Amit Kumar

Operations Associate

Gurugram, Haryana, India6 yrs 6 mos experience
Highly Stable

Key Highlights

  • Seven years of experience in operations management.
  • Led a team of 150 in a high-pressure environment.
  • Expertise in both inbound and outbound processes.
Stackforce AI infers this person is a seasoned Operations Manager in the BPO industry with strong leadership capabilities.

Contact

LinkedIn

Skills

Core Skills

LeadershipOperations ManagementTeam ManagementTeam Leadership

Other Skills

Problem SolvingLeadership DevelopmentBusiness AnalysisData AnalysisTeamworkCommunicationTeam BuildingEnglishAnalytical SkillsPeople ManagementInbound MarketingBusiness Process Outsourcing (BPO)ScalabilityMs ExcelPower Point

About

Having a experiences of seven years as a Manager -Ops in the inbound as well as outbound process(Customer experience and sales both). Good skills of MS Excel, PowerPoint, All the KPI and KRA's of account. Currently i am the Managing thr entire process , Billing, R&P.

Experience

Ison bpo

3 roles

Operations Manager

Promoted

Sep 2023 – Present · 2 yrs 7 mos

Problem SolvingLeadership DevelopmentLeadershipOperations Management

Assistant Manager

Promoted

Feb 2021 – Feb 2024 · 3 yrs

  • Heading a team of 150 people with 4 TLS
Problem SolvingLeadership DevelopmentTeam ManagementLeadership

Team Lead

Oct 2019 – Feb 2021 · 1 yr 4 mos

  • Four years experience as a Team Lead in inbound as we as outbound process.
Problem SolvingLeadership DevelopmentTeam LeadershipOperations Management

Education

Savitribai Phule Pune University

Bachelor of Engineering - BE — Computer Science

Jan 2009 – Jan 2013

Stackforce found 100+ more professionals with Leadership & Operations Management

Explore similar profiles based on matching skills and experience

Sree N.

Sree N.

Chief Operating Officer

at OpenTeQ Technologies

Hyderabad, India18 yrs 5 mos exp
Parag Gaba

Parag Gaba

Assistant Manager Programs

at Emeritus

India13 yrs 8 mos exp
Educational TrainingTraining Program Development
MK

Mukesh Kumar

Mentor

at logistics

Ahmedabad, India14 yrs exp
Logistics ManagementSupply Chain Management
Harish Trivedi

Harish Trivedi

Regional Chief Executive Officer

at CARE Hospitals, Quality CARE India Limited

Hyderabad, India29 yrs 5 mos exp
GP

Gaurav Paul

Team Lead

at Revolut

Kolkata, India7 yrs 8 mos exp
LeadershipProject Management
Taskheer Allam

Taskheer Allam

Key Account Manager

at BharatPe

Bengaluru, India16 yrs 1 mo exp
SS

Shilpa Sandhu

Accumulated Expertise

at Career-Wide Experience

Panipat, India0 mo exp
Human Resources (HR)Recruiting
Mansha Miglani

Mansha Miglani

Customer Success Manager

at Oratrics: The Personality Enrichment School

Mumbai, India7 yrs 2 mos exp