Alexander Drummond — CEO
As Executive Vice President and General Manager of Membership Portfolio Services at American Express, I am responsible for accelerating the growth on our industry-leading Membership experience. We keep the Card Member at the heart of everything we do, continually building upon our world-class services. With a dedicated focus on dining, Amex Offers and Enterprise Communications & MarTech Experiences – businesses which are growing significantly – we’ll continue to differentiate our business based on Membership, finding more ways engage our customers, and providing even greater value to our customers, partners, and merchants. Leveraging a future-looking, growth-minded approach, our team is persistently pioneering innovative ways to enhance our Card Member experience and drive value.
Stackforce AI infers this person is a leader in Fintech with a focus on customer experience and strategic growth.
Location: New York, New York, United States
Experience: 20 yrs 1 mo
Skills
- Business Strategy
- Project Management
Career Highlights
- Expert in enhancing customer engagement and value.
- Proven track record in driving business growth.
- Leadership in pioneering innovative membership experiences.
Work Experience
American Express
Executive Vice President, Membership Portfolio Services (1 yr 6 mos)
Chief Strategy Officer (3 yrs 3 mos)
The Boston Consulting Group
Managing Director and Partner (3 yrs 3 mos)
Principal (4 yrs 4 mos)
Project Leader (1 yr)
Project Leader (1 yr 2 mos)
Consultant (1 yr 11 mos)
Bull
Bid Manager (1 yr 4 mos)
Belgacom
Bid Manager (1 yr 7 mos)
Operational Engineer (5 mos)
Network and strategy engineer (5 mos)
Education
MBA July 09 at INSEAD
Master's degree at Université catholique de Louvain
