Mar 2023 – Jul 2025 · 2 yrs 4 mos

Jan 2022 – Mar 2023 · 1 yr 2 mos

• > Collaborated with the founder and senior leadership to define and execute long-term strategic goals, overseeing the implementation of 10+ key initiatives to ensure alignment with the company’s vision and mission.
• > Identified 5-10 new business opportunities and markets that aligned with the company’s strategic objectives, driving potential revenue growth.
• > Led 5-10 high-priority projects critical to the company’s growth, ensuring cross-functional alignment and tracking progress.
• > Analyzed business data and performance metrics to provide actionable insights, generating strategic reports that guided decision-making.
• > Acted as a liaison between the founder’s office and 5+ key departments, ensuring clear communication of strategic priorities and objectives.
• > Identified operational inefficiencies and implemented strategies that improved productivity by 15-20% across key areas.
• > Generated and created 10+ department reports, displayed as dashboards, to ensure all stakeholders had real-time access to crucial information.
• > Drove 3-5 innovation and change management initiatives to support new business models, technologies, and processes, driving company growth and evolution.
• > Supported the founder in managing time, priorities, and projects, ensuring preparation for critical meetings and decisions, acting as a trusted advisor on key company matters.

Jul 2021 – Mar 2023 · 1 yr 8 mos

• > Set up the Account Management department from scratch to support the company’s business model transition, ensuring alignment with new objectives and processes.
• > Led a team of 6 Account Managers, overseeing all business needs and ensuring high levels of customer satisfaction, retention, and revenue growth across 60+ accounts.
• > Established Standard Operating Procedures (SOPs) and maintained a 9+ NPA (Net Promoter Score) for clients, driving a 90% client retention rate and long-term loyalty.
• > Maintained and nurtured long-term relationships with 60% top-tier clients, acting as the primary point of contact.
• > Developed and executed strategies that drove a 15-20% increase in revenue from existing accounts, focusing on cross-selling and up-selling opportunities.
• > Managed and mentored a team of account managers, building a culture of performance excellence, continuous improvement, and customer-centricity, resulting in a 30% improvement in team efficiency and collaboration.
• > Led negotiations for contract renewals, ensuring favourable terms that contributed to a 10% increase in contract value year over year.
• > Tracked and reported on account performance, client satisfaction, and key performance metrics, providing actionable insights to senior leadership.
• > Resolved complex client issues and managed escalations effectively, ensuring that 98% of critical issues were resolved within 24 hours.
• > Contributed to strategic planning and forecasting, identifying account growth opportunities and setting revenue targets, leading to a 20% increase in year-over-year revenue from key accounts.
• > Stayed up-to-date with industry trends and competitive activity, ensuring account strategies remained relevant and competitive in the market.

Jan 2020 – Jun 2021 · 1 yr 5 mos

• > Drove 50% of company revenue by managing 30+ projects and ensuring successful execution and timely delivery.
• > Secured repeat business from 25% of customers, showcasing strong client satisfaction, resulting in long-term relationships and continued revenue growth.
• > Generated 20% of revenue from change management, demonstrating adaptability and the ability to optimize ongoing projects for additional business value.
• > Streamlined project workflows, improving efficiency and clarity for clients, leading to a 60% increase in positive testimonials and a stronger Clutch presence.
• > Facilitated stakeholder meetings with 99% clarity, ensuring transparent communication and aligning project outcomes with client expectations.
• > Proactively mitigated risks across 15+ projects, providing solutions that kept projects on track and maximized stakeholder value.
• > Developed and executed project strategies, ensuring alignment with business goals and maintaining compliance through well-documented processes.
• > Guided peer project coordinators in managing customer relationships, providing training, and implementing Standard Operating Procedures (SOPs).
• > Contributed to the regularization of the company’s salary cycle, driving a positive change during a period of operational challenges and enhancing company stability.

Apr 2019 – Jan 2020 · 9 mos

Jul 2018 – Apr 2019 · 9 mos

• > Led and mentored a team of 8 developers, overseeing the execution of 15+ high-profile applications, optimizing task distribution, and ensuring timely high-quality delivery.
• > Achieved recognition from Apple, with apps ranking in the top 10, leading to an invitation to the Apple Bangalore center.
• > Designed scalable and maintainable architecture, aligning system solutions with client needs and business goals.
• > Managed full project lifecycles, ensuring timely delivery while balancing resources, risks, and quality.
• > Conducted code reviews, promoting best practices and mentoring the team in clean coding, reusability, and scalability.
• > Invited as a guest speaker for Apple developer guidelines and best practices at the Facebook Developer Program.