Nov 2021 – Mar 2022 · 4 mos · Bengaluru, Karnataka, India

• Here is the optimized revision for your Senior Executive role at HighRadius.
• Since HighRadius is a SaaS (Software as a Service) company, I have tailored this to highlight SaaS Deal Desk keywords like "ARR," "Subscription," "RevRec," and "Enterprise Contracts," which are highly sought after by recruiters in the tech space.
• Senior Executive – Deal Desk & Business Operations
• HighRadius | [Location] [Date Start] – [Date End]
• Enterprise Deal Structuring: Managed the end-to-end review and negotiation of complex, non-standard Enterprise SaaS contracts, applying strict deal desk policies to ensure profitability and alignment with organizational goals.
• Deal Governance & QA: Led Quality Assurance (QA) for the operations team, auditing 10–20 proposals daily to enforce pricing integrity, discount logic, and commercial term compliance prior to approval.
• Revenue Recognition (RevRec): Partnered with Legal, Finance, and Pricing teams to structure deals that optimized top-line revenue while ensuring compliance with Revenue Recognition standards (ASC 606).
• Process Optimization: Implemented strategic leadership initiatives that streamlined the Quote-to-Order workflow, significantly reducing cycle times and enhancing service delivery efficiency.
• Approvals & Escalations: Served as the primary authority for quote approvals and renewals, managing critical escalations between Sales and internal stakeholders to remove bottlenecks and expedite deal closure.
• Cross-Functional Strategy: leveraged cross-domain expertise (Legal/Finance) to bridge gaps between Business Operations and Sales, fostering a collaborative culture and ensuring seamless transaction execution.

Apr 2016 – Nov 2021 · 5 yrs 7 mos · Bengaluru, Karnataka, India

• Deal Structuring & Velocity: Partnered with Sales to manage the end-to-end deal lifecycle for 150+ complex deals weekly. Successfully accelerated approval cycles by 25% by optimizing the deal review process and minimizing bottlenecks.
• Quote-to-Cash (Q2C) Optimization: Streamlined operational workflows and resource allocation, boosting delivery efficiency by 18% and saving 10+ man-hours monthly while ensuring 100% accuracy in contract generation.
• Cross-Functional Collaboration: Acted as a liaison between Sales, Legal, and FP&A (Financial Planning & Analysis), improving communication channels by 20% and ensuring deals aligned with revenue recognition policies.
• Quality Assurance & Client Satisfaction: Enforced rigorous QA standards across all 100+ active client lifecycles, achieving a 97% Customer Satisfaction (CSAT) score and a 95% positive feedback rate from stakeholders.
• Strategic Retention: Implemented proactive account health strategies that directly contributed to a 10% increase in client retention and strengthened reliability across 100 major client accounts.
• Leadership & Succession Planning: Orchestrated succession planning to maintain 100% delivery targets during staff transitions. Mentored 12 team members, improving departmental process knowledge by 30% and earning two internal awards for excellence.

Mar 2010 – Apr 2016 · 6 yrs 1 mo · Bengaluru, Karnataka, India

• Key Skills
• Banking & Loan Operations
• Wholesale Loan Operations: Deep understanding of the end-to-end loan lifecycle, specifically for business banking and wholesale clients.
• Collateral Management: Expertise in handling Liens, Collateral Releases, and securing lien positions to mitigate bank risk.
• Transaction Processing: Managing complex financial transactions with high precision and speed.
• Risk, Compliance & Reporting
• Regulatory Compliance: ensuring all documentation and processes adhere to internal banking policies and external regulations.
• Data Analysis & Reporting: Skilled in managing Aging Reports, Control Metrics (Zero backlog >60 days), and workflow reports (In-prep, Rejected, Submitted).
• Audit Readiness: Maintaining impeccable records and indexing legal documents for internal and external audits.
• Process Management & Leadership
• SLA Management: Proven track record of meeting strict Turn Around Times (TAT) and Service Level Agreements (SLAs).
• Training & Mentoring: Designing training materials and onboarding new hires to improve team capability and cross-functionality.
• Stakeholder Management: Collaborating with cross-functional teams and clients to resolve issues effectively.

Jul 2007 – Mar 2010 · 2 yrs 8 mos · Bengaluru, Karnataka, India · On-site

• High-Volume Order Processing: Managed the end-to-end order lifecycle for 100+ partner orders weekly, achieving 99% accuracy and ensuring strict adherence to global trade compliance and audit standards.
• ERP & Financial Reconciliation: Executed monthly reconciliation of 200+ ERP transactions and managed Credit Rebilling activities, improving billing accuracy by 10% through rigorous data validation in SAP.
• Dispute Resolution & CSAT: Resolved 50+ complex customer discrepancies and billing disputes using Root Cause Analysis. Reduced resolution time (TAT) by 20% and implemented corrective actions that drove a 15% increase in Customer Satisfaction (CSAT).
• Process Improvement & Leadership: Led daily service operations and implemented strategic workflows that boosted overall operational efficiency by 18%, maintaining a consistent 97% Service Delivery Quality.
• Reporting & Analytics: Compiled and analyzed quarterly KPI metrics for 5 cross-functional teams, providing data-driven insights that accelerated management decision-making speed by 25%.
• Team Training: Directed the onboarding and training of 10 peers on Order-to-Cash (O2C) processes and billing systems, increasing team process knowledge and capability by 30%.