Jun 2022 – May 2024 · 1 yr 11 mos · On-site

• ZopSmart (India/US) is a B2B eCommerce SaaS platform powering Kroger's digital merchandising infrastructure (Fortune 50; largest US grocery retailer by revenue). Led Pricing & Promotions platform as Lead PM, managing a team of 5 PMs across the Merchandising product area.
• o Managed 5-person PM team across Merchandising; defined quarterly roadmap, ran sprint reviews, and shipped 12 features; reduced merchandising workflow time by 30% across Kroger's US retail division
• o Delivered real-time Pricing & Promotions data sync across Ocado-powered fulfillment centres (UK/EU infrastructure); reduced warehouse onboarding from 2 weeks to under 1 day
• o Owned product strategy and 12-month roadmap for Kroger's B2B eCommerce platform; 5% increase in merchandising revenue (€22M) attributed to platform enhancements
• o Delivered 8 high-throughput Promotion APIs (REST) processing 2M+ transactions/day at <250ms p95 latency (SLA-bound, production-grade, used by Kroger's online checkout infrastructure)
• o Standardized Retail User Experience (UX) to support the Kroger Design System (KDS); improved developer efficiency by 20%
• o Shipped a configurable analytics dashboard delivering actionable insights for 13 product categories across Kroger divisions

Jun 2021 – May 2022 · 11 mos · On-site

• o Managed concept-to-launch of Category Management Transformation Solution enabling real-time monitoring of Kroger Pricing & Promotions
• o Developed a deep understanding of the NEXT PPM Global Components & built trust by maintaining an accurate & achievable Product Roadmap
• o Completed development and launch of cutting-edge SaaS product, accelerating average transaction-processing time to less than 1 minute
• o Streamlined the real-time customer discount identification process on Kroger Personal Finance in collaboration with US Bank
• o Streamlined the development of a Kroger Design System to ensure standardization across all product UI designs & wireframes

Jun 2018 – Jun 2021 · 3 yrs · Mumbai Area, India · On-site

• Jio Platforms (Reliance Industries) is India's largest digital platform operator (400M+ users). Functioned as Product Manager on Jio Platforms' Learning & Development B2B technology stack. Owned product roadmap, backlog, and 0-to-1 delivery of an AI-powered Learning Assistant serving 150K+ employees across Reliance Retail.
• o Delivered 0-to-1 AI-powered Learning Assistant for 150K+ employees across 12 business units; increased MAU by 60% and reduced L&D support tickets by 50%
• o Increased daily active usage by 25% through 5+ A/B tests optimizing onboarding, feature discovery, and notification strategy
• o Built Tableau dashboard tracking 15+ metrics across 90K+ employees; improved learning gap identification by 30%
• o Drove adoption via change management campaigns (tutorials & enablement); reduced uninstall rate by 40% across 150K+ users
• o Prioritized Product Roadmap & aligned Product Vision with market needs & organization strategy for the Learning Platform
• o Managed post-production activities & creation of user stories for a frictionless roll-out of new product features across platforms

Apr 2017 – May 2017 · 1 mo · Bengaluru Area, India · On-site

• Organizational Development
• o Conducted requirement gathering & analysis of the Go-to-Market Strategy for Consumer-SMB Business
• o Influenced support for the development and launch of HeartBeat application across all Lenovo stores
• o Examined and analysed the talent attraction and communication strategies adopted by Lenovo
• o Designed Role & Responsibility mapping for profiles within Lenovo’s Marketing & Sales Business Units
• o Identified the attraction, retention bottlenecks & challenges faced in sourcing and retaining talent
• o Developed processes to identify a compelling EVP for all Lenovo India Marketing & Sales Business Units

Oct 2016 – Mar 2018 · 1 yr 5 mos · Pune, Maharashtra, India

• o Organizer, Campus Recruitment Programme, SIBM Pune, 2016
• o Organizer, Summer Internship Recruitment Programme, SIBM Pune, 2017

Jun 2016 – Aug 2016 · 2 mos · Pune, Maharashtra, India · On-site

• o Interim Member, Aspirant Relations Team, SIBM Pune, 2016
• o Organizer, iAspire (National Level Business Centric Competition for Aspirants), SIBM Pune, 2016
• o Handled budget approvals, Aspirants Relations Team, SIBM Pune, 2016

Dec 2014 – May 2016 · 1 yr 5 mos · On-site

• Capgemini India is a technology consulting firm embedded in the Nordic insurance client team. As a Senior Software Developer, I performed full-stack development on claims processing and policy management platforms.
• o Developed a new line of Business to handle Motor Claims & provided real-time development support
• o Directed a team of 4 to conceptualize and develop a client tool for resolving and monitoring user issues
• o Developed the functionality of multiple policy attachments relating to instances of property damage
• o Mentored 10+ team members on domain knowledge & supervised essential team building activities
• o Provided user requirement analysis, design and programming support for enhancement features
• o Developed a stand-alone tool to re-execute failed transactions of insurance claims reducing TAT by 87.5%

Dec 2013 – Nov 2014 · 11 mos · On-site

• Underwent a rigorous 3-month training program in Bangalore that introduced the new recruits an overview of programming using C#.
• Received recognition from Mentor for outstanding efforts in the Training Programme.
• Posted in Noida post-training where I performed the following roles:
• o Administered requests varying from a change in deductibles to change in policies
• o Developed and handled various requests put forth by the users to decrease turn-around time
• o Devised a tool that fetched and processed unattended and unfinished payments
• o Mentored the new members of the team about the domain knowledge which helped develop essential team-building skills