Jan 2025 – Mar 2025 · 2 mos · Prague, Czechia · On-site

Jun 2023 – Jan 2025 · 1 yr 7 mos · Prague, Czechia · On-site

• Regularly conducted regression tests and user acceptance tests, ensuring the software's highest possible stability before each release.
• Collaborated on developing a mobile testing strategy for a new application, achieving 99% device compatibility across the most recent Android and iOS versions.
• Performed exploratory testing on emerging software features, contributing to a user satisfaction increase.
• Utilized Python to develop test scripts, shortening the testing phase.
• Conduct root cause analysis of identified defects and recommend improvements.
• Participate in daily stand-ups, sprint planning, and retrospectives within an Agile environment.

Oct 2018 – Jun 2023 · 4 yrs 8 mos · Prague, Czechia

• Process day to day operations from order entry to final invoice/delivery to customer.
• Efficient orders execution starting from order receiving to forwarding goods customer.
• Independent and responsible correspondence handling.
• Monitor, track and escalate critical customer issues on daily basis.
• Responsible for communicating escalations to other functions as appropriate.
• Support productivity improvement projects.
• Communication with warehouse and other departments.

Nov 2017 – Jun 2018 · 7 mos · Prague, Czechia

• Advanced troubleshooting and resolving complex issues with iOS andMacOS operation systems.
• Providing support and consultation for Tier 1 Advisors.
• Ability to resolve customer enquiries and complaints.
• Handling managers requests.Communications with engineering team.
• Fraud prevention.
• Handling more complicated cases, which are being escalated by technical customer advisors Tier 1.

Mar 2017 – Nov 2017 · 8 mos · Prague, Czechia

• Resolving issues with accidental purchases.
• Unreceived media content.
• Prevention of refund abuse.
• Abilities for resolving issues with unauthorised actions.

Jul 2016 – Mar 2017 · 8 mos · Prague, Czechia

• Technical support for customers who are using Apple products devices and
• other devices.
• Advanced skills in iOS and MacOS operation systems.
• Operation with Software and Hardware bugs.
• Tickets creation and reporting to engineers about system inconsistencies.
• Abilities to adjust to different types of customers (including stressful and
• emotional situations).