Sep 2019 – Present · 6 yrs 7 mos · Benin

Jan 2014 – Mar 2016 · 2 yrs 2 mos · Gurgaon

Aug 2012 – Dec 2013 · 1 yr 4 mos · Delhi

Nov 2009 – Oct 2010 · 11 mos

• Handling Telesales channel for General Insurance Team (entire India)
• Handling DM (Direct Marketing) channel for General Insurance Cross sell.
• Handling DST (Direct Sales Team) channel for General insurance Cross sell.
• Conducting Sales Training at various branches and refreshers to boost Sales.
• Conducting and Driving R & R, Schemes for various channels and the Telesales team for boosting numbers.

Jun 2004 – Nov 2007 · 3 yrs 5 mos

• Launched New Product line in the stream of current business operations for GE in Delhi (Life & General Insurance).
• Managing and controlling the profit making telemarketing agency for SBI Credit Cards for six Marketing Campaigns
• Customization and implementation of CRM's to fulfill individual product requirements.
• Handling sourcing and booking with lead generation and closures.
• Conducting other sales promotional activities within the company to boost sales.
• Execute Insurance Telemarketing strategy for Service to Sales
• Responsible for managing CRM activities, producing weekly/monthly/seasonal reports & ensuring data integrity between reports and databases.
• Drive effectively the Reward and recognition programs launched for the agencies.
• Provide Training for all Channels for Life insurance products.
• Handling the Inter-Department Channels and managing a relationship with them to cross-sell the products of

Oct 2002 – May 2004 · 1 yr 7 mos

• Responsible for Managing the existing relationships and developing new channel of business partners
• Budgeting and targets, involving the strategic plan
• Overall coordination for business development and liaison with support departments to impregnate the new channel partner in the system network
• Monitor functioning of channel partners, assisting them in business generation and handling conflicts.
• First Sales Executive assigned for setting up business in the region involving:
• Market mapping
• Training and monitoring adherence to Company norms
• Selling by FAB - Feature, advantage, Benefit.
• Establishing Company's acceptability and Goodwill among trade partners and customers.
• CHANNEL MANAGEMENT
• Imparting training to channel partners with an aim of generating awareness on Personal and Commercial Insurance products.
• Monitoring performance-ensuring accomplishment of business targets within the set time frame.
• SALES & SERVICE OPERATIONS
• Assisting in overall sales & service operations with key focus on top line profitability & value added customer service.
• Territory mapping and market segmentation to identify new customer groups to market various products and increase market share.
• Handling on line processing of sales application (POS) & generating daily sales activity records.
• Ensuring smooth day-day business operations and resolving various issues pertaining to customer queries, sales, insurance claims etc.
• Generating various MIS reports and submitting the same to branch & head office.