Andrew Little — VP of Engineering

I lead mobile engineering for Salesforce Field Service, building the mobile workforce platform that powers frontline work across industries. My team of 60+ engineers across India, Israel, and North America creates the foundation upon which industry-specific mobile experiences are built. What we're building: A platform that handles the hard problems—offline sync, mobile AI integration, voice interfaces, data security—so industry teams can build tailored experiences for utilities, manufacturing, healthcare, and public sector. Think iOS/Android for enterprise workers in the field. Recent impact: - Accelerated platform adoption across industries through AI integration and reliability improvements - Improved app store ratings from 2.6 to 4.0 while reducing crash rates significantly - Shipped Agentforce AI capabilities enabling voice-guided workflows and intelligent automation - Transformed release velocity from quarterly to monthly continuous delivery Built extensibility framework for offline Lightning Web Components—enabling customers to build without us. Technical focus: I specialize in offline-first architecture at enterprise scale, mobile platform SDK design, and AI integration in native mobile apps. The challenges: data sync conflicts across distributed devices, on-device AI inference, voice interfaces in low-connectivity environments, and building products flexible enough to have utility across industries. How I lead: I've built teams in new geographies, led through reorganizations, and managed distributed organizations across India, Israel, Canada and US. I believe great platforms emerge when you align technical architecture with clearly articulated business outcomes and a high performing team. Before Field Service, I spent 8 years building mobile and web platforms across Salesforce's Marketing Cloud and Social Studio, including shipping the Marketing Cloud mobile app from concept to a 4.7-star product.

Stackforce AI infers this person is a SaaS mobile engineering leader with expertise in AI and voice interfaces.

Location: Halifax, Nova Scotia, Canada

Experience: 19 yrs 2 mos

Skills

Mobile Application Development
Engineering Leadership
Ai Integration
Voice Interfaces
Offline Architecture
Web Components
Partner Management
Ios Development
Swift
Android Development

Career Highlights

Led mobile engineering for Salesforce Field Service.
Transformed release velocity to monthly continuous delivery.
Achieved 4.0 app store ratings from 2.6.

Work Experience

Salesforce

VP of Engineering (2 yrs 2 mos)

Senior Director of Engineering, Field Service (4 yrs)

Director of Engineering, Service Cloud (1 yr)

Director of Engineering, Marketing Cloud (1 yr 5 mos)

Director of Mobile App Development (2 yrs 9 mos)

Lead Member Technical Staff, Mobile Engineering (4 yrs)

T4G Limited

Business Unit Lead, Mobile and Web Apps (1 yr 9 mos)

Technical Team Lead (2 yrs 8 mos)

NTT Innovation Institute, Inc.

Software Engineer (2 yrs 1 mo)

Mackay Meters Inc

Lead Developer (2 yrs 5 mos)

Junior Software Engineer (1 yr 11 mos)

Education

BCS at Dalhousie University

Andrew Little

VP of Engineering

Halifax, Nova Scotia, Canada19 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Led mobile engineering for Salesforce Field Service.
Transformed release velocity to monthly continuous delivery.
Achieved 4.0 app store ratings from 2.6.

Stackforce AI infers this person is a SaaS mobile engineering leader with expertise in AI and voice interfaces.

Contact

Skills

Core Skills

Mobile Application DevelopmentEngineering LeadershipAi IntegrationVoice InterfacesOffline ArchitectureWeb ComponentsPartner ManagementIos DevelopmentSwiftAndroid Development

Other Skills

Platform DevelopmentArtificial Intelligence (AI)Software EngineeringAgile MethodologiesMobile DevicesWeb ApplicationsWeb ServicesObjective-CRESTUser ExperienceLeadershipSoftware DevelopmentTeam BuildingCloud ComputingAutomation

About

Experience

19 yrs 2 mos

Total Experience

4 yrs 10 mos

Average Tenure

Current Experience

Salesforce

6 roles

VP of Engineering

Promoted

Mar 2024 – Present · 2 yrs 2 mos

Lead mobile workforce platform serving frontline workers across utilities, manufacturing, healthcare, and public sector. Manage 60+ engineers across India, Israel, and North America.
Accelerated platform adoption across industries while improving app store ratings from 2.6 to 4.0.
Reduced user-perceived crash rates significantly through systematic reliability investments and observability improvements.
Shipped Agentforce AI platform capabilities including voice-to-form data capture and intelligent work summaries.
Transformed release process from quarterly to monthly delivery through CI/CD automation.
Built extensibility framework enabling offline Lightning Web Components—used by industry teams and customers.
Led organizational transformation: built India team from zero, managed RIF, hired new directors—maintaining delivery velocity throughout.

Mobile Application DevelopmentEngineering LeadershipPlatform Development

Senior Director of Engineering, Field Service

Promoted

Aug 2020 – Aug 2024 · 4 yrs

Led mobile workforce platform engineering through major technical and organizational transformations. Managed 50+ engineers delivering iOS and Android foundation for Field Service.
Scaled mobile offline extensibility program across 20+ partner teams from concept to general availability
Improved code coverage from 32% to 75%+ (iOS) and created comprehensive quality strategy adopted org-wide.
Reduced investigation closure time 48% through enhanced observability, crash reporting dashboards, and automated alerting.
Led long range architectural uplift initiative: continuous delivery, cloud debugging, and modern data layer and UI component library.
Managed major customer escalations for multi-million dollar accounts, restoring trust and preventing churn.
Scored 100% in leadership outcomes on Salesforce Great Leader survey (2 consecutive years), +12 points above division average.

Mobile Application DevelopmentEngineering LeadershipPlatform Development

Director of Engineering, Service Cloud

Aug 2019 – Aug 2020 · 1 yr

Led mobile engineering transition from Marketing Cloud to Field Service Lightning. Established quality foundation and operational frameworks for mobile platform.

Mobile Application DevelopmentEngineering LeadershipPlatform Development

Director of Engineering, Marketing Cloud

Promoted

Mar 2018 – Aug 2019 · 1 yr 5 mos

Led Social Studio web and mobile engineering across 4 scrum teams (30+ engineers) delivering for $100M+ Marketing Cloud business.
Shipped 98% of epic features on time, providing reliable pipeline for product marketing and sales.
Designed and led hybrid engineering transformation (merging dev and QA) for 100+ person org; 80% of quality engineers became productive developers within 12 months.
Strategy adopted by 700+ person Marketing Cloud engineering organization.
Led org transition to vertical teams, shipping major feature with zero team dependencies in first release.
Reduced manual regression testing by 38% in under 6 months.
Led Halifax office engagement initiatives as site lead, increasing employee satisfaction 5% in 6 months through VTO coordination and Pride Parade participation.

Mobile Application DevelopmentEngineering Leadership

Director of Mobile App Development

May 2015 – Feb 2018 · 2 yrs 9 mos

Led mobile engineering for Marketing Cloud across teams in Indianapolis and Halifax, delivering iOS and Android apps enabling customers to run marketing operations from mobile devices.
Architected and shipped Marketing Cloud iOS app (April 2016) - first Swift-only app at Salesforce, grew to 4.7-star rating
Shipped Marketing Cloud Android app in single 4-month release (January 2017)
Served as Product Manager and Engineering Director for Marketing Cloud mobile SDKs, growing customer usage 62%
Managed distributed teams across geographies delivering high-quality cross-platform mobile experiences

Mobile Application DevelopmentEngineering Leadership

Lead Member Technical Staff, Mobile Engineering

Nov 2011 – Nov 2015 · 4 yrs

Mobile engineering lead for Salesforce Marketing Cloud, building and shipping multiple iOS and Android applications.
Led engineering for Social Studio iOS (May 2014) - shipped in under 6 months, grew to 4.1-star rating
Led team to ship Social Studio Android in 67 work days with no prior Android experience
Led engineering for Radian6 Mobile for iOS - redesigned app showcased at international Salesforce conference as example of mobile-first strategy
Delivered 20 high-quality feature releases over 2.5 years with only 3 maintenance releases required
Implemented continuous integration to increase developer productivity and product quality
Managed 10 developers, coaching 3 Java/Flex developers to become productive iOS developers
Received Salesforce Technology All-Star Award for innovative thinking and leadership strength
Added full iPad support to Radian6 mobile in 3 months with strong customer feedback; iPad user engagement doubled iPhone engagement

Mobile Application DevelopmentEngineering Leadership

T4g limited

2 roles

Business Unit Lead, Mobile and Web Apps

Feb 2010 – Nov 2011 · 1 yr 9 mos

Started and led 5-person cross-platform mobile development business unit (iOS + Android + web). Managed marketing, sales, recruiting, financials, project planning, estimates, requirements, and architecture. Grew from $0 to $500K revenue in just over a year.

Mobile Application Development

Technical Team Lead

Jun 2007 – Feb 2010 · 2 yrs 8 mos

Successfully led a team of 10 developers to deliver a merchandising application for major US retailer. After numerous successful major releases, the client expanded to use our consulting services in new divisions of their business.
Efficiently managed a $500K/year software support contract, along with winning new development and design work ($250K).

Mobile Application DevelopmentEngineering Leadership

Ntt innovation institute, inc.

Software Engineer

Jun 2005 – Jul 2007 · 2 yrs 1 mo

Designed, prototyped, and implemented a user interface for a telephony application that is to be used by hundreds of call center representatives. In Pilot testing, the feedback from the reps was extremely positive, and Phase 2 of the project was cancelled because they are very pleased with the first version (C#/.NET).
Designed and implemented a status screen intended to inform call center representatives of system progress for a potentially lengthy system task. Successful design and implementation will mean smoother operation of a system that handles over 700,000 calls per month (C#/.NET, making use of .NET Interop).

Mobile Application Development

Mackay meters inc

2 roles

Lead Developer

Promoted

Apr 2003 – Sep 2005 · 2 yrs 5 mos

Managed a team of three during the deployment phase of mobile device and parking meter software. All delivery deadlines were met, and product received positive feedback.
Shared project lead for development of Mackay Meters’ next generation parking meter offering. Responsibilities included requirements gathering, software design, implementation, configuration management, peer reviews, resource management, and production support.

Mobile Application Development

Junior Software Engineer

May 2001 – Apr 2003 · 1 yr 11 mos

Designed and built a system (C++) for analyzing assembly listing files and detecting stack overflows so as to avoid shipping embedded software with hard to detect bugs.
As a junior, was assigned lead engineer on project to deliver software (C/C++) for one of the largest deliveries of single space parking meter sales in company history - 25,000 meters delivered on time to the city of San Francisco
Redesigned application for reprogramming electronic locks firmware which reduced the lock upgrade time by 60% - savings realized when upgrading 25,000 locks on the street.

Mobile Application Development