Apr 2024 – May 2024 · 1 mo · Cottonwood Heights, Utah, United States · Remote

• Developed and maintained Cypress automation for customer-facing web workflows
• Integrated automated tests into CI/CD pipelines to support continuous delivery
• Reduced manual regression effort by automating high-risk scenarios
• Collaborated with engineers to stabilize releases in a fast-paced product environment
• Investigated test failures and defects across staging and production-like environments

Oct 2021 – Mar 2024 · 2 yrs 5 mos · Cottonwood Heights, Utah, United States · Remote

• Led manual testing for web and mobile applications in an agile environment
• Authored and executed detailed test cases based on user stories and acceptance criteria
• Identified high-severity defects prior to release, preventing customer-impacting issues
• Supported UAT and release validation across multiple environments
• Worked cross-functionally to ensure quality across the SDLC

Aug 2021 – Sep 2021 · 1 mo · Salt Lake City Metropolitan Area

• Admission daily service request and incident tickets, solution matching and research, remote guidance and providing resolution and closure.
• Use of phone, email and remote-desktop actions to deliver it by.
• Contributed to learning services and document/design training materials to further develop users’ skills.

Feb 2021 – Jul 2021 · 5 mos

• Assist with Manual testing of multiple web applications.
• Familiar with tools such as Jira, Confluence, and Azure Devops
• Demonstrated ability to create Test cases
• Found and reproduced bugs

Oct 2019 – Feb 2021 · 1 yr 4 mos

• In this role:
• I worked alongside the developers, testing the teams applications.
• Learned the benefits of working in an Agile environment.
• Participated in sprint planning meetings discussing each team member tasks.

Aug 2019 – Oct 2019 · 2 mos · Salt Lake City Metropolitan Area

• Represented some of the world’s leading brands in selling their products over inbound phone calls.
• Demonstrated excellent customer service.
• Worked with a team to reach sales goals while also working autonomously to reach personal achievements.

Jan 2019 – Oct 2019 · 9 mos · United States

Nov 2018 – Jan 2019 · 2 mos · Greater Salt Lake City Area

• Grub Shuffle - Personal Project
• Swift | Core Data | MapKit | Core Location | Lottie Animations
• Parsed Yelps ApI to get the best local content and businesses in the users area.
• Used Core Data to save users favorite restaurants.
• Used Airbnb open source Lottie Animations.
• Integrated Apples CoreLocation framework to get the users location.
• https://github.com/Watts2323/GrubShuffle

Aug 2018 – Oct 2018 · 2 mos · Greater Salt Lake City Area

• Tidbits - Group Project
• Swift | Firebase | MVC
• We used Firebase RealtimeDatabase for our backend as well as storing users, pictures and data.
• GitFlow to decrease the chances of having merge conflicts.
• Followed MVC pattern to try to follow Apples code architecture.
• Custom Collection View Cells.
• https://github.com/kadenstaker/Tidbits/tree/xavier

Sep 2017 – Aug 2018 · 11 mos · Lindon, Utah

• Provided technical and customer support via telephone for inbound calls
• Developed extensive knowledge of Vivint Smart Home’s varied product line and troubleshooting processes
• Educated the customer on the use of Vivint systems and products and answered billing questions and concerns

Apr 2017 – Aug 2017 · 4 mos · Rexburg, Idaho

• Door to Door Sales
• Running a daily route where I resolved customer pest concerns and issues