Apr 2021 – Jul 2022 · 1 yr 3 mos · Greater Noida, India · Remote

• Initially joined as a Scrum Master and quickly expanded my role to include responsibilities typically assigned to a Product Owner, demonstrating versatility, leadership and flexibility within the team and a broad skill set within the Agile framework.
• Expertly led multiple cross-functional teams through daily scrums, sprint planning sessions, retrospectives, and reviews, enhancing team dynamics and project delivery.
• Focused on a high-impact 'Online Banking' project for Santander, a prominent banking customer based in the UK.
• Successfully managed Scrum and Kanban frameworks to drive efficiency and adaptability in project workflows.
• Delivered multiple successful releases by maintaining continuous alignment with project goals and optimizing team performance.
• Defined project requirements and crafted detailed user stories that accurately captured the needs and goals of the customer, fostering a clear understanding and alignment between the project team and client objectives.
• Reviewed regression test suites to confirm testing alignment with project requirements, ensuring high quality and consistency of deliverables.
• Prioritized backlog items meticulously, focusing on delivering maximum value to the customer in each release while aligning with strategic project goals and timelines.
• Actively engaged in customer and stakeholder management, serving as a key point of contact for Santander. Facilitated regular discussions to gather feedback, understand evolving needs, and maintain strong, productive relationships.

May 2019 – Apr 2021 · 1 yr 11 mos · Gurgaon, India · On-site

• Advanced from Senior Quality Analyst to Module Lead, taking on dual responsibilities as Scrum Master and Product Owner within the SAFe framework.
• Focused on the legal sector, working with cross-functional Agile Release Trains (ARTs) to deliver tailored solutions across distinct portfolios.
• Facilitated key Scrum ceremonies and cadence meetings, ensuring teams remained aligned with the overall project goals and timelines and fostering a collaborative, high-performing team environment.
• Authored well-defined user stories and continuously refined them, translating complex legal domain requirements into actionable tasks for development teams, ensuring clarity, feasibility, and alignment with customer needs and business goals.
• Presented comprehensive portfolio visions and roadmaps during Program Increment (PI) planning sessions, clearly outlining the future direction and priorities.
• Assigned and justified business value points for each PI objective, prioritizing tasks based on strategic importance and potential impact.
• Actively engaged with stakeholders to gather requirements, communicate progress, and ensure alignment with business goals.
• Led and mentored teams through complex project landscapes, promoting continuous improvement and Agile best practices.

Jan 2016 – Apr 2019 · 3 yrs 3 mos · Gurgaon, India · On-site

• Designed and executed a comprehensive testing strategy for a variety of web applications in legal domain, enhancing product quality and user satisfaction by identifying and mitigating potential issues early in the development cycle.
• Developed detailed test scenarios and test cases using Microsoft Test Manager (MTM), ensuring thorough coverage of all functional and non-functional requirements.
• Provided critical acceptance and regression testing sign-offs, confirming that software releases met the required quality standards before deployment.
• Led the creation of test exit reports, summarizing testing outcomes, metrics, and critical findings, which facilitated informed decision-making and continuous improvement practices among the development team.
• Demonstrated a keen eye for detail in logging bugs, providing clear and concise descriptions, and steps to reproduce, thereby enabling efficient resolution and ensuring the delivery of high-quality software solutions.
• Shadowed as a Scrum Master, where I facilitated key Agile ceremonies and cadence meetings within the SAFe framework, enhancing team alignment with project goals.
• Played a pivotal role in managing sprint boards, tracking progress, and ensuring tasks were updated and accurately reflected current sprint objectives, enhancing team efficiency and focus.
• Led a team of quality engineers, scaling the team's capabilities and mentoring junior members to foster skill development and career growth within the quality assurance domain.
• Actively engaged in continuous learning and process improvement initiatives, adopting best practices in both quality assurance and Agile methodologies to drive excellence in product development.

Jul 2015 – Jan 2016 · 6 mos · Gurgaon, India · On-site

• Designed and executed a comprehensive testing strategy for a variety of web applications in legal domain, enhancing product quality and user satisfaction by identifying and mitigating potential issues early in the development cycle.
• Developed detailed test scenarios and test cases using Microsoft Test Manager (MTM), ensuring thorough coverage of all functional and non-functional requirements.
• Provided critical acceptance and regression testing sign-offs, confirming that software releases met the required quality standards before deployment.
• Led the creation of test exit reports, summarizing testing outcomes, metrics, and critical findings, which facilitated informed decision-making and continuous improvement practices among the development team.
• Demonstrated a keen eye for detail in logging bugs, providing clear and concise descriptions, and steps to reproduce, thereby enabling efficient resolution and ensuring the delivery of high-quality software solutions.

Feb 2014 – Jun 2015 · 1 yr 4 mos · Gurgaon, India · On-site

• Developed and executed detailed test cases using HP Quality Center (HP QC), focusing on ensuring comprehensive coverage and adherence to functional requirements.
• Efficiently logged and managed bugs, working closely with development teams to prioritize issues and track resolutions, ensuring high-quality outcomes for our client.
• Specialized in testing web applications to support our travel domain client, 'SITA', based in Australia, verifying functionality, usability, and compatibility across multiple browsers and platforms to ensure optimal user experience.
• Provided final sign-off from a functional standpoint, confirming that all systems and updates met the established criteria before going live.
• Extracted and compiled detailed reports on test execution costs and other critical metrics, providing valuable insights to leadership for strategic decision-making and project management.

Dec 2011 – Feb 2014 · 2 yrs 2 mos · Greater Noida, India · On-site

• Crafted detailed test cases based on functional requirements documents to ensure comprehensive coverage of all features and functionalities.
• Performed rigorous testing on web and desktop-based applications for a prominent banking client, 'SEI', based in the US, identifying any deviations from specified requirements and ensuring optimal performance across different platforms.
• Logged detailed bug reports and diligently tracked them through to resolution, liaising with development teams to ensure timely and effective fixes.
• Contributed to quality assurance processes, ensuring that all software met stringent quality standards before being deployed to end-users.
• Worked closely with other developers and QA professionals, sharing insights and coordinating efforts to streamline the development and testing process.
• Actively sought feedback and incorporated learnings to improve testing strategies and execution, driving efficiency and effectiveness in development processes.