Shruthi N — QA Manager

I am a Senior Test Engineer at H&R Block with 8+ years of experience in software testing and 6+ years in IT operations and incident management, offering a strong combination of quality engineering, operational stability, and Agile delivery. My expertise spans manual and automation testing, with hands-on experience in Selenium and Playwright, and strong involvement in Agile testing practices, sprint planning, defect lifecycle management, and continuous quality improvement. I work closely with cross-functional teams to ensure software releases are reliable, scalable, and customer-centric. I hold multiple industry-recognized certifications, including ITIL, Six Sigma Yellow Belt, Certified ScrumMaster® (CSM), Certified Scrum Product Owner® (CSPO), and Microsoft Azure Fundamentals (AZ-900). These certifications enable me to effectively bridge testing, operations, Agile processes, and cloud-aware quality practices. At H&R Block, I contribute to delivering high-quality software by combining structured testing strategies, process optimization, and collaborative problem-solving, while adapting to evolving technologies and business needs. I actively collaborate with Product Owners to provide quality-driven inputs, identify gaps, and propose product enhancements based on testing insights, real-world usage scenarios, and incident learnings. My contributions help improve product usability, stability, and overall customer experience, beyond just validating requirements. I am driven by continuous learning and a strong quality mindset, passionate about building robust testing strategies, contributing to meaningful product improvements, and supporting teams in delivering high-impact, reliable software solutions. Key strengths: Quality Engineering | Product Collaboration | Automation | Agile Delivery | Incident Management | Process Optimization

Stackforce AI infers this person is a Quality Engineering expert in SaaS with a focus on Agile delivery and operational stability.

Location: Trivandrum, Kerala, India

Experience: 12 yrs 9 mos