Aug 2023 – Nov 2025 · 2 yrs 3 mos · Navi Mumbai, Maharashtra, India · On-site

• Worked on JCMS, an open-source Customer Relationship Management solution aimed at empowering business capabilities managing a large-scale customer base which handles Product Order life-cycle management, Individual to Corporate conversions, Mobile Number Portability workflows, Billing replenishment processes.
• Implemented API logging, database auditing, and Liquibase for schema versioning ensuring traceability and compliance, hybrid messaging framework using Redis for low-latency intra-system queueing and Kafka for fault-tolerant inter-system queueing.
• Built an enterprise-grade automation platform reducing operational overhead by 85-99%. Implemented bulk repository modifications, automated CI/CD pipelines, and code generation features, achieving
• reduction in deployment errors and manual workload, with robust support for multi-environment deployments.