Jan 2020 – Dec 2024 · 4 yrs 11 mos · Singapore · Remote

• Operated as an independent talent advisor supporting organisations across banking, financial services, semiconductor, healthcare, insurance, oil & gas, IT services, and product engineering sectors throughout the APAC region.
• Partnered with leadership teams to understand business priorities, workforce plans, and talent challenges, providing insights on market conditions, competitiveness, and sourcing feasibility.
• Built and leveraged a strong regional network by engaging industry communities, referral groups, and passive talent pools, enabling access to specialised professionals beyond traditional channels.
• Designed tailored sourcing strategies for diverse APAC markets—balancing speed, quality, and cultural fit—while maintaining a consistent, professional candidate experience.
• Led the full advisory cycle: talent identification, capability assessment, interview preparation, expectations management, and offer facilitation.
• Acted as a bridge between clients and candidates, advising on compensation alignment, role clarity, and long-term fit to ensure sustainable placement outcomes.
• Maintained trusted, long-term relationships with business stakeholders and talent communities, resulting in repeat engagements and a strong reputation as a reliable independent partner.

Nov 2018 – Jun 2019 · 7 mos · Singapore · On-site

• Managed the full recruitment lifecycle for high-volume hiring across the IT services and consulting industries, ensuring smooth execution from sourcing to offer closure.
• Partnered closely with hiring managers and stakeholders to understand business needs and refine hiring requirements.
• Created job advertisements, coordinated interviews, managed references, and supported the approval and offer process.
• Sourced talent using headhunting, database searches, job portals, and referrals tailored to industry expectations.
• Overseen vendor coordination and maintained structured communication with external partners.
• Provided regular recruitment reports to leadership, ensuring visibility on hiring progress and pipeline health.
• Maintained accurate and compliant data within the ATS, supporting stakeholders as a trusted point of contact for recruitment-related guidance.

Sep 2017 – Jun 2018 · 9 mos · Singapore · On-site

• Supported recruitment across banking, insurance, semiconductor, oil & gas, and product industries, ensuring alignment with each sector’s hiring expectations.
• Worked closely with hiring teams to clarify requirements, refine search parameters, and ensure accurate understanding of industry-specific needs.
• Created and managed job postings on portals and LinkedIn, maintained trackers, and supported documentation processes including visa-related submissions.
• Sourced candidates via job portals, LinkedIn, internal databases, networks, and referrals, ensuring a steady talent pipeline across multiple industries.
• Conducted resume reviews, interviews, and candidate preparations while coordinating smoothly with hiring panels and stakeholders.
• Maintained accurate candidate records, ensured compliance with internal processes, and provided continuous updates to candidates and consultants.
• Temporarily handled consultant responsibilities when required—managing hiring coordination, interview scheduling, documentation, onboarding steps, and general operational tasks.

Apr 2015 – Aug 2017 · 2 yrs 4 mos · Singapore · Remote

• Managed end-to-end recruitment for clients across IT services, product engineering, BFSI, telecom, consulting, and energy industries in the APAC region.
• Conducted full-cycle sourcing using direct outreach, referrals, job portals, and professional networks tailored to each industry’s talent landscape.
• Delivered hiring solutions for niche and specialized skill requirements through market research and targeted talent mapping.
• Collaborated closely with hiring teams to understand industry-specific needs and align talent strategies accordingly.
• Led HR screening discussions, coordinated interview processes, and supported salary negotiations in line with company policies.
• Maintained ongoing communication with deployed consultants, ensuring smooth operations and addressing project-related concerns promptly.
• Built and maintained strong talent pipelines for various employment types while contributing to market intelligence and sourcing process improvements.

Mar 2011 – Apr 2012 · 1 yr 1 mo · Surat Area, India · On-site

• Provided remote and phone-based technical support using ACD systems, addressing customer inquiries and service-related requests.
• Diagnosed and resolved hardware/software issues, including internet connectivity, email clients, IPTV, VOIP, and related services.
• Collected and analyzed customer information to identify root causes, escalating high-priority issues when required.
• Documented all interactions accurately in tracking systems, followed standard procedures, and ensured smooth handoffs to the appropriate teams.
• Delivered follow-ups, offered alternative solutions, and stayed updated on system changes to maintain strong customer satisfaction and service quality.

Feb 2009 – Feb 2010 · 1 yr · Ahmedabad Area, India · On-site

• Responded to customer inquiries, provided product/service information, and recommended suitable options based on customer needs.
• Opened and updated customer accounts, maintained accurate records, and processed financial adjustments as required.
• Resolved customer issues by identifying root causes, providing effective solutions, following up for closure, and contributing to overall service quality and team success.

May 2007 – Oct 2009 · 2 yrs 5 mos · Vadodara Area, India · On-site

• Installed, configured, and maintained computer systems, networks, operating systems, and new applications, including hardware/software troubleshooting and repairs.
• Provided technical support to users—resolving issues via phone or in person, setting up accounts, managing passwords, and documenting procedures and reports.
• Prioritized and managed multiple support cases, ensuring timely resolutions, strong customer relationships, and compliance with safety and system standards.