Aug 2023 – Jun 2025 · 1 yr 10 mos · Mumbai, Maharashtra, India

• To provide the highest quality of education in a safe, secure and nurturing environment; to help our students develop into progressive thinkers and lifelong bearers of skills that will prepare them for the challenges of a dynamically changing world.

Sep 2021 – Aug 2023 · 1 yr 11 mos · Mumbai, Maharashtra, India

• Head Of Information Technology, Strategy, Enterprise Application, Digital CX, Infrastructure, Cloud, Network, Storage & Security.

May 2019 – Sep 2021 · 2 yrs 4 mos · Mumbai Area, India

• Leading Market & Non Market Strategies for both Horizontal and Vertical Growth, Strategic Repositioning, Market Research, Strategy Execution, Digital Business Transformation, Innovation, Partners Relationship Management, Client Relations, Corporate Strategy, Design Aspects, Profitability Management, Learning & Development Practices, Merger& Acquisitions, Sales Strategy & Business Development and Service Support Strategy
• Leading the Digital Transformation office team to support company end to end Digital Strategy & roadmap. Guiding and managing a team of 20 individuals (Solution Architecture, Business Analysts, Programmers, Project Managers, Testers), as well as various indirect staff.
• Manage organization wide transformation which is having significant CAPEX investment and annual OPEX.
• Overall responsible providing Application Design, Development and Delivery to the Indian and Global clients across industries.
• Managing day to day Operations of Delivery Center (Center of Excellence – Digital Transformation Office) with key emerging technologies application monitoring, managed service support, enhancements and change management.
• Managing global clients from multiple industries like Banking & Finance, Audit & Compliances, E Commence, Oil & Gas, Healthcare, Education, Core Infra, Utilities, manufacturing, Aerospace, Media, Telecom & IT
• Collaborate and partner with technical and operational teams to gather business requirements, evaluate priorities and ensure a smooth delivery. Provide internal leadership and development and clear line management to the IT Team.
• Responsible for delivering the targeted outcomes of the technology projects and ensuring that the IT team is appropriately deployed to support the agreed work deliverables in Software Development and Technology Delivery Programme.

Oct 2018 – May 2019 · 7 mos · Mumbai, Maharashtra, India

• Led Business Transformation Programme across the Essel Group
• Process Transition with Managed Technology partners - Accenture, Oracle, EY and SAP
• Systems & Process Deployment in core domains of ERP, Data Center and Service Desk
• Led Technology Strategy with Designing Policies, Procedures, SLA, OLA,
• Area Worked :
• IT Systems and Software Delivery, IT Program Management, Digital Transformation, Business Process Automation, HR Transformation, ERP Transformation, Network Infrastructure Services, Mobility, CRM, SAP ERP, Risks & Compliance Management, Oracle CC&B, Consumer Billing and Complaints Management, SCADA, GIS, Field Force Automation, Utilities Practices

Jul 2016 – Oct 2018 · 2 yrs 3 mos · Mumbai Area, India

• Solving real business problems, providing a wide range of benefits to organization by strengthening the link between technology strategic planning and execution, Making sure outcomes are agile predictable, reliable, continual and correlated with organizational success.
• Identifying the technology best practices which support the implementation of organizational strategy through successful projects and operations deliveries.
• Providing leadership and set standards for Project Management, Lean Portfolio Management , Enterprise Agility for enterprise transformation technology projects as part of shared services Lean Portfolio Office.
• Standardizing governance & reporting, ensuring that information shared is delivered in a consistent and standardized fashion to the stakeholders.
• Providing mentoring, training and guidance to the organizations project teams as they learn and adapt Project Management Best Practices for their deliverable.
• Delivering strategic IT projects with more consistency and efficiency
• Responsibilities ranges widely from providing a clearing house of project management best practices to conducting formal portfolio management reviews
• Boost IT efficiency, cut costs, and improve on project delivery in terms of time and budget.
• Monitor project progress, deal with issues, and communication to team, management and stakeholders. Review and test deliverable and get customer feedback and approval.
• IT Strategy , Digital Transformation , Agile Methodology, Vendor Eco System, Transition Management, Program Management , Governance & Budget Management for IT Program Portfolio.

Nov 2014 – Jul 2016 · 1 yr 8 mos · Mumbai Area, India

• Services Strategy Transformation, Programme Management , Portfolio Management ,Transition Management, Project Management, PMO, ITSM, Stakeholder Engagement , Project Finance Management , Strategy Deployment , Benefits Management and Governance

Sep 2014 – Nov 2014 · 2 mos

• Leading governance of in region (APJ& India ) Global Services Strategy & Transformation RSM deployment programs, projects, partnering closely with in-region service transitions, service delivery, ITS and PS teams.
• Integrate and control the complex interdependencies among the RSM programs, sub program , and projects.
• Resolve resource constraints and /or conflicts that affect multiple components .
• Manage scope, cost,schedule,quality and risk impacts within a shared governance structure.

Dec 2013 – Sep 2014 · 9 mos

Jul 2012 – Dec 2013 · 1 yr 5 mos

• Responsible to initiate the overall structure of the managed services solutions programme implementation and its activities, including developing a service catalog, framework to prioritize sites and services, as well as transition methodology and plans.
• Set up and administer program/transition governance structure, key operational parameters and metrics, as well as produce periodic reporting for regional leadership levels, VP, GM and CIO.
• Guide and manage the transition team in all transition project activities ensuring that projects are completed on time.
• Responsible to manage issues and risks across transition projects, define project management requirements, evaluating project plans, overseeing execution of multiple programs across multiple sites. Assume full accountability for overall success of transition projects through deployment
• Responsible for coordinating program communications, including compiling project information for reviews with customers and promoting Governance compliance with the service delivery teams
• Prepare and present business case justification specializing in telecom and information technology.
• To liaison and respond to the majority of situations with limited guidance and formulate alternative courses of action on more complex information with additional guidance from more senior employees.
• Work with the Service program delivery teams to define and update standards and processes and contribute to continuous improvements within the team.
• Decompose program plan into time-phased projects and prioritize key deliverables; Assumes full accountability for overall success of a transition project through deployment.
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Ensure headcount and capital dollar resources are identified for all project phases.

Feb 2010 – Jul 2012 · 2 yrs 5 mos · Mumbai India

• Managed a portfolio of strategic global projects for Johnson & Johnson Asia Pacific Region
• Key Projects Portfolio:
• Deployment of Depuy Institute for Johnson&Johnson India using Latest Technologies( Tele Surgery, Telepresence, VAS,WLAN, Next Generation Electronics / Audio & Video Solution)
• PAN India PANDA Transition rollout with Telecom Operators( Verizon, AT&T, TATA, BSNL, TULIP)
• APAC Region eLN Deployment( eLN Applications rollout)
• Wireless Technologies Rollouts
• Warehouses, Retail Chains ,Telehousing & Transitions
• JNJ Disaster Recovery Program Projects Management
• Key Responsibilities:
• Lead a Team of 40+ professionals, technical experts with in a matrix organization.
• Responsible for the success of Program, projects, delivering the agreed scope on time, on budget, and at the targeted quality levels.
• Ensure all projects are executed as per agreed MSA, SOW's/ SLAs and report service performance back to internal clients.
• Support the delivery phase according to the agreed project plan and per the defined Verizon methodology to reduce overall risks and issues and maximize productivity.
• Support the management of project under the agreed plan and scope; validate all scope changes. Generate Change Request Forms as required and obtain appropriate internal customer and internal approvals, in line with project governance standards.
• Represent the JNJ Program externally and internally by communicating and reporting on project status to internal customer and internally to all stakeholders. Identify, analyse and quantify risks. Review risks ensuring steps are taken to mitigate them.
• Manage that the vendor deploys appropriate project team(s) and contributors according to project requirements.
• Manage 3rd party suppliers, both internal and external, in order to secure the delivery targets.
• Ensure internal customer satisfaction throughout the project life in ensuring JNJ Verizon meets its commercial objectives for the project.

Aug 2007 – Feb 2010 · 2 yrs 6 mos · Gurgaon, India

• Project Management ,SITA SDI Trillium Knowledge Tools Manager,Project Management Office (PMO) Administrator-SDI , Service Desk Integrations Planning,schedulig,Design,Evaluation, Implementation.Project Communication.Customers Migration ,Change Managment,Programm Management,Customer Services Operations, Infrastructure Management
• Key Projects :
• SDI: SITA Service Desks Integrations( Canada, India)
• SITA Knowledge Tools Deployement
• SITA Standard and Customized Customers Migrations to service Desk(1600+)
• SITA Global Telephony Solutions deployement in 170 Countries.

Dec 2006 – Aug 2007 · 8 mos · Chandigarh, Chandigarh, India

• Program Management, Service Management, Operations Management, Technical Coordination and Support, Telecom Technologies Technical Support, VAS Coordination, After Sales Support,
• Key Projects:
• Coordinated rollout of SONY ERICSSON ISP Programme( Service Centers & retails stores in North India Territory( Chandigarh,Haryana, Punjab & JK)

Jan 2006 – Dec 2006 · 11 mos · Greater Delhi Area

• TATA Teleservices Ltd. Network Project Management, Operations and Maintenance, Service Management, Field Technical Support,Change Management, Problem Management, Installation, Commissioning, Billing Management,

Sep 2005 – Jan 2006 · 4 mos · New Delhi Area, India

May 2004 – Jul 2004 · 2 mos · Mumbai, Maharashtra, India

• Internship Program

May 2003 – Jul 2003 · 2 mos · Faridabad, Haryana, India

• Summer Internship Project