Nico E.

Product Designer

Bangkok City, Thailand15 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in designing AI-driven enterprise tools.
Proven track record of enhancing user experience.
Strong leadership in product design and team management.

Stackforce AI infers this person is a Product Designer specializing in SaaS and Fintech solutions.

Contact

Skills

Core Skills

Product DesignUser Experience Design (ued)Generative AiTeam ManagementUser Interface DesignFrontend Development

Other Skills

AI-generated contentdesign toolsprototypingcustomer service messaging platformnavigation enhancementAI toolsAI copilotuser-centered designnavigation designend-to-end design processAI-driven email repliesdesign system migrationmessaging platform designperformance trackingAI features

About

I’m a product designer with a strong track record of solving complex enterprise challenges, leveraging AI to deliver impactful, user-centered solutions. My expertise lies in designing enterprise tools and integrating AI for case management, email, messaging, and building internal workflows. The solutions I've developed are used daily by hundreds of agents and engineers across Agoda to streamline communication, resolve booking and property-related cases, and enhance interactions with customers and hotels.

Experience

Agoda

2 roles

Senior Product Designer - Agent and Developer Tools

Promoted

Jul 2025 – Present · 8 mos · Bangkok City, Thailand · Hybrid

Drives strategic design for AI-generated content used by customer service agents and part of the core team shaping AI tools that support the design organization.
Developed an AI-powered design tool using Cursor for Rocket Travel’s pitch template creation, dramatically reducing turnaround time from 5 days to less than 1 minute.
Led rapid prototyping using AI tools like Lovable, Builder Fusion, and Cursor, building realistic prototypes to accelerate iteration and testing in lifelike scenarios.
Increased adoption and reduced customer dissatisfaction by redesigning the customer service messaging platform's AI copilot to include contextual guidance.
Improved trust and usability of AI canned response suggestions by redesigning the feature to surface a single high-confidence result with full content visibility, contributing to handle time savings.
Enhanced navigation in a case handling tool by surfacing key customer details directly in the browser tab, enabling agents to locate conversations faster and improving efficiency.

AI-generated contentdesign toolsprototypingcustomer service messaging platformnavigation enhancementProduct Design+1

Product Designer

Apr 2022 – Jul 2025 · 3 yrs 3 mos · Bangkok City, Thailand · Hybrid

Took ownership of the end-to-end design process for Agoda’s messaging platform, streamlining agent messaging, email, and performance tracking while unlocking major cost savings and productivity gains.
Partnered with customer service agents, team leaders, managers, and engineers to develop and refine internal tools for coding, communications, and case handling.
Conducted interviews and usability tests to design AI-driven email replies, improving handle time and agent productivity
Designed AI features for translation, sentence completion, and grammar correction, leading to faster response times and reduced costs
Migrated the case handling platform’s design system to MUI, enabling greater flexibility and efficiency for design and engineering teams

end-to-end design processAI-driven email repliesdesign system migrationProduct DesignUser Experience Design (UED)

Paymaya philippines

2 roles

Lead Product Designer

Aug 2021 – Apr 2022 · 8 mos

Designed a suite of enterprise financial tools that give businesses flexibility and security in managing their financial transactions. The platforms I designed helped add millions to PayMaya's gross transaction volume.

enterprise financial toolstransaction managementProduct DesignUser Experience Design (UED)

Senior Product Designer

Nov 2020 – Aug 2021 · 9 mos

Designed an internal enterprise tool that reduced the number of issues filed by 94% and resulted in 98% time savings and significantly reduce the department's cash burn.

internal enterprise tool designProduct DesignUser Experience Design (UED)

Advance

Senior Product Design Consultant

Jan 2021 – Jan 2022 · 1 yr · Philippines · Remote

Spearheaded the redesign of the FinTech startup's web and mobile applications.

Make technology inc.

2 roles

UX Manager

Nov 2018 – Oct 2020 · 1 yr 11 mos

Led a team of researchers and product designers in solving problems for the Philippines’ biggest airlines, insurance, fitness, and financial management platforms.

team leadershipUX researchUser Experience Design (UED)Team Management

Lead UX Designer

Mar 2017 – Oct 2018 · 1 yr 7 mos

Led a team in designing booking, banking, and flight management platforms. My work involved research, design, and the creation of prototypes for presenting app flows, micro-interactions, and advanced user interactions to key members of product and engineering teams

booking managementbanking platformsUser Experience Design (UED)Product Design

Proudcloud

Product Designer and Frontend Developer

Apr 2015 – Mar 2017 · 1 yr 11 mos · Quezon City, Metro Manila

Worked closely with developers to create and launch digital products for food reservations, startup accelerators, and educational platforms for companies in the Philippines and abroad.

digital product launchUser Interface DesignProduct Design