Oct 2018 – Sep 2022 · 3 yrs 11 mos · Parker, Colorado · On-site

• ● Managed collection development for the 300s, 400s, 900s, Periodicals, and Adult Graphic Novels, aligning materials with community needs through item requests, CREW-based weeding, task delegation, and performance feedback.
• ● Designed and delivered staff training and developed programming for the library’s recording studio.
• ● Created and led the Parker branch’s Person-in-Charge training program and authored its manual.
• ● Performed Person-in-Charge duties including handling patron issues, reporting facility and tech concerns, leading morning huddles, managing open/close procedures, and responding to emergencies.
• ● Handled daily monetary transactions, including cash counting and report generation.
• ● Contributed to the Tech Tutoring Committee, helping shape the district’s tech tutoring offerings.
• ● Led Parker’s Inklings Book Club: organized sessions, selected titles, moderated discussions, and researched book topics and authors.
• ● Served as the Adult Literacy Program liaison—promoted events, onboarded tutors and volunteers, and supported Practice Your English sessions.
• ● Oversaw monthly displays for DVDs, Audiobooks, Non-Traditional Items, and Periodicals, led team meetings, and offered feedback.
• ● Maintained and updated staff information and instructional materials for the branch.
• ● Supported onboarding of new staff to ensure smooth transitions.
• ● Acted as liaison to Legend High School: collaborated on resource needs, taught database use and research skills, and issued library cards to students.
• ● Provided tech support and instruction on topics like e-readers, databases, PDFs, word processing, podcasting, identity protection, and social media.
• ● Delivered general library services, including customer service, reader’s advisory, reference, and tech help.
• ● Used key systems such as Horizon, Bibliocommons, Beanstack, EnvisionWare STS, Prospector, and Ingram.

Jul 2016 – May 2019 · 2 yrs 10 mos · Lyons, Colorado · On-site

• ● Delivered high-quality, patron-focused service across both reference and circulation, including material handling, account maintenance, reader’s advisory, and tech assistance
• ● Designed and led digital and information literacy instruction for both patrons and staff
• ● Served as the library’s internal IT resource, maintaining devices, systems, and wireless networks
• ● Created and managed the library’s makerspace and tech-related programs
• ● Developed and implemented library policies, strategic plans, and budget forecasts
• ● Oversaw collection development, including digital resource evaluation and selection
• ● Maintained the library’s website using WordPress and managed its social media to enhance community engagement
• ● Collected, analyzed, and reported library data to the Director and Board
• ● Cataloged materials and coordinated off-site storage preparation and retrieval
• ● Researched trending digital topics to ensure services remained current and effective
• ● Represented the library at outreach events like farmers markets and concerts, promoting services, making cards, and checking out materials
• ● Utilized tools and platforms such as WordPress, Google Analytics, Meraki, cloudLibrary, Koha, and Pika

Nov 2013 – Dec 2014 · 1 yr 1 mo · On-site

• Traveled between multiple library branches to provide flexible, responsive support across departments.
• Delivered friendly and outgoing customer service to patrons of all ages and backgrounds.
• Offered readers' advisory and general reference assistance, both in-person and over the phone.
• Assisted patrons with computer use, technology questions, and troubleshooting across a variety of devices and software.
• Provided library account maintenance, including holds, renewals, fines, and patron records.
• Retrieved, processed, sorted, and shelved returned library materials with speed and accuracy.
• Maintained the visual appeal and organization of library collections through shelf-reading and display upkeep.
• Processed and fulfilled hold requests efficiently to support timely patron access to materials.
• Demonstrated flexibility, professionalism, and a positive attitude while adapting to the unique needs of each branch.

Jan 2013 – May 2013 · 4 mos · The Auraria Library's Archives and Rare Books department

• My main duty was to work on manuscript processing, while also arranging, describing, and completing container lists, all while utilizing the options provided to me by Archivist Toolkit. I also engaged in additional research, locating and processing more information about each collection as I worked on them.
• I addition to my main duties, I also assisted patrons in their research, paging materials, off-site storage preparation and retrieval, database maintenance, and exhibit research & execution.

Jan 2006 – Jan 2007 · 1 yr · 6606 S. Parker Rd., Aurora, CO

• I worked primarily as a Barista while I was at Borders, where my duties included preparing drinks for customers, keeping the cafe clean, and organizing the magazine and newstand section of the store. I also worked on occasion as a bookseller, working the register, shelving books, keeping the store's inventory organized and alphabetized, and recommending books for customers to purchase. On occasion, I would volunteer when the store needed people working an overnight cleaning shift, as we went through the store and cleaned, shelved and organized it as we prepared for large sales, like the holidays or the sale of the last Harry Potter book. With that mentioned, I am also experienced in dealing with incredibly large crowds of sometimes angry or disgruntled customers.