Jan 2025 – May 2025 · 4 mos · Toronto, Ontario, Canada · Hybrid

• Collaborate with stakeholders to gather and document business and system requirements.
• Analyze complex business problems and identify effective technical solutions.
• Design and deliver workflows, processes, and system enhancements to meet business objectives.
• Liaise between business units and IT teams to ensure clear communication and successful project delivery.
• Create detailed specifications, test plans, and user documentation.

Nov 2024 – Dec 2024 · 1 mo · Vancouver, British Columbia, Canada · Hybrid

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

Jul 2023 – Nov 2024 · 1 yr 4 mos · Vancouver, British Columbia, Canada · Remote

• Working closely with my client, a company known for its innovation, sleek
• design, and commitment to excellence
• Demonstrated comprehensive knowledge of systems, hardware, and software
• environments, resolving help desk support tickets efficiently.
• Implemented streamlined processes, contributing to a 15% improvement in
• resolution times and overall customer satisfaction.
• Communicated technical information effectively, tailoring communication to
• both technical and non-technical stakeholders.
• Specialize in Troubleshooting Software and hardware problems, utilizing my
• extensive knowledge to address a wide range of technical concerns
• Understanding various cutting-edge technology platforms and excelling in
• guiding customers through step-by-step solutions with clear and concise
• instructions
• Working in a fast-paced environment, well versed in handling customer
• inquiries through multiple channels, including phone, email, and chat
• Collaborating with cross-functional teams, escalating complex technical
• issues to ensure timely resolutions and contribute to process improvements.
• Applied hands-on maintenance and repair expertise, contributing to a
• proactive approach to system and equipment maintenance.

Jul 2023 – Jan 2024 · 6 mos · Vancouver, British Columbia, Canada · Remote

Apr 2023 – Jun 2023 · 2 mos · Vancouver, British Columbia, Canada · Hybrid

• Developing Business Requirements.
• Evaluating existing business processes to formulate new business programs and initiatives.
• Leading Process review and improvement initiatives to ensure smooth transitions.
• Creating Documents, Proposals and presentation using tools and techniques.
• Coordinating with other team members in the organization to create or improve workflows.
• Assist with ad-hoc projects and other duties as required

Mar 2023 – Sep 2023 · 6 mos · Vancouver, British Columbia, Canada · Hybrid

• Preparing, organizing and conducting the training materials, sessions, and contents for newly
• recruited and returning tutors.
• Monitor, manage and support on the allocated schedule sessions, in-class introductions,
• and the tutor sessions to ensure the effectiveness and efficiency of the program
• Updating feedbacks from tutors, professors, and students
• Review and evaluate on the tutors’ performance and proposing the new lead roles
• Weekly roundup with all assigned peer tutors
• Weekly in person meeting with Learning commons
• Preparing presentation on how each tutor is performing and what are the expected
• outcomes that we can address
• Coordinate and support on the communication (in person, by telephone, and in writing)
• Communicate policies, procedures, and decisions regarding the Learning commons and
• its operations
• Standardize the templates, formats and develop procedures, systems between tutors and
• Learning Commons or external bodies to ensure professionalism, and efficient workflow
• Involvement in recruitment process for new tutors
• Represent the Learning Commons unit to internal and external stakeholders, and
• participate in organizing the Learning commons’ events (NSO, Service Pop-up Events,
• etc.)
• Organize the Social Events or training sessions between tutors and Learning commons or
• other departments.
• Work closely with the instructors to promote Learning commons resources to students
• and instructors.
• Support on double checking on the bi-weekly payment reports, and the issues related to
• the reported hours, Miscellaneous form report and ADP from tutors
• Research, collect data, compile information, and assist with or prepare reports on the
• feedbacks from students or the team performance
• Prepare the training manuals for tutors and tutor leads
• Use the insights collected from the tutor sessions to contribute the curriculum of the
• faculties in the meetings between the department

Dec 2022 – Sep 2024 · 1 yr 9 mos · Vancouver, British Columbia, Canada · Hybrid

• Prepared sessions, Ensuring Material and structure were informative, relevant and exciting.
• Researched and developed innovative session delivery techniques.
• Meet with students in a one-to-one, small-group, drop-in, or classroom tutoring format(s) to give learning assistance.
• Offer Guidance to solve Problems and doubts.

Dec 2022 – Jun 2023 · 6 mos · Vancouver, British Columbia, Canada · Hybrid

• Supporting and guidance to new international and domestic peer mentees by sharing their experience and knowledge.
• Providing information or directions to the correct resources
• Helping new peer mentees settle into university life and their new city while getting the academic support they need for academic Success.
• Host and Schedule bi-weekly, 1-on-1 Meetings with peer mentees
• Attend Meetings with Student Affairs Staff members, Senior Peer Leaders and other peer Leaders
• Organizing First-Year Friday Events

Oct 2022 – Dec 2022 · 2 mos · British Columbia, Canada

• Provided outstanding customer service to ensure customer satisfaction
• Scanned items and handled all payments
• Issued refunds and receipts
• Resolved or escalated customer complaints
• Keep track of all transactions
• Informed customers of product features, warranties, and sales
• Bag or box items into packages
• Handled cash, credit, and check transactions
• Counted the contents of the cash register at the end of each shift
• Maintained safety standards by keeping the checkout area tidy and clean
• Calculated special offers, sales, and discounts
• Processed returns, exchanges and issued refunds
• Assisted with clean-up, pricing, and shelf stocking
• Referred customers to department leaders or other personnel to answer questions
• Stayed knowledgeable about special offers and discounts

Sep 2022 – May 2023 · 8 mos · Vancouver, British Columbia, Canada

• Provided outstanding customer service to ensure customer satisfaction
• Scanned items and handled all payments
• Issued refunds and receipts
• Resolved or escalated customer complaints
• Keep track of all transactions
• Informed customers of product features, warranties, and sales
• Bag or box items into packages
• Handled cash, credit, and check transactions
• Counted the contents of the cash register at the end of each shift
• Maintained safety standards by keeping the checkout area tidy and clean
• Calculated special offers, sales, and discounts
• Processed returns, exchanges and issued refunds
• Assisted with clean-up, pricing, and shelf stocking
• Referred customers to department leaders or other personnel to answer questions
• Stayed knowledgeable about special offers and discounts

Jul 2022 – Sep 2022 · 2 mos · Vancouver, British Columbia, Canada

• Provided outstanding customer service to ensure customer satisfaction
• Scanned items and handled all payments
• Issued refunds and receipts
• Resolved or escalated customer complaints
• Keep track of all transactions
• Informed customers of product features, warranties, and sales
• Bag or box items into packages
• Handled cash, credit, and check transactions
• Counted the contents of the cash register at the end of each shift
• Maintained safety standards by keeping the checkout area tidy and clean
• Calculated special offers, sales, and discounts
• Processed returns, exchanges and issued refunds
• Assisted with clean-up, pricing, and shelf stocking
• Referred customers to department leaders or other personnel to answer questions
• Stayed knowledgeable about special offers and discounts

Oct 2021 – Jun 2022 · 8 mos

• Develop data Driven research deliverables including data Collection, analysis, and recommendation for financial services practices.
• Sorting and merging multiple large datasets to obtain summary tables and listings.
• Perform data Analytics to identify data quality related issues and verify the completeness of merchant’s transactions data for the client.
• Working Closely with Client’s managers, marketing consultants and performed data analysis for various clients located in multiple countries and providing them reports requested by the respective teams.
• Engaged in cross team collaboration with multiple business units and with individuals with varying levels of analytical experience within business units.
• Working closely with the Partners and Technology Teams to provide resolution to the user queries for MIRA Platform.
• Perform initial analysis on the queries and engage partner teams for resolution.
• Preparing Monthly dashboard for reporting to the partners and leadership.
• Creating user stories on Rally for MIRA DQ issues.
• Updating and Managing MIRA Distribution group.

Oct 2020 – Oct 2021 · 1 yr

• Fulfil legal requests in accordance with Business Procedures.
• Retrieve and compile information that is responsive to a legal request from various platform and utilising automation tools.
• Perform Redactions of responsive documents/data when required.
• Prepare Correspondence and Invoice an issuer of a legal request.
• Ensure that deadlines are met, or extensions are sought to reduce risk to the company.
• Escalate legal requests in accordance with business procedure.
• Prepare Electronic Fulfilment packages in accordance with business producers.
• Self-check Fulfilment/Decision file for accuracy, completeness, confidentially and proper invoicing.
• Ensure official fulfilment record in uploaded case management system or secure drive.
• Perform other duties as required by Management or business Procedures.
• Maintain Confidentiality of legal order and sensitive of information of requests and records provide.
• Evaluate and discern scope of legal request in accordance with business procedures.
• Research and Identify accounts and documentation responsive to legal accounts.

Mar 2020 – Sep 2020 · 6 mos

• Monitor cases to prevent risk events in accordance with the Right to Financial privacy act(RFPA).
• Develop governance and Controls to increase process efficiency and quality.
• Create Presentations to highlight opportunities and provide updates to leadership.
• Proactively identify opportunities within the team for driving CM experience and enabling capacity.
• Own reporting/MIS creating across the team and sharing with leaders.

Nov 2019 – Feb 2020 · 3 mos

• Facilities group training sessions, providing OJT and 1-0-1 Support.
• Own preparation and Development of training modules for my broader team.
• Own reporting/MIS creating tracking across the team and sharing with leaders.
• Proactively identify opportunity within the team driving better CM experience and enabling capacity.
• Create presentations to highlight opportunities and provide updates to leadership.
• Collaborate with operations ensuring clear oversight of training requirements.

May 2019 – Oct 2019 · 5 mos

• Evaluate and discern scope of legal request in accordance with business procedures.
• Ensure that deadlines are met, or extensions are sought to reduce risks of sanctions to the company.
• Research and identify accounts and documentation responsive to legal requests.
• Self-check decisioning for accuracy and completeness.
• Prepare various correspondence to an issuer of a legal request.
• Escalate legal requests in accordance with business procedure.
• Adherence to all regulatory legal and Amex policies and Procedures.
• Maintain confidentiality of sensitive information and GCO townhall discussions.

Oct 2018 – Apr 2019 · 6 mos

• Process and index legal request from various intake channels requests in accordance with business procedure.
• Assess the validity of the legal request in accordance with business procedures.
• Prepare various correspondence to an issuer of a legal request.
• Escalate legal requests in accordance with business procedures.

Jun 2021 – Jun 2022 · 1 yr · Delhi, India

• Youtuber 🎧✌️
• We unbox and review technology, Food, Entertainment, Edu.courses, just think something we review it.

Jul 2017 – Jun 2022 · 4 yrs 11 mos · Delhi, India

• "Main motive of this page is to bring the same emotions which goes in everyone’s life”. Writer- Sanchi Sehgal

Jul 2017 – Sep 2018 · 1 yr 2 mos · gurgoan india

• Worked for JP Morgan Chase Bank.
• Monitor accounts and automated fraud screening application.
• Taken initiative to solve issues, conduct thorough research, be professionally persistent and contributor to client success.
• Perform a manual review on queued transactions in order to detect fraudulent transactions.
• Prioritise work to meet deadliness.
• Conduct extensive research to validate purchases.
• Independently resolve problems that require in depth investigation and/or research.
• Report platform issues.
• Constantly communicate fraud trends,share best practices and ideas with peers and Managed Services Leadership.
• Leverage best practices internally and bring outside in perspective to deliver best of breed reporting and insights.
• Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.
• Partner with functional leaders, strategic business partners, and senior leaders to remove friction points,ensure data integrity for Reporting and insights to fulfil business requirements and enable actions.

Sep 2016 – Mar 2017 · 6 mos · Gurugram, Haryana, India · On-site

• Negotiate and finalize supplier contracts (hotels, transport, DMCs, etc.) ensuring competitive rates and compliance.
• Draft, review, and maintain all vendor agreements aligned with legal and company standards.
• Build and maintain strong partnerships with global suppliers and tourism partners.
• Monitor supplier performance, resolve disputes, and ensure service delivery excellence.
• Collaborate with finance, legal, and operations teams for smooth contract execution.
• Analyze contract performance and provide insights to support pricing and procurement decisions.
• Maintain centralized contract documentation and renewal schedules.