Apr 2025 – Oct 2025 · 6 mos · Bengaluru, Karnataka, India

• 1) Developed a Request Management Platform that reduced workflow creation time from weeks to min-
• utes by empowering end users to autonomously create dynamic workflows through a scalable, no-code interface.
• 2) Developed a Unified Audit Service to track data mutations and user actions across 20+ microservices,
• improving observability and traceability.
• 3) Ensured 99.997 percent uptime by proactively monitoring metrics using New Relic, Grafana, and CloudWatch, enabling early issue detection and continuous performance optimization.
• 4) Handled on-call responsibilities, resolving production incidents with 99% SLA adherence and ensuring high service availability through rapid troubleshooting.

Nov 2022 – Mar 2025 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• 1) Built a Connected Organizations feature to link multiple business entities in a hierarchy, enabling unified loyalty benefits across verticals and driving a 23% increase in revenue.
• 2) Implemented a Group Loyalty feature to enable group creation within organizations, which allows individual benefits are consolidated and treated as collective group benefits, adopted by 30+ tenants.
• 3) Enhanced the Behavioral Events functionality to support event fields enrichment, enabling more accurate and personalized evaluation of loyalty benefits, driving a 13% increase in user engagement.
• 4) Increased test coverage to 90% across unit, integration, and automation layers for existing services,
• enhancing system reliability, accelerating regression cycles, and ensuring faster, safer releases across microservices.

Jan 2022 – Nov 2022 · 10 mos · Bengaluru, Karnataka, India

• 1) Created a Database Refresh Tool to sync production data into non-production environments, reducing non-prod system downtime by 250 hours/year.
• 2) Automated non-prod backup validation, resource reallocation from non prod resources to replication database and table sync from replication to non-prod with failure alerts to stakeholders saving 300 manual hours annually.
• 3) Integrated the refresh system with Cisco’s DBA portal to monitor refresh activities and view refresh failures.

Aug 2021 – Dec 2021 · 4 mos · Bengaluru, Karnataka, India

• 1) Designed Power BI data pipelines with Shell scripting, Python, and MySQL, reducing manual reporting
• time by 40% and delivering real-time dashboard updates for leadership.
• 2) Implemented a feature for the Code Review tool to enforce Jira ID checks in merge request titles, improving traceability and compliance across 100% of code merges.