Akishia Crump, CRCM

Operations Associate

Tempe, Arizona, United States25 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in risk management and compliance.
Proven track record in regulatory relations and audits.
Strong leadership in managing teams and driving performance.

Stackforce AI infers this person is a Risk Management expert in the Financial Services industry.

Contact

Skills

Core Skills

Risk ManagementRegulatory ComplianceComplianceAuditingOperations ManagementCustomer Service

Other Skills

Audit CoordinationControl MonitoringRisk AssessmentCompliance TestingAudit Findings ValidationPerformance Metrics TrackingAudit RecommendationsCompliance ReportingOperational Risk ControlsTeam ManagementSOX ComplianceTrainingSales CoachingMotivational TechniquesBanking

About

Risk and process management with extensive risk management experience derived from work from one of the world's largest international banking organizations and a credit card company. Proven results in supporting risk-related activities including risk assessments, control monitoring, audits, and compliance testing.

Experience

Wells fargo

Senior Lead Regulatory Relations Specialist

Feb 2015 – Present · 11 yrs 1 mo · Chandler, Arizona, United States

Responsible for ensuring the success in preparing and completing reviews from external regulators and examiners for the Wells Fargo Dealer Services line of business. In addition, supporting the facilitation of exams to include: exam coordination, preparation for future exams, information request fulfillment, and issue and recommendation tracking and reporting.

Regulatory ComplianceRisk ManagementAudit CoordinationControl Monitoring

Capital one

Risk Manager

Dec 2008 – Feb 2015 · 6 yrs 2 mos · Greater Phoenix Area

Joined Capital One as part of the acquisition of HSBC's card business. Reporting into the Director of Business Risk with responsibility for oversight and governance of specific Partner relationships.
Support risk-related activities including account level testing, compliance metric reporting, facilitating Compliance finding remediation meeting, and risk assessments with all levels of management.
Validation monitoring on audit findings to ensure efficiency, effectiveness, and compliance with regulatory standards.
Assist in tracking and reporting of key performance metrics to multiple business areas.
Assist/Lead audits on business specific operation metrics to validate the data integrity and ensure regulatory and corporate compliance.
Consult with the business to assist in developing corrective action plans and to effectively manage change to ensure regulatory compliance.
Coordinate and/or assist with site, agency or other examinations conducted by internal/external parties.
Provide compliance and regulatory guidance and support to our business as it relates to key regulations relevant to the Partnerships business.

Risk AssessmentCompliance TestingAudit Findings ValidationPerformance Metrics TrackingRisk ManagementCompliance

Hsbc

3 roles

QMA Auditor

Sep 2008 – Dec 2008 · 3 mos

Identify and define problems in the course of an audit, prepare detailed recommendations for corrective action
Timely distribution of law, regulation, and procedural changes to management
Adherence to Compliance and Operational Risk controls, report control weaknesses, compliance breaches, and operational loss events

Audit RecommendationsCompliance ReportingOperational Risk ControlsAuditingCompliance

Manager, Operations

Promoted

Sep 2002 – Sep 2008 · 6 yrs

Manage 10-15 associates. Training, payroll processing, annual performance reviews, incentive compensation processing
New hire interviews and hiring recommendations
SOX updates provided weekly to compliance team

Team ManagementSOX ComplianceTrainingOperations ManagementCompliance