May 2024 – Dec 2024 · 7 mos · Surat, Gujarat, India · On-site

• Implement process improvements to streamline operations, reduce costs, and enhance productivity.
• Work closely with cross-functional teams to achieve seamless coordination between various Verticals.
• Strategically managing CPS metrics through the implementation of structural changes and continuous optimization efforts.
• Ensuring the Shipment receiving at HUB for seamless delivery without hampering the customers Delivery TAT.
• Developing strategic partnerships with 3PL providers across business lines and cities, fostering mutually beneficial arrangements.

Apr 2022 – Oct 2023 · 1 yr 6 mos · Surat, Gujarat, India · On-site

• Managing B2B & B2C day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managing WH & LM Operations.
• Managing daily Operations for Outbound and inbound for more the 20lac /day.
• Managing Fulfillment for the Multiple WH's with MH.
• Overhauled WH inventory management system, Ensuring 99% order fulfillment accuracy across Multiple SKU's.
• Reducing WH loss by using accurate daily operations.
• Managed scheduling, training and inventory control & Vehicle Lineup.
• Vendor Management for Sourcing Manpower and for vehicle alignment,(Manpower & Vehicle) Planing for Streamline Delivery.
• Coordinate with the sales team for Order Projections and Supply Planning.
• Monitor Delivery Boys & Drivers performance Matrices- Productivity, Quality , Frauds Etc.
• Coordinate with the central team for rate card & New Supply.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Anticipated and tracked operational and tactical risks to provide strategic solution.
• Presented performance and productivity reports to supervisors.
• Monitored inbound and outbound operations for inventory.
• Analyzing the day to day operation for work on week areas.
• Measured and reviewed performance via KPIs and metrics.
• Designed the warehouse inside-infra for Product Stacking.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Built strong operational teams to meet process and production demands.
• Managing Multiple Hubs for B2C delivery's for Surat and Vapi Locations.
• Providing Supply for all Connected DC for Fulfillment.

Jun 2021 – Apr 2022 · 10 mos · Surat, Gujarat, India · On-site

• Focused on route planning manually or by softwear to build efficient Delivery routes.
• Forecasted, scheduled and monitored Delivery SLA timelines, personnel performance and cost efficiency.
• Manged the dispatch on-time for ensuring the delivery's within TAT.
• Manged the fleet and manpower according to orders volume.
• Determined project staffing needs and led resource management.
• Built and established strong partnerships with teams, vendors and contractors.
• Managing 3000+ B2c Delivery's per day and 10L volumetric delivery's for B2B.
• Worked on Multiple modals of Last-Mile Delivery's.
• Generated and tracked change orders and other contractual modifications affecting budget and schedule.
• Managed 3PL vendors for LM & FM.
• Drove continuous improvement of project delivery process by providing strong leadership.
• Modified project plans when needed to better align with organizational objectives.

Aug 2020 – Jun 2021 · 10 mos · Vadodara, Gujarat, India · On-site

• Managed the Order Fulfillment for online orders and Store fulfillment with accuracy of 98% to 99%.
• Tracked the live inventory on app and Physical v/s System inventory.
• Tracked the Moving and Non-moving articles.
• Managed the assigned % for Shrinkage and Damage.
• Organized the Staff rosters, and staffs according to order flow.
• Managed the Cash Reconciliation according to daily delivery's.
• Developed KPI metrics to follow system build-out progress.
• Worked on Staff training, grooming and Hygiene.

Jul 2017 – Aug 2020 · 3 yrs 1 mo · On-site

• Managed streamlined pickup and delivery facility’s operations improving effectiveness and generating revenue.
• Work on daily performance for increasing the productivity.
• Responsible for managing AC ( Agrication Center ) in day to day operations
• Orders shorting according to route planning and vehicle alignment.
• Handling the return desk team.
• Maintain the return & cancel order also return product sheet for the zero DF.
• Maintain SLA input Sheet.
• Working on GSP model for setup the new merchants.
• Managing the 3PL ( Ecom ) Team for Indore Location.

Dec 2015 – Aug 2017 · 1 yr 8 mos · On-site

• Streamlined operations for increased efficiency through effective staff scheduling and resource allocation.
• Managed ( 90 min ) delivery module after order placed by customer.
• Tie-up local merchants stores for the market placed orders.
• Maintaining day end report on daily basis and send to Area mangers.
• Managing attrition rate of employees.
• Training and development of teams.
• To coordinate with the Fulfillment team for the proper procurement per orders line items.
• Coordinate with the supporting departments like CRM .
• Maintain a complete database of customers order in a tracker.

Jul 2015 – Nov 2015 · 4 mos · Surat Area, India · On-site

• Responsible for the entire plant operations like generation,distribution,etc .
• Handling entire team of the plant.
• Collaborated with cross-functional teams to develop innovative solutions for improving overall plant performance.
• Managed the Plant Operations.
• Taking readings of entire plant for making the daily reports.