Jul 2018 – Dec 2019 · 1 yr 5 mos

• Designed and implemented ways in which we can leverage the skills and expertise of our talent to create social impact, while building and/or enhancing skills
• Lead efforts to embed philanthropy into flagship leadership programs, undergraduate onboarding program and career development conversations
• Created the HR infrastructure for Mastercard's first Global Pro Bono program that launched to the entire organization of 16,000+ employees
• Managed the HR process for the pro bono efforts currently in place with The World Food Programme and Accion (including selection and eligibility criteria, application process, Manager and HR Business partner engagement, etc.)
• Responsible for the global design and strategy of Relaunch Your Career, a global returnship program that allows men and women to come back into the workforce after being out for two or more years (increase of 8 Relaunchers in 2017 to 30+ in 2018 to close to 50 in 2019)
• Designed and launched a Women's Leadership Experience for high potential senior women that focused on amplifying the voices and perspectives of underrepresented groups (hosted four sessions since 2018, representing women from 11 countries, 18 Mastercard locations)
• Lead the efforts for the first 16-year old Apprenticeship program in the New York City Tech Hub in partnership with CareerWise (an external organization)
• Managed the Women In Technology and Entrepreneurship of New York (WiTNY) partnership for winter interns, supporting junior diversity technology pipeline

Mar 2014 – Jun 2018 · 4 yrs 3 mos

• Led Mastercard's Leadership Development, Performance Management, Succession Planning, Talent Review, Executive Coaching, 360-assessments and Career Development efforts
• Supported the Head of Talent Management on the execution of the Executive Development Program (for the top 200+ leaders) and the Leadership Development Program for High Potential Vice Presidents
• Managed the performance management process, including design enhancements for Mastercard globally, with 8,000+ employees going through the process
• Led the talent review/succession planning process for the organization globally, including principles of what talent planning means at Mastercard, liaised with the HR operations team to configure Workday to reflect Mastercard’s practice and trained HR Business Partners on their role and hosted information calls with 1,000+Managers globally
• Created the first ‘development day’ for Mastercard that showcased development tools, provided speed coaching/mentoring, featured leaders who had lateral and upward career moves, etc. Created a ‘development day in-a-box’ for the regional offices to leverage as a best practice
• Responsible for the design and management of executive coaching and 360 assessment practice
• Assisted with the Talent Strategy deck that was presented by the Head of HR to the Mastercard Board

Jan 2012 – Feb 2014 · 2 yrs 1 mo

• Designed and delivered all aspects of executive coaching and internal coaching across the company globally
• Designed, managed and delivered performance management programs, processes, and support globally (including objective-setting process)
• Managed company-wide career development process
• Designed and delivered global enterprise-wide talent management processes and initiatives such as executive assessments, 360 feedback and mid-year review process
• Spearheaded Lominger certification for HRBPs throughout the region and provided subject matter expertise on 360 debriefs
• Developed all HR Business Partner, manager and employee communications as it related to the performance management, talent management and career development processes

Apr 2010 – Jan 2012 · 1 yr 9 mos

• Partnered and collaborated with management and employees in 4 different countries on HR policies, procedures and practices; employee relations; change management; performance management; compensation and benefits; reward programs
• Provided local support to Global HR Business Partners with employees in Miami, Caribbean, Colombia, Ecuador and Venezuela
• Developed and implemented first internship program in Colombia and Miami
• Developed pilot job shadowing program in Colombia
• Provided HR operational support to clients
• Managed workforce forecasting and budget for LAC/Miami HR team
• Provided expertise and shared best practices in HR processes and process improvements

Apr 2008 – Apr 2010 · 2 yrs

Nov 2006 – Mar 2008 · 1 yr 4 mos

Oct 2001 – Nov 2006 · 5 yrs 1 mo