Feb 2025 – Present · 1 yr 2 mos · Denver, Colorado, United States · Hybrid

• Creating Ensō, a private club and salon series where accomplished, emotionally intelligent women rethink what a “good life” means and build friendships that feel like true support, not small talk.
• Designing and facilitating intimate online gatherings and (soon) home salons in Denver that explore the tensions between work, love, freedom, commitment, ambition, rest, and belonging.

Aug 2021 – Jan 2024 · 2 yrs 5 mos · Denver, Colorado, United States

• ▪ Managed a $160M portfolio of digital products - developed portfolio vision, strategy, OKRs, and a three-year objective-driven roadmap while ensuring P&L accountability. Responsible for hiring. Managed 20+ vendors and negotiated contracts.
• ▪ Executed an enterprise analysis utilizing Prosci ADKAR, McKinsey 7S and Kotter’s 8 step change management models capturing insights and identifying opportunities
• ▪ Developed and implemented transformation strategy – created organizational end-to-end transformation value stream map, driving Agile adoption across multi-disciplinary teams. Created an org design that supported rapid experimentation and learning cycles.
• ▪ Created United’s first Agile Center of Excellence and Enablement team – hired, coached, and led a team of 6 individuals, who successfully delivered coaching, training, team lift-offs, and supported the organization in achieving key results.
• ▪ Spearheaded product development transparency through metrics-driven approaches, resulting in a 15% cost reduction and 30% code quality enhancement
• ▪ Streamlined engineering tool stack at the enterprise level
• ▪ Atlassian evangelist - successfully migrated TFS and disparate instances of the Atlassian Jira and Confluence data center to the cloud - developed a strategy roadmap for Atlassian Suite implementation and drove solution adoption
• ▪Mentored and coached product managers in product discovery techniques

Sep 2019 – Aug 2021 · 1 yr 11 mos · Denver, Colorado, United States

• ▪ Managed DEN airport program portfolio - reported directly to the Denver hub VP. Led a team of Managing Directors in developing OKRs, portfolio strategy, portfolio governance, and a way of tracking progress. Responsible for creating and delivering presentations and resolving blockers at the SVP and COO levels.
• ▪ Developed and executed vision, strategy, and goals for Above the Wing and United Intelligent Airport product portfolio - leveraged AI, ML, and predictive modeling to bring solutions to life.
• ▪ Product manager for CMS. Worked with an engineering pod to deploy live data prototypes and further optimize the solution through A/B testing.
• ▪ Pioneered user-centric approaches in Diversity, Equity, and Inclusion initiatives, applying human-centered design and product principles to deliver United’s first DEI program
• ▪ Led enterprise-level adoption of Agile and product methodologies and product-operating model

Feb 2020 – Present · 6 yrs 2 mos

• Agile Leadership - authored and led the development of a five-course specialization for the University of Colorado System sharing real-life experience applying and scaling agile within organizations, which became the most profitable specialization in the first three months since launch
• Cross-Functional Collaboration - a three-course specialization focused on leading and facilitating cross-functional collaboration for product development teams.The specialization is currently in User Acceptance Testing, it’s scheduled to launch in September 2023

Sep 2018 – Sep 2019 · 1 yr · Denver Metropolitan Area

• ▪Managed and optimized end-to-end customer journey value stream (digital and physical) through research, analysis, and collaboration with airport operations and brand teams to implement an improved customer experience and reduce flow bottlenecks at the airport.
• ▪ Conducted user research via customer interviews
• ▪ Identified gaps in customer experience and developed a comprehensive passenger journey strategy - researched existing airport standards across the globe, worked with the brand team to develop prototypes, facilitated focus group sessions to get passenger feedback for various designs, and conducted A/B testing for specific airport areas while measuring NPS
• ▪ Designed experiments to validate conveyance Bluetooth sensor data and used predictive modeling concepts to operationalize a solution that proactively notified airport maintenance of conveyances at risk of outages focused on reducing downtime and improving customer experience
• ▪ Worked with the engineering squad to further optimize the app experience

May 2017 – May 2023 · 6 yrs · 1475 Lawrence St

• Led the highest enrollment graduate class with over 120 students enrollment; led and mentored multiple project teams for successful project delivery
• Taught graduate students concepts and frameworks of product development and organizational transformation management with a strong emphasis on the people's side of change

Jun 2014 – Sep 2018 · 4 yrs 3 mos · Denver Metropolitan Area

• ▪ Led maintenance cost data-gathering product vision and strategy - conducted customer interviews, performed market research, worked with an engineering team and a tech lead to deliver the solution, supported product launch and implementation, achieving recognition for innovative INFOR ERP solution utilization
• ▪ Created a Certified Green Park Events sustainability standard program, collaborating with cross-functional teams to reduce environmental impact - led cross-functional workshops to identify key elements needed for the reduction of environmental and community impact of public and private events on the park system
• ▪ Led department-wide 5S project, fostering a safe and efficient work environment

Jun 2004 – Jun 2014 · 10 yrs