Dec 2021 – Dec 2024 · 3 yrs · Las Colinas, TX

• Hands-on experience with our customers architectural cloud workload environment, along with proactive support, discovery, design, and optimized their workload running on Microsoft Azure
• Conducted Discovery Assessments and led workshops, focusing on cost and performance optimization.
• Collaborated with Azure Engineering teams to resolve platform issues and influence product evolution based on customer insights.
• Delivered Well-Architected Framework reviews, achieving measurable improvements in performance, security, and cost efficiency.

May 2020 – Dec 2021 · 1 yr 7 mos · Las Colinas, TX

• Responded to high-severity incidents for enterprise clients, focusing on Infrastructure, VMs issues running both Windows and Linux OS various versions of RHEL, Ubuntu, CentOS, and Oracle-Linux
• Troubleshot advanced networking issues, including NSGs, VNet Peering, Azure Load Balancer, App Gateway, and DNS latency
• Led RCA efforts and reduced incident recurrence through detailed post-mortem reports and collaboration with Engineering teams
• Supported BCDR implementations via Azure Site Recovery and optimized performance for VMSS and high-availability deployments
• Delivered critical escalation support for enterprise customers across complex Azure IaaS and PaaS workloads, partnering closely with crossfunctional
• engineering teams, product groups, and program managers to resolve high-severity issues
• Built strong executive-level trust with stakeholders and strategic accounts through consistent, high-quality support, transparency, and reliable
• communication during service-impacting incidents
• Diagnosed and resolved deep technical issues, including VMs resiliency both Windows and Linux, storage latency, and application performance
• Led Root Cause Analysis (RCA) and post-incident reviews, identifying systemic issues and driving actionable improvements to reduce recurrence
• and enhance service reliability
• Collaborated with Azure Engineering and Product Teams to resolve complex product-level bugs through customers’ feedback
• Hands-on expertise with key Azure services, including ARM templates, Infrastructure as Code (IaC), VM Scale Sets (VMSS), Availability Sets, architectures, Azure Monitor, App Insights, Log Analytics, and Azure Site Recovery (ASR) for BCDR implementations

Jul 2019 – Apr 2020 · 9 mos · Las Colinas, TX

• Delivered high-quality technical support for Azure IaaS customers, resolving complex connectivity issues involving VMs running both Windows
• and Linux including RHEL, Ubuntu, CentOS, and Oracle-Linux, Network Virtual Appliances (NVAs), and cross-cloud integrations
• Diagnosed and resolved infrastructure-level issues including ARM-based deployments, VM/VMSS provisioning, and Availability Sets, SSH access
• Executed in-depth troubleshooting of Azure networking components, routing tables, and network security groups (NSGs)—ensuring secure and
• performant cloud-to-cloud and hybrid connectivity
• Led Root Cause Analysis (RCA) sessions for Severity A incidents, collaborating with internal teams to prevent recurrence, improve service
• reliability, and document resolution workflows through detailed technical guides
• Engaged in direct collaboration with Azure Engineering and Product Teams to address complex issues