Jesabel Cruz

Content Writer

Port Monmouth, New Jersey, United States32 yrs 3 mos experience

Highly Stable

Key Highlights

Over 20 years of diverse administrative experience.
Multilingual interpreter with HR and case management expertise.
Proven track record in client service and event coordination.

Stackforce AI infers this person is a versatile professional with extensive experience in administrative roles across nonprofit and educational sectors.

Contact

Skills

Core Skills

Human ResourcesAdministrative AssistanceCase ManagementAccount Coordination

Other Skills

Spanish interpretationConfidentialityEvent OrganizationSocial Media CommunicationsExecutive Calendar ManagementClient intake managementSocial servicesAttendance managementCoordinating MeetingsCompetitive intelligenceSocial MediaEmployee BenefitsMarketing StrategyPublic RelationsDigital Marketing

About

Communication and customer-centricity are key in every industry, so being a multilingual interpreter is advantageous. I am a valuable asset with over 20 years of experience as Office Manager, Executive Administrative Assistant, Account Coordinator; over 3 years with Human Resources and 9 years of Case Management in the private as well as the nonprofit sector. Ambitious and driven to excel, I become an integral player for my employer. I am self-motivated, dedicated and reliable, believing every problem has a solution. I am your ally in your mission to grow and overall success.

Experience

32 yrs 3 mos

Total Experience

4 yrs

Average Tenure

Current Experience

Ymages productions, llc

Copywriter

May 2024 – Present · 1 yr 11 mos · Monmouth County, New Jersey, United States · Hybrid

Advanced learning llc

Administrative Assistant

Feb 2024 – May 2024 · 3 mos · Morristown, New Jersey, United States · Remote

o Patient welcome and communications.
o Dunner, assisting with billing.

Administrative AssistanceConfidentiality

Twin boro physical therapy

Patient Coordinator

Apr 2023 – Dec 2023 · 8 mos · Red Bank, New Jersey, United States · On-site

Confidentiality

Red bank bank regional high school

Administrative Assistant to the Assistant Principal

Oct 2022 – Present · 3 yrs 6 mos · Little Silver, New Jersey, United States · On-site

o Provide Spanish interpretation and translation as needed for various departments.
o Off-site interpretation
o Responsible for disciplinary documents and actions, including HIB cases and additional confidential cases.
o Assist the Dean of Students with documentation and communication with parents.
o Assist with Attendance management.
o Work with Google Suite, Genesis and Microsoft Office.
o Proactively streamlined forms and documents.

Spanish interpretationConfidentialityEvent OrganizationHuman ResourcesAdministrative Assistance

Red bank charter school

Confidential Administrative Assistant

Feb 2021 – Oct 2022 · 1 yr 8 mos · Red Bank, New Jersey, United States · On-site

o Interpret for Spanish and Portuguese households.
o Translate an extensive amount of documents for our Spanish-speaking households.
o Handle confidential household information as well as academic and medical records for students.
o Utilize Genesis, Blackboard, Publisher and Google applications.
o Liaison for various vendors. Primary contact for Global Schoolwear.
o Manage heavy calendar for the Head of School.
o Assist with all means of communications, internally and externally as well as with reports.
o Assist the Social Worker and Child Study Teams with household communications for our bilingual households.
o Provide assistance with in-house graphic designs and creations.
o Assist with event coordination.

Spanish interpretationConfidentialityEvent OrganizationSocial Media CommunicationsExecutive Calendar ManagementAdministrative Assistance+1

The salvation army

Office Manager and Case Worker

Jun 2011 – Feb 2021 · 9 yrs 8 mos · Red Bank, NJ

o Manage client intake and provide needed social services or referrals: Interpret for Spanish and Portuguese clients.
o Provide outstanding client experience. Launched Pathway of Hope Initiative.
o Improved record maintenance, initiated databases: Initiated computerized forms for more streamlined
statistics reporting.
o Manage the food pantry: oversee food safety rules and regulations and inventory; Improved food pantry organization and storage; Increased our food assistance capacity by doubling availability.
o Volunteer coordinator; grant writer; liaison to Public Relations; fundraising.
o Proactively initiated Facebook and additional social media. Social media manager until 2017.
o Oversee facility maintenance, inspections, licenses and contracts.

Client intake managementSocial servicesConfidentialityEvent OrganizationSocial Media CommunicationsCase Management+1

Harmony school

Assistant Librarian

Jan 2011 – Jul 2011 · 6 mos · Middletown, NJ

Due to budget cuts in our schools, our children had not been able to benefit from their school library until parents stepped in and the administration agreed that using volunteers would be the solution.
I volunteered at the school library, for a few tours in order for the students to benefit from the school resources.

Verizon

Absence Administrator, Bilingual Consultant

May 2001 – Sep 2010 · 9 yrs 4 mos · Newark, NJ and Various Locations, respectively

Absence Administration January 2007 – September 2008
o Managed Attendance/Absence of 200 employees.
o Collaborated with Labor, Legal and Security Business Partners.
o Experience negotiating with Union Representatives.
o Pioneer with PeopleSoft/AMTS: delivered accurate reports and analyses.
o Handled specialized reports for the Regional Director and attended weekly conference calls.
o Elected by the Call Center Manager to spearhead absence investigations, fraudulent FMLA cases, and reclassification of employees.
o Streamlined distribution of daily absence reports to Team Managers and Force Administration.
o Coordinated leaves of absence and supervised ergonomic compliance in the workplace.
Bilingual Consultant May 2001 – January 2007 and September 2008 – September 2010
o Provided outstanding customer service and sales support, increasing company revenue and promoting Verizon products and services for its residential consumers.
o Utilized BOSS, SOP-DOE, MISOS, SSNS, SSP, Lotus Notes, CoFEE, BARS and Microsoft Office applications.
o Communicated with various interdepartmental personnel to accomplish service needs.
o Elected as CCI (Customer Call Index) Champion, created motivational incentives.
o Chosen as WEC (Work Environment Committee) Member solicited/created improved work environment.
o Chosen as Sales Committee Member, conceptualized contests and incentives for increased sales.
o Initiated translation efforts and streamlined information.

Njit

Administrative Assistant I

Jun 2000 – Dec 2000 · 6 mos · Newark, New Jersey

Administrative Assistant I – Assistant to the Dean June 2000 – December 2000
o Personal assistant to the Dean and Associate Deans, managed calendars, coordinated meetings.
o Responsible for administration and operation of NCE, including the NCE office staff.
o Researcher and project manager; develop marketing materials; event coordinator.
o Served as resource person for Recruitment and FED Committees and NCE Advisory Board.
o Worked with Admissions for Recruitment and Retention activities.
o Maintained NCE Webpage, NCE Bulletin Showcases and articles for Alumni Newsletter.
o Coordinated internal and external events.

Attendance managementConfidentialityHuman Resources

St. james cdc, episcopal diocese of newark

Administrative Assistant/ Office Manager

May 1999 – Jun 2000 · 1 yr 1 mo · Newark, NJ

Administrative Assistant - Office Manager April 1999 – June 2000
o Assisted the Executive Director with her duties: Grant Proposals and presentations.
o Bookkeeping: Accounts Payables and Receivables.
o Designed literature and correspondence for the organization.
o Managed Human Resources and Employee Training.

Coordinating MeetingsConfidentialityEvent OrganizationAdministrative Assistance

Y&r the bravo group

2 roles

AT&T Account Coordinator and Assistant to the Account Supervisor

Aug 1996 – Mar 1999 · 2 yrs 7 mos · New York City Metropolitan Area

AT&T Account Coordinator, Executive Assistant August 1996 – March 1999
o Manager of competitive intelligence reports, all mediums.
o Initialized streamlining of video reference library for AT&T and competitive media.
o Interacted with Client and Agency regarding competitive monitoring and brainstorming sessions.
o Liaison to Traffic, Production, Finance and Creative Departments; liaison to the Client.

Coordinating MeetingsConfidentialityEvent OrganizationAdministrative Assistance

Administrative Coordinator and Assistant to the VP/Account Director

Aug 1995 – Aug 1996 · 1 yr · New York City Metropolitan Area

Administrative Coordinator, Assistant to the VP/Account Director August 1995 – August 1996
o Handled calendar and expenses for the VP/Account Director.
o Coordinated on-site and off-site Client/Agency meetings and events.
o Formatted competitive reports and created presentations.
o Managed and produced the AT&T Monthly Creative Books, an archive of all AT&T projects produced.

Competitive intelligenceEvent OrganizationConfidentialityAccount Coordination