Manish Verma — Program Manager

With two decades in the software industry and over 14 years leading large-scale, cross-functional programs, I’ve built my career around one principle: 👉 Don’t just improve once. Keep improving continuously. 🔍 What I Deliver: 📈 Innovation with Measurable Impact * Led GenAI pilots across sales & employee experience, proving potential of 40% reduction in AHT and driving user satisfaction. * Designed and executed scalable POCs that converted quickly into enterprise-ready solutions. 🛠️ Program Leadership at Enterprise Scale * Orchestrated the rollout of a telco Product Lifecycle Management platform in just 8 months, achieving 66% lead time reduction through global team alignment. * Integrated legacy CCT systems with Google CCAI, accelerating cloud-native transformation. 💡 Advanced Technical Expertise * GenAI & No-Code Prompt Engineering → rapid validation & adoption. * Cloud & Full-Stack Modernization (Java + Angular, Azure) → improved efficiency and scalability. * Currently pursuing the Google AI/ML Solution Architecture specialization, deepening my expertise in designing scalable, cloud-native AI systems that bridge research and enterprise delivery. * API-first Integrations & Data Pipelines (Talend, Hadoop, AWS) → enabling seamless enterprise interoperability. 📊 Governance & Change Management * Built decision frameworks and change control processes for multi-country digital transformation programs, improving velocity and executive confidence. 🗣️ Executive Communication & Stakeholder Alignment * Translate complex technology into business value for CXOs while maintaining deep engagement with engineering teams. * Skilled in strategic storytelling, ensuring alignment across product, engineering, and business units. 🎯 What’s Next I’m passionate about building products and platforms at the intersection of GenAI, cloud, and enterprise systems, where program execution, governance, and innovation converge to deliver business impact at scale. 📩 Let’s connect on GenAI adoption, global-scale program delivery, or product innovation strategies at mverma@gmail.com

Stackforce AI infers this person is a SaaS-focused Technical Program Manager with expertise in AI/ML and cloud transformations.

Location: Bengaluru, Karnataka, India

Experience: 22 yrs 9 mos

Skills

Genai
Technical Product Management
Google Ccai
Program Management
Customer Experience
Cloud
Technical Project Leadership
Customer Acquisition
Telecommunications
Business Analysis

Career Highlights

Led multiple GenAI pilots with measurable impact.
Achieved significant reductions in Average Handle Time.
Drove successful digital transformations across various platforms.

Work Experience

Capgemini

Program Manager (2 yrs 4 mos)

Senior Manager (3 yrs 3 mos)

Manager (4 yrs 1 mo)

Infosys Limited

Sr. Client Solution Manager (1 yr 5 mos)

Client Solution Manager (4 yrs 4 mos)

Tech Mahindra

Associate Consultant (3 yrs 9 mos)

Sigma Software Solutions, Pune, INDIA

Business Analyst (3 yrs 6 mos)

Education

Master of Business Administration (MBA) at Institute of Management Studies, Banaras Hindu University

B. Tech. at Mahatma Jyotiba Phule Rohilkhand University

Manish Verma

Program Manager

Bengaluru, Karnataka, India22 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led multiple GenAI pilots with measurable impact.
Achieved significant reductions in Average Handle Time.
Drove successful digital transformations across various platforms.

Stackforce AI infers this person is a SaaS-focused Technical Program Manager with expertise in AI/ML and cloud transformations.

Contact

Skills

Core Skills

GenaiTechnical Product ManagementGoogle CcaiProgram ManagementCustomer ExperienceCloudTechnical Project LeadershipCustomer AcquisitionTelecommunicationsBusiness Analysis

Other Skills

AI adoptionAPI integrationsSpring BootAngularJBPMREST APIsTM APIsTechnology IntegrationMS AzureHadoopTalendJavaBusiness-to-Business (B2B)SaaSBudget Estimating

About

Experience

Capgemini

3 roles

Program Manager

Nov 2023 – Present · 2 yrs 4 mos

★ Spearheaded multiple GenAI POCs including digital agent features delivering 40% reduction in Average Handle Time, directly improving both customer experience and employee productivity.
★ Led a Google CCAI driven contact centre transformation with AI driven digital agents, having potential of 30% improvement in call resolution rates and 25% faster response times.
★ Designed and led a Young Professionals intake & onboarding program for a 500+ member sub-organization, creating a repeatable success framework now replicated across other business units.

Technical Product ManagementGenAIAI adoption

Senior Manager

Promoted

Aug 2020 – Nov 2023 · 3 yrs 3 mos

★ Enabled >100% TCV growth across 3 strategic accounts by delivering solutions that consistently exceeded business outcome targets — driving both repeat and new business engagements.
★ Acted as primary functional SME, bridging business and technology by translating requirements into actionable tasks, ensuring alignment across stakeholders, and contributing directly to account growth.
★ Led the digital transformation of a Video-on-Demand (VoD) validation platform using Spring Boot, JBPM, Angular, and Elastic DB — achieving zero downtime in critical operations and enabling continuous service availability.
★ Directed the QA (SIT) track of a Pega-based Call Center Tech transformation, delivering a 33% reduction in Average Handling Time (AHT) and 20% efficiency gains in QA processes.
★ Orchestrated Service Assurance (SA) application integration (REST & TM APIs) for a global telco, enabling 2x business growth capacity while simplifying requirements and ensuring seamless scalability.

Customer ExperienceCloudAPI integrations

Manager

Jun 2016 – Jul 2020 · 4 yrs 1 mo

★ Stabilised two highly escalated programs by leveraging strong executive communication and stakeholder management with restoring confidence, aligning priorities, and driving successful delivery.
★ Managed a large scale cloud migration program (MS Azure, Hadoop Data Lake, Talend) to modernise legacy ETL systems handling 100M+ transactions across 100+ manual feeds — improving scalability, reliability, and cost efficiency.
★ Led end-to-end development of a B2B Telco PLM product built on Java microservices (Spring Boot), REST APIs, PL/SQL, Angular, driving the product from POC through rollout and achieving rapid adoption.
★ Revitalised a disengaged team into a high-performing unit that delivered a modern enterprise application with a superior user experience, recognised with the Best Team Award across four business accounts.

Technical Project LeadershipTechnology Integration

Infosys limited

2 roles

Sr. Client Solution Manager

Dec 2014 – May 2016 · 1 yr 5 mos

★ Coached two $500 M+ the 2 proposal teams of $500M+ TCV to formulate and align the proposal with winning strategy, as member of large deal review team.
★ Managed 100+ multi-technology IT solution designs; covering in-house and 3rd party SW, HW and services, supporting a 10x growth of BU.
★ Drove Go-to-Market (GTM) from concept-to-launch for two cloud-based SaaS offerings, securing new revenue streams of $2M annually.

Customer AcquisitionBusiness-to-Business (B2B)

Client Solution Manager

Aug 2010 – Dec 2014 · 4 yrs 4 mos

★ Achieved 95% on time submissions and best solution ranking in 70% submissions in 100+ proposals with values ranging from $10K to $300M.
★ Led foundation and governance of multiple business transformation programs in ERP consulting, business process reengineering and package SW implementation.
★ Influenced $85M+ in investment decisions through 70+ C-suite presentations, aligned with customer insights and BU roadmap.

Customer ExperienceBudget Estimating

Tech mahindra

Associate Consultant

Nov 2006 – Aug 2010 · 3 yrs 9 mos · Pune Area, India · On-site

★ Worked on solving business problems of NA, Europe and EMEA Telcos and MSOs in area of high Ops cost, high manual intervention in O2C cycle, less efficient T2R processes, Greenfield setup
★ Managed requirements cycle and solution implementation of leading OSS COTS products
★ Designed domain specific provisioning use cases, wrote whitepaper on IMS based micro features provisioning

TelecommunicationsOSS/BSS

Sigma software solutions, pune, india

Business Analyst

Mar 2003 – Sep 2006 · 3 yrs 6 mos · Pune Area, India · On-site

★ Led requirements gathering, authored and owned PRDs, BRDs, HLDs, interface specs
★ Worked throughout SDLC for OSS and BSS projects and platform tech enhancements
★ Worked on Platform re-engineering, designing of new features and integration adapters

Business Analysis