Jul 2025 – Present · 9 mos · Gurugram, Haryana, India · On-site

• At DrishtIQ, I lead the development of intelligent, scalable AI systems that combine clarity, purpose, and long-term impact.
• We specialize in:
• Agentic AI systems that act with intent
• LLMOps & MLOps for model deployment and scaling
• Generative AI tools built for real-world use
• Model training, AI product onboarding, and system maintenance
• Agent experience design for human-aligned interactions

Oct 2022 – Dec 2023 · 1 yr 2 mos · United States · On-site

• As a User Experience Lead for Azure at Microsoft, I am responsible for driving the overall UX strategy and execution for Azure products.
• My responsibilities include:
• ✅ Leading cross-functional teams in the design and implementation of intuitive, user-friendly interfaces for Azure services.
• ✅ Conducting user research and usability testing to gather insights and inform design decisions.Collaborating closely with product managers, engineers, and stakeholders to ensure seamless integration of user experience throughout the product lifecycle.
• ✅ Developing and maintaining design systems and guidelines to ensure consistency and coherence across Azure products.
• ✅ Analyzing user feedback and metrics to continuously improve and refine the user experience.
• ✅ Mentoring and guiding junior UX designers to foster a culture of innovation and excellence within the team.

Jan 2021 – Jun 2022 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

• As part of Genpact's Digital Transformation Services, I played a key role in redesigning and enhancing our digital platforms to drive better user engagement and operational efficiency. This involved:
• ✅ Platform Redesign: Led the redesign of Genpact’s digital platform, improving user navigation and interface design, resulting in a 25% increase in user satisfaction scores.
• ✅ Process Automation: Designed intuitive user interfaces for automated workflows, helping clients streamline their operations and reduce manual effort by 30%.
• ✅ Data Visualization: Created interactive dashboards and data visualization tools that enabled clients to gain insights from their data more effectively, improving decision-making processes.
• ✅ Mobile Optimization: Ensured that all digital solutions were fully optimized for mobile devices, enhancing accessibility and usability for on-the-go users.
• ✅ Feedback Integration: Implemented a robust feedback loop with clients to continually refine and improve digital solutions, ensuring they met evolving user needs and business requireme

May 2018 – Nov 2020 · 2 yrs 6 mos · Gurugram, Haryana, India · On-site

• As part of Capgemini's Intelligent Automation services, I played a crucial role in designing and enhancing user experiences for automated systems, driving operational efficiency and customer satisfaction.
• This involved:
• ✅ Automation Interface Design: Led the design of user interfaces for intelligent automation tools, making complex processes easy to understand and interact with, which improved user adoption by 20%.
• ✅ Robotic Process Automation (RPA): Designed user-friendly dashboards and controls for RPA solutions, enabling clients to manage and monitor automated processes effortlessly.
• ✅ User Training and Support: Developed intuitive onboarding experiences and support materials for users, reducing the learning curve and enhancing user confidence in new automation tools.
• ✅ Continuous Improvement: Established a feedback loop with users to continually refine and improve automation interfaces, ensuring they met evolving user needs and operational requirements.
• ✅ Integration with Existing Systems: Ensured seamless integration of new automation tools with clients' existing systems, minimizing disruption and maximizing efficiency.

Nov 2017 – Apr 2018 · 5 mos · Noida, Uttar Pradesh, India · On-site