Abhishek Tyagi

Product Engineer

Noida, Uttar Pradesh, India12 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of experience in technical consulting.
Achieved 15% improvement in customer satisfaction.
Expert in AI-driven Microsoft 365 solutions.

Stackforce AI infers this person is a SaaS expert specializing in AI-driven enterprise solutions and technical support.

Contact

simpleprofilename@gmail.com LinkedIn

Skills

Core Skills

Microsoft 365Ai TechnologiesTechnical LeadershipProduct ManagementEscalations ManagementOffice 365 AdministrationTeam ManagementDesktop Application SupportIt OperationsTraining DeliveryRisk AssessmentHelp Desk Support

Other Skills

OutlookExchange OnlineSecurity & ComplianceMicrosoft PurviewStakeholder managementMicrosoft CopilotGenerative AI ToolsBusiness Process ImprovementCustomer Relationship Management (CRM)REST APIsPythonShell ScriptingPowershellCustomer Escalation ManagementMicrosoft Products

About

An AI certified architect with over 12 years of experience in technical consulting, escalation management, and team leadership, specializing in Microsoft 365 cloud and desktop solutions. Led global teams to deliver exceptional end-user support, customer engineering, and escalation management, achieving up to 15% improvements in customer satisfaction and reducing issue resolution times by 20%, driving significant operational growth and client success worldwide. Expert in support engineering, DevOps, and process optimization with a strong track record of designing and implementing workflows that boost team performance and operational efficiency by over 25%. Proficient in Python, JavaScript, SQL, API integration, and prompt engineering, with a passion for emerging technologies including AR/ VR and Computer Vision. Known for translating complex technical challenges into actionable strategies, excelling at the intersection of technology, people, and innovation to deliver end-to-end solutions that generate measurable business value. GitHub: github.com/authenticTyagi Hobbies: Dancing

Experience

12 yrs

Total Experience

1 yr 8 mos

Average Tenure

5 yrs 5 mos

Current Experience

Microsoft

3 roles

Senior Technical Advisor

Promoted

Dec 2025 – Present · 5 mos · Noida, Uttar Pradesh, India · Hybrid

I help enterprises unlock productivity and collaboration through Microsoft Modern Work solutions—with a strong emphasis on AI-driven innovation, security, and compliance. My expertise spans Outlook, Exchange Online, and Microsoft Purview, enabling organizations to adopt Copilot and Azure OpenAI capabilities while maintaining robust governance and compliance.
I thrive on solving complex technical challenges, influencing product roadmaps, and empowering customers to achieve secure, scalable, and intelligent digital transformation.
Core Responsibilities:
Customer Advisory & Engagement
Trusted advisor guiding enterprise customers on deploying and optimizing Modern Work solutions integrated with AI capabilities.
AI-Driven Security & Compliance:
Leverage Microsoft Purview and AI-powered tools to strengthen compliance posture, automate risk detection, and deliver actionable insights.
Incident & Escalation Management:
Act as escalation point for complex technical issues, using AI-powered diagnostics and predictive analytics to accelerate resolution.
Collaboration & Influence:
Partner with engineering and product teams to share customer insights, influence roadmap decisions, and drive innovation in Modern Work AI integration.
Core Skills:
Microsoft 365 | Outlook | Exchange Online
Security & Compliance | Microsoft Purview
AI Technologies: Copilot, Azure OpenAI
Advanced troubleshooting using AI-driven tools
Stakeholder management & strategic advisory

Microsoft 365OutlookExchange OnlineSecurity & ComplianceMicrosoft PurviewAI Technologies+2

Technical Advisor

Dec 2023 – Dec 2025 · 2 yrs · Noida, Uttar Pradesh, India · Hybrid

Results-driven Support Delivery and Escalation Management Specialist with proven expertise in driving performance improvements, mentor-led readiness enhancements, and AI-powered enterprise solutions. Skilled in boosting Customer Satisfaction by 15%, reducing case resolution times by 20%, and increasing support engineer productivity by 25% through Microsoft CoPilot integration. Adept at leveraging data-driven insights to optimize processes, elevate stakeholder engagement, and transform global support operations.

Microsoft CopilotGenerative AI ToolsTechnical LeadershipProduct ManagementTeam ManagementBusiness Process Improvement+1

Senior Support Engineer

Dec 2020 – Dec 2023 · 3 yrs · Noida, Uttar Pradesh, India · Hybrid

Results-oriented Microsoft Cloud O365/M365 Support Specialist with a track record of resolving critical Premier client issues across Exchange Online, Outlook, and Security & Compliance. Skilled in escalation management, PowerShell automation, and solution delivery — boosting CSAT above 95% and cutting resolution times by 20%. Adept at building strong client relationships and delivering high-impact technical solutions that drive operational efficiency and customer success.

REST APIsEscalations ManagementPythonShell ScriptingPowershellOffice 365 Administration+1

Tata consultancy services

Messaging Administrator

Aug 2017 – Dec 2020 · 3 yrs 4 mos · Noida Area, India · On-site

Proactive Exchange & Email Infrastructure Specialist with proven success in administering Exchange 2016/Online, reducing incident resolution time by 25%, and improving service uptime to 99.9%. Skilled in Active Directory, Outlook/OWA troubleshooting, and Proofpoint email security integration, achieving a 40% reduction in security incidents. Adept at technical training, process creation, and knowledge management to drive operational excellence and team efficiency.

Team ManagementMicrosoft ProductsTraining DeliveryOffice 365 AdministrationCustomer Escalation ManagementBusiness Process Improvement

It by design

Technical Engineer

Dec 2016 – Jul 2017 · 7 mos · Noida, Uttar Pradesh, India · On-site

Results-focused Systems Administrator with hands-on expertise in Exchange, Office 365, Windows Server/Desktop environments, and patch management. Skilled in Active Directory, enterprise monitoring, and advanced ticketing tools (SCOM, CA Nimsoft, SNOW, RMM, ConnectWise, LogMeIn, ScreenConnect), achieving 99.9% uptime and reducing MTTR by 25%. Adept at streamlining processes, ensuring patch compliance, and delivering high-quality technical support for enterprise users.

Desktop Application SupportCustomer Escalation ManagementActive Directory

Wipro

Technical Consultant

Mar 2016 – Nov 2016 · 8 mos · Sarita Vihar, New Delhi, India. · On-site

Support Engineer specializing in Exchange Online, Active Directory, Outlook, and PowerShell scripting, delivering enterprise-grade solutions in collaboration with Microsoft’s delivery partner Wipro. Proven record of achieving over 95% CSAT, improving resolution times by 20%, and automating administrative tasks to boost operational efficiency. Skilled in troubleshooting, escalation handling, and Microsoft 365 administration.

IT OperationsMicrosoft ProductsPowershellCustomer Escalation Management

Vardhman computer education

Training Specialist

Mar 2015 – Feb 2016 · 11 mos · Hapur, Uttar Pradesh, India · On-site

Experienced Training & Course Development Specialist skilled in updating and designing Microsoft Office and Web Technologies courses that simplify complex concepts and boost learner engagement. Proven ability to increase course completion rates by 25% and reduce new hire ramp-up time by 30%. Expert in mentoring, curriculum development, and creating effective training materials aligned with evolving technical demands.

CoachingTraining Delivery

Google

Risk Analyst [Vendor/Contractor]

Sep 2014 – Feb 2015 · 5 mos · Gurgaon, India · On-site

Risk Analysis Specialist with experience in Google’s Account Recovery & Investigation System (ARIS), preventing unauthorized account access and enhancing platform security. Achieved over 98% operational accuracy, reduced escalated fraud cases by 15%, and safeguarded sensitive user data in compliance with global privacy standards. Skilled in fraud detection, process optimization, and cross-team collaboration in high-security environments.

High Level Of AccuracyRisk Assessment

Mphasis

Product Support Specialist

Jan 2014 – Sep 2014 · 8 mos · Noida, Uttar Pradesh, India · On-site

Managed the "Airtel Titanium" project within an inbound voice profile, addressing and resolving diverse client inquiries spanning billing, network concerns, device configurations, and more.

Help Desk SupportCustomer Escalation Management