Muhammad Mubashir

Operations Associate

Berlin, Berlin, Germany20 yrs 6 mos experience
Highly Stable

Key Highlights

  • Over 21 years of diverse automotive experience
  • Expert in customer service and satisfaction
  • Proven track record in warranty and accident management
Stackforce AI infers this person is a seasoned automotive service expert with extensive experience in customer relations and operational management.

Contact

Skills

Core Skills

AutomotiveCustomer ServiceAccounting

Other Skills

Automotive RepairAccident InsuranceAccident ClaimsCustomer Experience ManagementCommunicationService QualityProblem SolvingService Delivery ManagementElectric TrucksCustomer SatisfactionTechnical UnderstandingAppointment SchedulingService OrientationStore ManagementOperations Management

About

Dynamic professional with 21 years of experience in Automotive, Workshop Operations, Body & Paint, Retail, Administration, Accounting, and Customer Service across UAE and Pakistan. Specialized as a “Service Advisor” for Mercedes-Benz, with hands-on experience in fast service handling, warranty, accident vehicle management, insurance dealings, cashier, stock management and general administrative work. Skilled in coordinating with workshop, parts, sales and warranty teams along with customers and manufacturers to ensure smooth operations and high satisfaction. • Problem solving and customer focused professional with friendly, professional attitude • Strong expertise in Body & Paint, general maintenance and automotive operations • Ensures customer satisfaction and loyalty, encouraging repeat business • Efficient coordination with teams, service personnel and manufacturers • Proactive in process improvement and contributing to organizational growth Aim to leverage 21 years of diverse experience to take on challenging roles that enhance customer satisfaction and operational excellence. Keen to contribute to company growth while continuously developing skills. Goal: be a key asset in delivering exceptional automotive service and customer experience.

Experience

Gargash enterprises

Automotive Service Advisor

Jun 2023Mar 2025 · 1 yr 9 mos · Dubai, United Arab Emirates · On-site

  • (Gargash Enterprises is one of the leading distributors for Mercedes in Dubai, Sharjah and Northern area in UAE. Provider of services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks and provides qualified services with constant availability of genuine parts to their honorable customers.) Gargash Enterprises provide best quality Regular Services, Warranty claims, Accident and insurance claims and Gen. Maintenance.
  • Received customer vehicles for service and accident repairs, provide advice on estimates and service requirements.
  • Prepared accident repair estimates, shared them with insurance companies, and followed up for approvals.
  • Coordinated directly with local insurance providers regarding accident vehicle claims.
  • Explained estimates clearly to customers and secured their approval before starting work.
  • Ensured smooth repair process by aligning customer expectations with workshop capacity.
  • Delivered completed vehicles back to customers, explaining all work carried out in detail.
  • Handled customer complaints effectively within authority limits.
  • Ensured punctuality by keeping all appointments and deadlines.
  • Maintained strong and regular customer relationships.
  • Coordinated communication between reception, parts, workshop, and customers.
  • Organized customer reception and streamlined workflow.
  • Monitored repair progress with the workshop to meet delivery timelines.
  • Followed up with warranty and team leaders to ensure repairs met dealer standards.
  • Controlled repair costs and ensured work stayed within budget.
  • Achieved monthly CSI goals and service center business targets.
AutomotiveCustomer ServiceAutomotive RepairAccident InsuranceAccident ClaimsCustomer Experience Management+8

Emirates motor company

Service Advisor

Nov 2012Mar 2023 · 10 yrs 4 mos · Musaffah, Abu Dhabi Emirate, United Arab Emirates · On-site

  • (Emirates Motor Company one of the leading distributors for Mercedes in Middle East, it is authorized general distributers in Abu Dhabi and Al Ain since 1962. EMC markets, distributes and services all Mercedes-Benz vehicles, from luxury saloons to the largest trucks and provides qualified services with constant availability of genuine parts to their honorable customers.)
  • Received all commercial accident vehicles (trucks, buses, vans) in the workshop as Service Advisor.
  • Verified accident-related documents and obtained customer signatures at the time of vehicle reception.
  • Independently handled and received up to 30 commercial vehicles per week.
  • Coordinated with the workshop and parts department to prepare accurate accident repair estimates.
  • Shared repair estimates with insurance providers and secured timely approvals.
  • Ordered required parts after approval and efficiently distributed work within the workshop.
  • Managed all warranty cases related to body and paint repairs in line with company policy.
  • Coordinated with the parts manager to resolve unavailable or delayed part issues.
  • Worked with the sales team to conduct PDI (Pre-Delivery Inspection) in the bodyshop when required.
  • Supervised bodyshop and paint shop staff, monitoring availability, efficiency and utilization.
  • Provided customers with accurate daily updates on parts availability and repair deadlines.
  • Ensured vehicles were handed over with proper explanation of work and parts replaced, obtaining customer satisfaction approval.
  • Monitored and maintained body and paint shop equipment, arranging orders for tools, materials or consumables when needed.
  • Ensured all repair work was carried out under Mercedes-Benz’s strict quality standards and requirements.
  • Take customer signature while handed over the vehicles after work completed.
Service OrientationAutomotiveCustomer ServiceAutomotive RepairAccident InsuranceAccident Claims+11

Queen’s guard l.l. abu dhabi, uae

Accountant

Dec 2010Nov 2012 · 1 yr 11 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

  • (Queen’s Guard providing best laundry services to 5 star hotels and Etihad Airways at Umm Al Nar and Al Nasser Street in Abu Dhabi. Established in 1986 and is one of the laundry service providers in Abu Dhabi.)
  • 1-Handling accounts payable and receivable
  • 2-Reconciling accounts such as (Bank and Supplier accounts)
  • 3-Preparing and managing summaries for General Ledger by making sure invoices are issued
  • 4-Responsible to manage overall purchasing for company
  • 5-Responsible for Payroll runs
  • 6-Coordinating department HR action forms
  • 7-Handling Supply chain activities
  • 8-Coordinating invoices, trial balances, purchasing, etc with the Head Quarters
  • 9-Handling retail operations by ensuring timely service delivery
Cost AccountingAccountingOffice AdministrationCommunicationTeamworkProblem Solving+2

Famous minta foods (pvt) ltd, pakistan

Accounts and Finance Officer

Oct 2009Sep 2010 · 11 mos · Lahore, Punjab, Pakistan · On-site

  • (Famous foods are primarily a manufacturing facility, producing juices and nectar. They also are lenders, giving the opportunity to their customers in Banks Leasing and Cars Leasing departments)
  • 1-Responsible for reporting availability of funds and managing receivables, and payables to accounts manager
  • 2-Generated budgets on a monthly basis and present to management
  • 3-Performed accounts payable functions
  • 4-Responsible for large volumes of Journal Voucher and Bank Reconciliations
  • 5-Coordinated monthly payroll functions
  • 6-Managing Pay orders for daily financial operations
Bank ReconciliationGeneral LedgersAccountingAdministrative AssistanceTeamworkProject Estimation+2

Spec oil and gas

Accounts and Finance Officer

Mar 2006Sep 2009 · 3 yrs 6 mos · Lahore, Punjab, Pakistan · On-site

  • (SPEC is a multi-national company that extended its manufacturing and engineering facilities from Houston, Texas USA, to UAE and Pakistan, providing Oil, Gas Plants and Water Treatment Equipment and technical expertise to meet the global needs of customers, SPEC offices are in USA, UAE, Qatar, Oman, Yemen, Nigeria, and Pakistan.)
  • 1-Supervise financial & non-financial transactions
  • 2-Responsible for issuing bills, invoices, account, bank, and employee financial statements according to established procedures
  • 3-Responsible for accounts Receivable & accounts Payable
  • 4-Compute deductions for income and social security taxes
  • 5-Responsible for inventory audit and report communication to Financial Controller
  • 6-Responsible for calculating rolling budget, short and long term budgeting and forecasting
Project CostBank ReconciliationAccounts Receivable (AR)Administrative AssistanceTeamworkPurchase Management+6

Ambiantz (consultancy & audit firm), pakistan

Accounts Officer

Jan 2004Feb 2006 · 2 yrs 1 mo · Lahore, Punjab, Pakistan · On-site

  • (Ambiantz is local Audit firm in Lahore Pakistan. Providing audit and accounting facilities to different companies throughout Pakistan, they also deal in accounting, time management and inventory software’s to meet the need of customers)
  • 1-Managed vendor accounts, generating weekly on demand cheques against services
  • 2-Coordinated monthly payroll functions for 100+employee’s
  • 3-Generated budget on a quarterly basis and presented to the management team.
  • 4-Monitor and recorded company expenses.
  • 5-Bank transactions & Reconciliation
  • 6-Responsible for CPV’s, BPV’s, and JV’s
Accounts Receivable (AR)TeamworkAccounting

Education

Gisma University of Applied Sciences

International of Business Administration

Apr 2025Mar 2026

Minhaj University Lahore

Master of Business Administration - MBA — Accounting and Finance

Mar 2008Apr 2011

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