Manish Gupta

Operations Associate

New Delhi, Delhi, India18 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in leading large-scale digital initiatives.
Passionate about innovation and customer-centric services.
Strong foundation in technology and problem-solving.

Stackforce AI infers this person is a leader in government digital transformation with a focus on operations management.

Contact

Skills

Core Skills

LeadershipOperations ManagementCustomer SatisfactionStrategic Planning

Other Skills

Leadership DevelopmentProcess ConsultingProject ManagementService DeliveryPerformance ReviewsCultural DiversityExecutive VisibilityProblem SolvingProcess TransformationOperational PlanningBusiness Decision MakingStakeholder ManagementService LevelsCross-functional Team LeadershipProject Management Office (PMO)

About

With extensive experience in leading operations at UIDAI, I specialize in driving large-scale digital initiatives, governance processes, and customer-centric services that transform how technology enables society. My work reflects a passion for innovation, efficiency, and impact at scale, ensuring technology serves people with reliability and trust. I bring a strong foundation in technology, problem-solving, and leadership, which I continuously leverage to navigate complex operational challenges. Beyond my professional role, I am a tech enthusiast, investor, and mentor, actively engaging with startups and emerging technologies that are shaping the future. I believe in knowledge-sharing and mentorship, helping individuals and teams unlock their potential while fostering growth in the broader ecosystem. My journey is driven by curiosity, continuous learning, and the vision to contribute meaningfully to India’s digital transformation.

Experience

Unique identification authority of india (uidai)

Manager - PMU

Mar 2020 – Present · 6 yrs · New Delhi, Delhi, India · On-site

The Unique Identification Authority of India (UIDAI) is a landmark government initiative that has revolutionized the way identity is managed in the world's largest democracy. Established in 2009, UIDAI's primary objective is to provide a unique identification number, known as Aadhaar, to every resident of India.
Manager – PMU is a leadership position in UIDAI. As Manager – PMU, I am responsible for leading various projects, managing operations of UIDAI, and leading the UIDAI Contact Center Services (Aadhaar Sampark Kendra), engaging over 1500 resources, the operations are spread across multiple locations. One of the major responsibilities is to maintain and enhance the customer experience for UIDAI (Aadhaar) for India with over 138 crore users.
Overseeing the intricate operations of the UIDAI is a multifaceted endeavor that requires exceptional leadership and management skills. Effective management of these mission-critical projects/Operations involves a delicate balance of vendor oversight, service delivery optimization, regular customer satisfaction surveys, establishing key performance indicators, and implementing continuous improvement frameworks that foster a culture of innovation and excellence.

Leadership DevelopmentProcess ConsultingCustomer SatisfactionOperations ManagementProject ManagementLeadership