Feb 2025 – Present · 1 yr 1 mo · Hybrid

• Managed bookkeeping tasks to ensure accurate financial records
• Analysed marketing strategies to optimize visibility and bookings for the organisation.
• Analysed billing strategies to benefit the organisation and its clients

Jun 2016 – Oct 2024 · 8 yrs 4 mos · Melbourne, Australia · Hybrid

• Responsibilities
• Developed and maintained actuarial predictive models for lapse, expense, mortality and morbidity, with parallels of probability of default and behavioural risk scorecard models
• Supported migration of data from multiple sources post-acquisition (CommInsure), ensuring accuracy and consistency across systems.
• Extraction of the extra data required for the implementation of IFRS17 reporting
• Designed automated dashboards and reports using Excel to provide insights into Lapse Rates
• Migration of Financial Models to the cloud
• Set up our Financial Models to highlight the most valuable customers in order that they be prioritized for contact by our retention teams.
• Produced ad hoc reports and modelling outputs to support pricing, valuation and Scheme-level decision making
• Key Achievements
• Used insights in retention rates to re-design Financial Models in consultation with relevant stakeholders to enable better grouping of Lapse data.
• Developed customer segmentation and retention models that identified high-value customers, directly improving retention outcomes.
• Developed excel dashboards for tracking lapse trends.
• Enabled smooth transition of ex Commonwealth Bank Life Financial Models into our single Financial Model after AIA purchased the Commonwealth Bank Life Business
• Enabled different reversionary bonus calculations for different groups of participating products.
• Incorporated future Reprice adjustments into our Financial Models.
• Overhauled the reinsurance process to ensure that we could comply with Group Office Financial models.
• Enabled different reversionary bonus calculations for different groups of participating products.
• Incorporated future Reprice adjustments into our Financial Models.

Oct 2015 – Jan 2016 · 3 mos · Melbourne, Australia

• Responsibilities
• Combining a mortgage credit risk financial model with NAB's historical delinquency data to build a model for losses NAB might sustain on its mortgage portfolio in the event of an economic downturn.
• Key Achievements
• Successfully produced a model for losses NAB might sustain on its mortgage portfolio in the event of an economic downturn using SAS and VBA.

Sep 2010 – Sep 2015 · 5 yrs · Melbourne, Australia

• Responsibilities
• Gathered stakeholder requirements to integrate 13 financial models from two companies into one upgraded solution.
• Migrate data from numerous different systems to be applicable for our Financial Models
• Analysed disability claims trends and developed automated reporting to improve operational clarity and decision-making.
• Produced reports for APRA, ensuring regulatory compliance.
• Key Achievements
• Ensured successful transition to new single Financial Model for use in our valuation reporting.
• Developed numerous VB programs written to enable smoother claims and lapse experience analysis and to highlight areas where experience significantly differs from that expected.
• Programmed new automated claims reports to provide clarity for Management in relation to progress of Disability Income Claims and better ways to manage them.
• Automated a variety of monthly reporting tasks for Apra and enabled successful transition of this reporting to our Sydney office.