Oct 2025 – Jan 2026 · 3 mos

• During this 4-month career pivot, I dedicated myself to mastering the 'AI + Data + CRM' stack. I successfully became Agentforce certified, gaining a deep understanding of how autonomous agents transform the user experience. Additionally, I expanded my technical toolkit to include basic Data Cloud functionalities and the latest Flow Builder features, ensuring I can build scalable, future-ready solutions on the Salesforce platform

Sep 2025 – Sep 2025 · 0 mo

• Delivered a 3-day deep dive training of Salesforce Administration covering core platform fundamentals.
• Simplified complex topics including User Management, Security Models (Profiles/Permission Sets), and Automation (Flow Builder).
• Facilitated hands-on exercises to ensure participants could independently configure custom objects and manage data integrity.

Feb 2025 – Sep 2025 · 7 mos · Brisbane, Queensland, Australia

• Lumary empowers disability, aged care, and allied health providers with industry-leading technology.
• At Lumary, I worked with clients using disability care product to deliver tailored Salesforce solutions aligned with complex healthcare regulations.
• Led strategic client discussions to uncover business requirements, identify inefficiencies, and design effective, compliant solutions.
• Executed advanced configurations & automations on the Salesforce platform, significantly improving scalability and usability for high-volume care management clients.
• Created detailed technical documentation to support scalable implementation thereby reducing turnaround and conducted end-to-end solution testing to ensure data integrity.
• Managed Data migrations using Salesforce Data Loader tools, consolidating legacy systems and eliminating spreadsheet dependencies.
• Oversaw deployments across development, sandbox, UAT, and production environments, ensuring smooth delivery and minimal disruption. Also managed Lumary release upgrades, performed sanity testing, and maintained org health through regular sandbox refreshes.
• Mentored junior consultants on solution design, documentation standards, and configuration best practices thereby raising overall delivery quality and team efficiency.
• Post-implementation support included resolving defects, enhancing existing setups, and preparing clients for Salesforce seasonal updates.

Aug 2020 – Feb 2025 · 4 yrs 6 mos · Australia

• Enrite Solutions is a Salesforce consulting partner serving both nonprofit and commercial clients.
• I worked over around 20 end-to-end Salesforce implementations, resulting in a considerable improvement of process efficiency. I executed advanced configurations involving user management, permission models, custom objects, Lightning pages, flows, and validation rules, and implemented integrations with a variety of third-party applications such as Payments2Us, Formstack, Pendula, Zapier, Shopify, Humanitix, Mailchimp, and Campaign Monitor.
• My responsibilities also included designing and delivering comprehensive end-user trainining thereby covering data migration, and third-party integrations.
• To meet complex business requirements, I built automations using Flows, Apex Triggers, and Scheduled Jobs, enabling features like auto-renewals, bulk updates, and real-time data validation through user-guided screen flows. Leveraging Salesforce Communitiy sites , I supported volunteer engagement for nonprofit clients by enabling secure external access for form submissions and case updates.
• I also managed deployments using Change Sets & Gearset to ensure smooth transitions across environments. My work also included migrating legacy data—such as contacts, accounts, donations, and campaigns—into Salesforce via Data Loader tools to eliminate spreadsheet dependency. As part of the Customer Success team, I helped triage and resolve functional issues, performed root cause analyses, and collaborated with cross-functional teams to enhance user experience and system performance.

Apr 2020 – Aug 2020 · 4 mos · Queensland, Australia

• Baby Give Back support families experiencing hardship with kindness and dignity.
• They use salesforce to maintain their data base and track all activities like funds raising campaigns, donations and much more.
• As a salesforce consultant I helped Baby give Back in integration of Raisley with Salesforce to track the once-off and recurring donations as opportunities in salesforce which involved process automation using process and flow to get the desired outcome. I also added permission sets, validation rules and processes to cater day to day small requirements.

Apr 2020 – Jul 2020 · 3 mos · Australia

• The Moira Kelly Creating Hope Foundation provides comfort, hope, protection and safety to children and displaced women from overseas and locally who need it most.
• They have been using salesforce for a while now to track all activities like funds raising, campaigns, donations and much more.
• To smoothly create the opportunities from the Raisely campaign donations, I integrated the Raisely with the salesforce through Zapier involving process automation in salesforce.
• I also configured the salesforce org as per the NPSP requirements. Also configured and created the levels and engagement plan which helps in planning and engaging with donors of different level and help in getting more funds.

Mar 2020 – Aug 2020 · 5 mos · Australia

• Treasure Boxes is a South Australian not-for-profit children's charity. They are in the process of migrating their CRM to salesforce gradually.
• I played the role of Salesforce Admin & Consultant and performed below activities for them:
• Creating a new salesforce NPSP org and helped in submission of the Power of US application to get 10
• lifetime donated licenses.
• Configured the org as per NPSP documentation.
• Integration of the Raisely with Salesforce through Zapier for tracking the donations as opportunities in
• Salesforce. This involved automation using a process and a flow which would create/update the
• contacts, opportunities and recurring donations.
• Created Web to Lead and Web to Case forms for their website's various forms like: contact us, referral-form and volunteer signup. Also changed the form's html and made the forms stylish using CSS and JavaScript. The leads created from these forms helps in potentially identifying the opportunities and easily tracking the donors and contact database. The cases created from referral form helps the case owner to easily find the relevant information and quickly prepare the order to be collected. It also helps to track the number of goods being donated and number of families being supported.
• Also integrated the Mailchimp to salesforce to reach out the new subscribers coming through
• salesforce.
• Imported all the existing donor, volunteer and social worker data into the salesforce via data loader tool. This will help the staff to manage all the data at one place instead of managing them in different spreadsheets.

Apr 2019 – Aug 2021 · 2 yrs 4 mos · Melbourne, Australia

• St Kilda Mums is a volunteer-run not-for-profit organization based in Victoria.They rehome new and pre-loved baby goods and nursery equipment to families in need.
• All the requirements and donations for the family in need are tracked in salesforce to help them work efficiently.
• As a salesforce consultant, I provided the customised solution by understanding their business requirements and then configuring the system which involved use of different automation tools: workflow rules, process builder, flows and approval process. Also created reports and dashboards to improve the visual experience for the user when determining the statistics about number of families supported, number of donations done for a campaign etc. I also created a web to lead form to provide a streamlined experience for a new user looking to work as a volunteer with St Kilda Mums.

Jan 2012 – Jan 2018 · 6 yrs · Gurgaon, India

• Software development for telecom network products, stabilizing systems with high-volume traffic handling.
• Acted as escalation point for client issues; resolved high-severity bugs with turnaround SLAs under 24 hours.
• Cross-functional enhancements to boost system uptime and supported version upgrades during live maintenance windows.

Mar 2010 – Apr 2012 · 2 yrs 1 mo

• Developed middleware and device drivers for telecom hardware.
• Supported product testing using real optical network elements and lab tools.
• Collaborated with a U.S.-based client to develop and customize embedded network solutions.

Dec 2007 – Mar 2010 · 2 yrs 3 mos

• Developed middleware and device drivers for telecom hardware.
• Supported product testing using real optical network elements and lab tools.
• Collaborated with a U.S.-based client to develop and customize embedded network solutions.

Jul 2006 – Nov 2007 · 1 yr 4 mos · Noida Area, India

• Developed application & device driver layer code for routing and switching hardware.
• Led device driver debugging and issue resolution during early production phases.