Avinash Pillai

CEO

San Francisco, California, United States22 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

24+ years in technology leadership roles
Achieved 48% cost reduction in operations
Led high-impact digital transformations

Stackforce AI infers this person is a technology executive with expertise in IT infrastructure and operations management.

Contact

Skills

Core Skills

It Infrastructure ManagementLeadershipData Center ManagementCustomer ServiceInformation TechnologyServer Administration

Other Skills

Infrastructure ManagementIT Infrastructure OperationsAnalytical SkillsCommunicationCustomer SatisfactionIT ManagementIT OperationsData Center OperationsData Center InfrastructureLinuxCustomer SupportTroubleshootingMicrosoft ExchangeInternet SecurityCost Benefit

About

Vision-driven technology executive with 24+ years architecting transformative IT and operational strategies that accelerate innovation, optimize global infrastructures, and drive measurable business growth. Expert at aligning enterprise technology with organizational goals, leading high-impact digital transformations, and building resilient, high-performing teams that deliver operational excellence across cloud, cybersecurity, and network platforms. Proven track record of modernizing legacy systems, driving multimillion-dollar cost efficiencies, and fostering a culture of accountability and continuous improvement across distributed, mission-critical environments.

Experience

22 yrs 2 mos

Total Experience

7 yrs 4 mos

Average Tenure

15 yrs

Current Experience

Syniverse

4 roles

Senior Director of Operations

Promoted

Feb 2026 – Present · 2 mos

I led transformative operations at Syniverse, driving significant improvements in technology infrastructure and team performance.
 Championed talent retention and learning programs, boosting engagement and reducing attrition across global teams.
 Directed a portfolio of enterprise programs through disciplined governance and executive stakeholder alignment.
 Instituted a performance-based workforce model, resulting in a 28% improvement in delivery velocity.

Infrastructure ManagementIT Infrastructure OperationsLeadershipAnalytical SkillsCommunicationIT Infrastructure Management

Director of Technology

Promoted

Nov 2021 – Present · 4 yrs 5 mos

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceLeadership+8

Senior Technology Manager

Promoted

Feb 2013 – Oct 2021 · 8 yrs 8 mos

 Built and led a new applications operations team focused on A2P Messaging.
 Managed System Administration, Networks, Database, and Application Operations for Enterprise Messaging.
 Oversaw complete operations, ensuring seamless messaging services and optimal performance.

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceLeadership+10

ASE - Syniverse Technologies

Feb 2011 – Jan 2013 · 1 yr 11 mos

 Managed Syniverse’s North America Data Center operations, ensuring optimal performance of customer-facing SLA-based products.
 Implemented and operated technology infrastructure, delivering reliable solutions aligned with business requirements.
 Maintained strong relationships with key vendors to secure priority support for critical operations.

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceLeadership+10

Mindtree ltd.

2 roles

Technical Manager

Jul 2010 – Jan 2011 · 6 mos · California, United States

 Managed Datacenter operations for Verisign Inc.
 Leading a team of engineers and trained them on latest technologies.
 Performed Datacenter migration projects for US customers.
 Build and maintained Voice solution for the company for the first time to support TAP Protocol.

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceIT Infrastructure Operations+9

Senior Technical Specialist

Feb 2008 – Jun 2010 · 2 yrs 4 mos · California, United States

 Technical consultant providing consultation to Verisign Inc. Resolved highly sensitive technical problems, improved operations and provided exceptional client support.

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceIT Infrastructure Operations+9

Aztecsoft

5 roles

Deputy Manager - IT

Apr 2007 – Jan 2008 · 9 mos

 In this capacity I was responsible for managing an SLA based Helpdesk support for all our internal customers across the globe.
 Primarily responsible for the security Audit and the Certification of BS7779 and ISO certification for the organization.
 Responsible for providing Level-2 & Level-3 technical support to ODC customers and provide them with the right infrastructure.
 Responsible for managing MS-Exchange, Active Directory Services and all Microsoft Enterprise products running for the organization.

Data Center ManagementInfrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceIT Infrastructure Operations+7

Assistant Manager - Systems Management Group

Promoted

Apr 2006 – Mar 2007 · 11 mos

 Responsible for managing production servers and duties included scripting, Project Management for systems-related projects, supervising or training fellow engineers.
 Responsibilities include setting up production infrastructure and managing them for the organization.
 SQL Clustering and storage architecture design techniques, theories, principles, and practices. Also helped with designing, building, installing, configuring, and supporting Windows /Unix servers.
 Lead a team of Helpdesk Engineers providing IT support to Bangalore Office and remote support to Pune and US locations.

Infrastructure ManagementCustomer SatisfactionInformation TechnologyCustomer ServiceIT Infrastructure OperationsAnalytical Skills+5

Sr. Engineer (System Administration)

Apr 2004 – Mar 2006 · 1 yr 11 mos

 Responsible for performing and coordinating effective installation and performance of all Windows/UNIX operating systems and hardware.
 Responsible for setting up and managing Antivirus servers and maintaining them for the Origination.
 Responsible for maintaining and monitoring computer system security, compliance, and performing disaster recovery exercises.
 Primarily in charge of backups for all file Servers and Production Servers including the MS-Exchange.

Information TechnologyCustomer ServiceIT Infrastructure OperationsAnalytical SkillsIT Infrastructure ManagementIT Management+3

Engineer ( System Administration )

Jun 2003 – Mar 2004 · 9 mos

 Responsibilities involved handling Helpdesk tickets and all desktop/laptop related issues.
 I was charged with installing, supporting and maintaining servers and desktop systems, and planning for and responding to service outages and other problems.
 OS / patch Installation, management, Configuration, application loading and trouble shooting.
 Responsible for doing inventory for IT assets.

Information TechnologyAnalytical SkillsIT Infrastructure ManagementIT OperationsServer AdministrationLinux