Monica Thornton

Business Development Manager

Winston, Georgia, United States27 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in operations and sales.
Expert in project management and customer relations.
Strong leadership and team development skills.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with significant experience in operations and sales.

Contact

mthornton@seawideexpress.com LinkedIn

Skills

Core Skills

Project ManagementSales ManagementCustomer Service Management

Other Skills

Sales PresentationsLTL ShippingEmployee TrainingDirect SalesSales EffectivenessHigh AchieverContainer ShippingConsultative SellingMarketingTeam LeadershipTeam CoordinationPeople DevelopmentCustomer Relationship Management (CRM)Leadership DevelopmentTeaching

About

Self-directed and highly motivated individual with proven team results in operations and sales. Driven to excel and always looking to improve the customer experience, internal sales team, and revenue to meet and/or exceed company goals. Specialties: Teaching, Training, Customer Service, Project Management, Problem Solving, Customer Relations, and Business Analysis.

Experience

Seawide express

2 roles

Corporate Accounts N.A. - US Domestic Offshore Ocean LTL / FCL Freight

Promoted

Jan 2017 – Present · 9 yrs 3 mos

Managed sourcing and retention of 3PL, Brokerage, TMC, and Carrier accounts, consistently exceeding expectations. P&L management of accounts to identify the need for account reviews and maintenance.
Successful industry networking to grow relationships with key stakeholders in the industry and customer market through social media, direct outreach and travel.
Conducted project management for customer pricing reviews and RFPs, ensuring competitive and accurate proposals.
Led team initiatives to enhance brand visibility through marketing materials, trade shows, promotional goods sourcing/distribution, CRM initiatives and numerous social outlets to increase brand awareness - primarily through podcasts.
Support and mentoring of new employees across divisions to help grow their knowledge base and brand and grow team relationships
Loyalty. 10+ years experience alongside the founder to grow the business and brand while maintaining cross division knowledge of services.
Liaison for LinkedIn, Feed the Children and AJC Cares to help grow the brand and philanthropic connections and opportunities.
Engagement of Operations, Sales and Customer Service team into company initiatives, team support (awards/recognition) and support to help all team members learn and grow in the SWE business.

Sales PresentationsLTL ShippingEmployee TrainingDirect SalesSales EffectivenessHigh Achiever+4

Administrative Operations Manager

Jan 2015 – Jan 2018 · 3 yrs

"The Smart Solution to Offshore and International Shipping"
Specializing in Domestic LTL Ocean Freight Consolidation Services
Operations Manager for all Administrative/Operations staff in US offices. Oversee all staff providing customer operations and sales support, daily operations - quoting/booking/tracking, billing AR/AP, internal TMS systems, external customer TMS, website and social media maintenance. Corporate and National Account Sales and management, Customer and Carrier Relations, Team Building, Creative Problem Solving, Credit AR/AP Problem Solving and Carrier Dispute Resolution.
I have served in a variety of roles necessary in launching, growing and developing the company from its inception - ie; customers/carriers/staff; sales, operations, systems, TMS development/programming, carrier/contract negotiation, executive assistant duties, AP, TMS/software development, marketing materials design, social media content management, website design and management, employee training, customer and carrier pricing, legal document preparation, licensing, and all other needed/applicable efforts to conduct, grow and improve our business
This position has allowed me to leverage and utilize my professional experience/knowledge in UPS Express/Small Parcel, LTL, FTL, Ocean and International LTL and Container Shipping as well as Supply Chain Management and services. Additionally, my 3PL division and employee management/development experiences have aided in developing our own carrier contract negotiations and personnel development in these markets/systems. Additional responsibilities for managing an Administrative Operations team across three states for hiring, onboarding, training and development, PRP/PMP reviews and goal setting for yearly compensation changes.

Sales PresentationsLTL ShippingCustomer Service ManagementTeam CoordinationEmployee TrainingDirect Sales+5

Unishippers

UPS & LTL Sales Executive / Consultant

Jan 2011 – Jan 2015 · 4 yrs · Atlanta, GA

Top Ten sales rep in National Sales Ranking for sales of UPS Express account sales in 2014. Knowledgeable, professional and diligent in identifying opportunities and bringing solutions. UPS Express / Small Parcel Account Sales and Customer Management as a Reseller of the UPS brand - LTL/FTL, International Freight and TMS sales/development/training and account management in the SouthEastern region.

Sales PresentationsLTL ShippingLeadership DevelopmentDirect SalesSales EffectivenessHigh Achiever+4

Scott logistics corp.

Branch Manager - Truckload Brokerage Firm

Jan 2011 – Jan 2012 · 1 yr · Atlanta Metropolitan Area

Manage/Grow ATL branch Sales and Ops teams

Novelis

SPBU/Automotive Supply Chain Management - Ford and General Motors

Jan 2010 – Sep 2011 · 1 yr 8 mos · Cleveland, Ohio/Atlanta, Georgia

Forecast/inventory/supply chain management of major North American automotive, Distributor and OEM accounts inluding metal production, warehousing, inventory and EDI/ASN shipment control for materials in excess of 50 Million pounds yearly.
Sales order entry and maintenance for automotive development parts, service parts, and production parts.
Sales order entry for Distributor/OEM product orders and trials.
Maintenance of billing/invoicing to customer accounts in excess of $100Mil/yearly.
Accountability for compliance to procedures in daily job duties, programs, customer service and yearly individual/team goals/KRA's.
Purchasing from LME, pricing, quoting and account rectification for pricing discrepancies.
Lean Training - completed white and yellow belt training. Looking to continue training to attain Black Belt.
Completion of Franklin Covey "7-Habits of Highly Effective People" and implementation into daily work habits, duties, planning and communication/interaction with coworkers and customers.

Sales PresentationsDirect SalesSales EffectivenessCustomer Relationship Management (CRM)Consultative SellingSales Management

Panther premium logistics

3PL Division - Customer Service Manager

Apr 2006 – Feb 2010 · 3 yrs 10 mos · Panther Expedited Services

Expedited Freight Services
Management of 40 + member team covering 24/7 shifts 365 and overseeing $8M+ monthly AR.
Business development within team to meet daily/monthly goals, outcalls, customer service issues, paperwork/billing and maintenance of shipments.
Accountability for team compliance to procedures and developments in daily job duties, systems/programs, cold calling and all aspects of customer service including company revenue within team.
Analysis and reporting of team productivity, customer gainers/decliners, service failures, negative profit margin shipments, quoting compliance and overall staff issues/outcomes.
Proven ability to drive revenue increase within managed team.
Proven ability to lead team in reaching monthly individual goals with sustained success throughout the team.
2009 Recognition - 1st Quarter/Presidents Club /2nd Quarter Top Revenue Producer.

Sales PresentationsDirect SalesSales EffectivenessCustomer Relationship Management (CRM)Consultative SellingSales Management

Diocese of cleveland

Junior High School Science Teacher

Aug 2000 – Jul 2006 · 5 yrs 11 mos · Cleveland, Ohio

Teacher grades 5-8; Science, Health, Mathematics (Algebra), Reading, Writing/Penmanship, Religious studies, History, and Art.
CYO Girls Volleyball Coach
Director for Local Science Fair / Judge Ohio State Science Fair

Sales PresentationsLTL ShippingCustomer Service ManagementTeam CoordinationLeadership DevelopmentEmployee Training+8

Coe brook creations / hexsigndesign

Artist - Owner

Jan 1999 – Present · 27 yrs 3 mos · www.HexSignDesign.com

15+ years experience designing and painting custom made hex signs.
Original designs reproduced professionally to limited edition prints on canvas, gift items including key chains, shirts, glass magnets, ornaments, coasters and other items for retail sale, as well as original designs direct to refurbish furniture and other wood items.
For retail sales opportunities please message me direct. Many of my designs are listed for sale on EBay under user Monicat1977 - please check out those listings!
Also, for upcoming shows/events dates/locations please send request. I do accept referrals and requests to participate in shows, fairs and other events.

Sales PresentationsLeadership DevelopmentSales EffectivenessSales Management