Sam Minter

Technical Program Manager

Everett, Washington, United States30 yrs 8 mos experience

Highly Stable

Key Highlights

Expert in cross-functional program management.
Proven success in abuse prevention initiatives.
Data-driven leader driving strategic success.

Stackforce AI infers this person is a SaaS and E-commerce expert with a strong focus on product management and community trust.

Contact

Skills

Core Skills

Product ManagementAgile MethodologiesAnalyticsProject Management

Other Skills

Software DevelopmentAgile Project ManagementStakeholder ManagementTechnical Program ManagementMarketingScalabilitySaaSE-commerceCloud ComputingDistributed SystemsEnterprise SoftwareMobile ApplicationsMobile DevicesStrategyWeb Services

About

Senior Program Manager with proven success leading complex strategic initiatives at scale. Specializes in coordinating cross-functional programs that bridge business needs with platform capabilities, with particular expertise in abuse prevention and community trust. Demonstrated experience in developing data-driven policies, managing stakeholder relationships, and implementing standardized processes across multiple teams. Strong track record of bringing structure to ambiguous problems and driving measurable results.

Experience

Amazon

6 roles

Senior Technical Program Manager, Personalization - Shop by Interest Community and Content

Oct 2022 – Oct 2025 · 3 yrs

Led development and launch of polling functionality as a community engagement feature
on pre-existing content promoting products
Coordinated integration of new commenting feature with existing content moderation
systems, including adapting moderation guidelines and processes
Analysis of survey and LLM based accuracy checks for AI generated activity and interest
summaries

Software DevelopmentProduct ManagementAgile MethodologiesAnalytics

Senior Technical Program Manager, Personalization - Voice of the Customer, Teens

Feb 2022 – Oct 2022 · 8 mos

Developed unified strategy document integrating multiple cross-functional initiatives, including international feature parity and customer feedback programs
Defined rollout metrics and goals for personalization preference feature, including establishing regular goal tracking and executive review processes
Created and managed timeline tracking and communication processes for teen-focused features program, including bi-weekly progress updates and dependency management

Product ManagementAnalyticsAgile Project Management

Single Threaded Leader, Review Abuse Audits, Community Trust

Promoted

Jan 2019 – Feb 2022 · 3 yrs 1 mo

Developed new metric to quantify customer impact of missed abuse enforcement based on impression data
Launched audit programs to measure false positive and false negative rates in anti-abuse enforcement processes
Created mechanisms for measuring and managing audit alignment across teams
Coordinated between business, science, developer, and operational teams internationally

AnalyticsStakeholder Management

Abuse Prevention Manager, Simple Email Service (Technical Program Manager)

Aug 2010 – Jan 2019 · 8 yrs 5 mos

Defined requirements for automated abuse monitoring and enforcement system for AWS's email sending service
Achieved 99% reduction in abuse response time (from 24+ hours to under 15 minutes) through automation implementation
Defined procedures, policies, and guidelines for 40-person anti-abuse team, providing strategic direction and decision-making for escalated cases
Managed abuse-related communication with high-value customers and handled escalations

Product ManagementTechnical Program Management

Manager Automated and Targeted Merchandising

Promoted

May 2007 – Aug 2010 · 3 yrs 3 mos

Managed team developing content optimization and targeting systems for high-volume merchandising
Oversaw creation of automated marketing programs reaching millions of customers
Directed development of self-service tools enabling marketing teams to create automated campaigns

Product ManagementMarketing

Technical Program and Product Manager (Customer Behavior)

Jan 2006 – May 2007 · 1 yr 4 mos

Coordinated Customer Behavior team deliverables and roadmap implementation
Managed dependencies between multiple development teams and internal stakeholders
Led adoption of online targeting solutions across merchandising teams

Project ManagementStakeholder Management

Accent technologies

Product Manager

Mar 2004 – Jan 2006 · 1 yr 10 mos · Melbourne, Florida Area

Managed the product development roadmap for the company’s flagship product, aligning evolution with customer needs and internal priorities. Supported sales, marketing, and professional services teams to drive adoption and maximize customer ROI through customizations and best practices.

Merrill lynch

5 roles

Vice President of Marketing Information Solutions

Jan 2002 – Feb 2004 · 2 yrs 1 mo · Plainsboro, NJ

Led initiatives to enhance web properties, develop content administration tools, and rescue a floundering content management project. Coordinated across business units to align marketing tools with workstation design and drive effective implementations.

Vice President of Development for Interactive Web Technologies

Promoted

Feb 2000 – Dec 2001 · 1 yr 10 mos · Plainsboro, NJ

Managed a team of 10 to define technical direction and develop web solutions, including a new public website for U.S. Private Clients. Oversaw content management upgrades, vendor relationships, and project delivery in a resource-constrained environment.

Assistant Vice President Web Publications Manager

Promoted

Mar 1999 – Feb 2000 · 11 mos · Plainsboro, NJ

Managed a team of 10 responsible for daily web content updates and led the transition to an automated Vignette-based content management system. Oversaw staffing, hiring, and collaboration with internal and external partners.

Development Manager

Jul 1998 – Mar 1999 · 8 mos · Plainsboro, NJ

Managed a team of developers, designers, and QA staff to ensure timely daily updates for public and client websites. Led initial design efforts for The Learning Network, an internal training platform.

Web Developer

Jan 1997 – Jul 1998 · 1 yr 6 mos · Plainsboro, NJ

Developed Perl-based content tools and collaborated with designers and programmers to implement user interfaces for prospect and client websites. Ensured daily content updates through coordination with business partners and QA teams.

Anser

Web Developer

Dec 1995 – Jan 1997 · 1 yr 1 mo · Arlington, VA

Designed and maintained websites for various clients, handling needs assessment, proposals, and interactive scripting. Led, coordinated, and trained the four-member Internet Group.