RISHABH KUMAR

CEO

Bengaluru, Karnataka, India9 yrs 7 mos experience
AI ML PractitionerAI Enabled

Key Highlights

  • Led cross-functional teams in AI product launches.
  • Expertise in chatbot development and generative AI.
  • Proven track record in exceeding revenue targets.
Stackforce AI infers this person is a leader in AI-driven solutions and software development.

Contact

LinkedIn

Skills

Core Skills

Natural Language Processing (nlp)Generative Ai/ Ai IntegrationApi Development And IntegrationBusiness Analytics

Other Skills

Software Development Life Cycle (SDLC)Cross-functional CollaborationsRobotic Process Automation (RPA)Conversational FlowsData AnalysisMachine LearningTroubleshooting & DebuggingNode.jsCustomer Relationship Management (CRM)

About

As a seasoned IT professional with over 8 years of experience, I currently excel as a Manager at Genpact, leading a dynamic team of Business Analysts, Data Scientists, Developers, and Testers. My expertise lies in chatbot development, generative AI, and artificial intelligence, with a strong proficiency in NLP, Image Processing, and AI algorithm design and implementation. I have a proven track record of developing and deploying innovative AI solutions, leveraging my capabilities to spearhead the Software Development Lifecycle (SDLC) from concept through delivery of next-generation generative AI and chatbot applications. My notable achievements include managing multiple activities from concept to delivery of next-generation applications and customizable solutions. This includes understanding customer requirements, identifying the right technology stack, deriving the right solution implementation, stabilizing processes, monitoring performance, reporting to stakeholders, planning solutions, designing architecture, evaluating and implementing solutions, debugging and testing, and handling migration and transformation. I have successfully led cross-functional teams in developing and launching innovative AI and Data products that consistently exceeded revenue targets. My ability to translate market trends and customer insights into actionable strategies has been key to my success. Additionally, I have successfully removed impediments to ensure continuous process improvements, strategy deployment, cost optimization, and business excellence in the development and implementation of innovative AI-driven chatbot solutions. My strong focus on leveraging technology to drive business growth and efficiency positions me as a leader in the AI space.

Experience

9 yrs 7 mos
Total Experience
1 yr 6 mos
Average Tenure
8 mos
Current Experience

Accenture

Project Delivery Manager

Aug 2025 – Present · 8 mos · Bengaluru, Karnataka, India · Remote

Phonepe

Assistant Manager

Oct 2024 – Jul 2025 · 9 mos · Bengaluru, Karnataka, India · On-site

Genpact

Manager

Oct 2021 – Oct 2024 · 3 yrs · Gurugram, Haryana, India · Hybrid

  • Creating employee schedules to align coverage with forecasted demands, ensuring optimal staffing levels to meet operational needs.
  • Analyzing complex data to identify anomalies, trends, and risks, providing valuable insights to enhance internal controls and drive informed decision-making.
  • Analyzing real agent chat conversations to train chatbots, identifying, analyzing, and interpreting trends or patterns in complex data sets to improve chatbot performance and user experience.
  • Developing conversational flows in chatbots to optimize user interaction and engagement, enhancing the effectiveness of chatbot communications.
  • Designing, creating, and deploying REST APIs using Node.js to facilitate efficient data retrieval by pulling logs, thereby improving data accessibility and analysis capabilities.
Natural Language Processing (NLP)Business AnalyticsSoftware Development Life Cycle (SDLC)Cross-functional CollaborationsRobotic Process Automation (RPA)Conversational Flows+5

Cms computers limited (india)

Software Developer

Aug 2019 – Sep 2021 · 2 yrs 1 mo · Delhi, India · On-site

  • Conducted in-depth analysis of complex data sets to identify anomalies, trends, and risks, providing actionable insights to strengthen internal controls and improve decision-making processes.
  • Utilized extensive experience in both operational and developer roles within the ServiceNow platform to enhance IT workflows and streamline processes, resulting in improved efficiency and effectiveness.
  • Developed, implemented, supported, and maintained comprehensive data analytics protocols, standards, and documentation, ensuring accuracy, consistency, and reliability across all data management activities.
  • Chat Log Retrieval: Managed the retrieval of chat logs encompassing all interactions, including live agent chats and user interactions with the bot and IBM Watson, facilitating comprehensive analysis and insights generation.
  • Proficiency in Web Technologies: Utilized foundational knowledge of web technologies, including Node.js, JavaScript, and HTML, to contribute to the development and support of diverse projects requiring web-based applications.
  • Chatbot Performance Enhancement: Conducted detailed analysis of real agent chat conversations to extract valuable insights and patterns, subsequently utilizing this data to train and optimize the performance of chatbots, resulting in improved user engagement and satisfaction.

Torfac

Associate Project Manager

Jul 2018 – Jul 2019 · 1 yr · Noida, Uttar Pradesh, India · On-site

  • Created and presented real-time reports on current market conditions to upper management, enabling informed decision-making.
  • Converted data into actionable insights by predicting and modeling future outcomes, supporting strategic planning and business growth.
  • Utilized Google Analytics tool to conduct thorough market research and analysis
Business AnalyticsSoftware Development Life Cycle (SDLC)Cross-functional CollaborationsData AnalysisCustomer Relationship Management (CRM)

Sopra steria

Senior Consultant

Jan 2017 – Jul 2018 · 1 yr 6 mos

Data AnalysisTroubleshooting & DebuggingCustomer Relationship Management (CRM)

Essar

Senior Executive

Jun 2016 – Apr 2017 · 10 mos

Education

MANAV RACHNA INTERNATIONAL UNIVERSITY

B-tech in Mechanical — Mechanical Engineering

Jan 2011 – Jan 2015

dav public school

Jan 2008 – Jan 2010

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