Jun 2025 – Jan 2026 · 7 mos · Pune District, Maharashtra, India · On-site

• I lead the company’s overall operations, strategy, and growth initiatives. My role spans across business development, client relations, operations management, and team leadership ensuring that every project aligns with our mission to deliver excellence and innovation.
• Key Responsibilities & Achievements:
• Act as the primary point of contact for client enquiries and relationship management.
• Oversee logistics and ensure timely delivery of components and solutions.
• Handle client objections, resolve escalations, and ensure exceptional customer satisfaction.
• Lead and mentor a team of 5 professionals across various departments.
• Coordinate between clients, vendors, and internal teams to ensure seamless execution.
• Design and implement company-wide SOPs and interdepartmental workflows for efficiency.
• Strategize and plan growth initiatives to enhance business performance and scalability.
• Take key business decisions on partnerships, outsourcing, and operational improvements.
• Conduct periodic performance reviews and implement continuous process improvements.
• Gather client feedback and translate insights into actionable business improvements.
• Oversee financial planning, budgeting, and resource allocation to ensure sustainable growth.
• Drive innovation in service offerings.
• Represent the company in strategic discussions, collaborations, and partnerships.