Toshal Shah

CEO

Austin, Texas, United States23 yrs 10 mos experience

Highly Stable

Key Highlights

Transformational leader in Healthcare IT innovation.
Expert in cloud operations and customer success.
Proven track record in building high-performing teams.

Stackforce AI infers this person is a Healthcare IT executive with a focus on cloud operations and customer success.

Contact

Skills

Other Skills

Software ImplementationMedical TechnologyTechnical LeadershipCustomer Escalation ManagementService Quality ImprovementKey Performance IndicatorsProduct Lifecycle ManagementPerformance EvaluationGlobal Healthcare IT DevelopmentGlobal Services OperationsProcess Revitalization/AnalysisClient Relationship ManagementTeam Development & LeadershipFinancial PlanningStrategic Planning & Analysis

About

Transformational leader bringing innovation and execution together. On a mission to connect and unlock data to enable insights for better care, quality, and access. Driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. Ability to develop strategy, layout execution blueprint and communicate across all levels. Passionate about customer success and healthcare with a history of building great Professional Services, Support and Operations teams to a customer centric and value driven model Passionate about delighting customers and driving teams to achieve challenging stretch goals. Specialties: Healthcare IT | Cloud Operations & Transformation | AI in Healthcare | Customer Relationship Management | IT Consulting | System Implementations | Data Center Hosting | Customer Service | Account Management | Project Management | Strategic Partnerships

Experience

Philips

Head of Professional Services, Radiology Informatics

Oct 2025 – Present · 5 mos

Ge healthcare

10 roles

Senior Director, Digital Operations Excellence

May 2025 – Sep 2025 · 4 mos

Senior leader of the Digital Operations organization, focused on supporting and growing cloud applications at GE HealthCare. Responsible for leading teams engaged in solution architecture, pre-sales, analytics, system integrator partnerships, and customer success enablement. Responsible for driving innovation, enhancing customer satisfaction, and fostering strong partnerships to maximize business growth

Senior Director, Technical Excellence

Aug 2021 – Apr 2025 · 3 yrs 8 mos

Senior leader of the GE Healthcare Solutions for Enterprise Imaging (SEI) Professional Services & Support Services delivery business in North America. Responsible for services delivery performance, revenue growth, improving operational efficiencies, enhancing customer satisfaction, and managing a large P&L for the SEI technical team in the US and Canada. Responsible for over 250 resources globally and 1000+ customers.

Senior Director, Professional Services

Promoted

Aug 2019 – Aug 2021 · 2 yrs

Senior Director responsible for the Services portfolio and P&L for Medical Imaging IT Professional Services, including education and consulting services for Radiology and Cardiology IT products. Developed a strategic initiatives roadmap, aligning IT and business units for predictable delivery and improved prioritization. Enhanced customer satisfaction(measured by KLAS) and increased margin per role by streamlining processes for faster service delivery.

Director, Global Support

Promoted

Jun 2015 – Aug 2019 · 4 yrs 2 mos

Led USCAN Field Services as well as Remote Support Teams. Implemented Applications Service Management functions, including Service Desk, Asset Management, and Security Identity Management. Helped boost annual revenue to $350M and reduced operational cycle time by 25% through data-driven incident and problem management. Delivered 100+ activations annually, achieving measurable customer satisfaction improvements.