Feb 2024 – Present · 2 yrs 3 mos

• Leading the vendor management function, overseeing 20+ service providers across logistics and operations, ensuring SLA compliance, service reliability, and seamless vendor experience
• Leading the project management function.
• Heading the control tower of the logistics department, leading and mentoring seven
• members and managing the logistics governance.
• Managing department’s budget and ensuring that operations are executed within the
• allocated budget.
• Analyzing the department’s performance and identified areas of improvement, set up
• improvement plans to enhance the performance, customer experience and optimize the
• cost.
• Developing and implementing department plan and network design to make sure we
• have efficient network adhering to the promise delivery date.
• Managing promised turnaround times and shipping cutoffs to have competitive
• promised delivery dates.
• Managing data analyst team to create visibility for ground operations and top
• management.

Mar 2023 – Apr 2024 · 1 yr 1 mo

• Head of the control tower of the logistics department, led and mentored four members and managed the logistics governance.
• Designed and implemented new processes to optimize supply chain operations, optimize cost, improve efficiency, and reduce time.
• Managed department’s budget and ensured that operations are executed within the allocated budget.
• Analyzed the department’s performance and identified areas of improvement.
• Set up improvement plans to enhance the performance, customer experience and optimize the cost.
• Developed and implemented department plan to make sure we are adhering to the promised delivery date.
• (Includes all aspects from assets, consumables, manpower, linehaul, delivery associates, facilities...etc.)
• Managed promised turnaround times and shipping cutoffs.
• Created visibility for ground ops and top management through dashboards.

Jan 2022 – Mar 2023 · 1 yr 2 mos

• Managed a team of four members.
• Optimized cost and identified how to be more efficient.
• Setting the process flow in the network to optimize time and effort.
• Monitoring the operational cycle (First mile, middle mile & Last mile).
• Participating in creating optimized and efficient SOPs to accelerate the product life cycle and enhance the customer experience.
• Setting up KPIs to analyze the performance and provide insights to improve the customer experience.
• Prepared monthly plans, including volume forecasts, manpower allocation, delivery associates, and linehaul requirements.
• Set shipment cutoff times to improve delivery efficiency.
• Handling the seasonal campaigns and expansion plans in all metrics.
• Preparing long-term plans for expansion to new cities according to the projected volumes.
• Improving our promised turn around time to increase our competitiveness and customer experience.
• Proactively communicating with all stakeholders to identify and address potential issues that may impact the customer experience, ensuring timely and efficient service delivery.
• Creating visibility and reports for ground operations and top management.

Mar 2020 – Feb 2022 · 1 yr 11 mos

• Monitored daily logistics operations across First Mile (FM), Middle Mile (MM), and Last Mile (LM).
• Developed and tracked KPIs to improve operational performance and efficiency.
• Prepared monthly plans, including volume forecasts, manpower allocation, and cost optimization.
• Managed seasonal campaigns and expansion plans, ensuring on-time deliveries and resource efficiency.
• Enhanced operational processes, reducing turnaround times and improving customer satisfaction.