Dharmendra Jha

Operations Associate

Mumbai, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in driving customer satisfaction.
Expertise in managing technical support teams.
Strong background in project management and strategic planning.

Stackforce AI infers this person is a Senior Manager in Technical Support within the SaaS industry.

Contact

Skills

Other Skills

Microsoft ExcelMicrosoft OfficeMicrosoft WordCustomer ServicePowerPointEnglishWindowsResearchOutlookPublic SpeakingStrategic PlanningNegotiationTeam BuildingProject ManagementSocial Media

Experience

12 yrs 6 mos

Total Experience

6 yrs 3 mos

Average Tenure

9 yrs 7 mos

Current Experience

Browserstack

5 roles

Senior Manager - Technical Support

Promoted

Oct 2025 – Present · 6 mos

Technical Support Manager

Apr 2021 – Dec 2025 · 4 yrs 8 mos

Support Team Lead

Apr 2019 – Mar 2021 · 1 yr 11 mos

Senior Product Support Engineer

Apr 2018 – Mar 2019 · 11 mos

Product Support Engineer

Jun 2016 – Mar 2018 · 1 yr 9 mos

Seclore

Application Support Engineer

Jul 2013 – Jun 2016 · 2 yrs 11 mos · Mumbai Metropolitan Region

Education

St. Francis Institute Of Technology

Engineer's Degree — Electronics and Telecommunications Engineering

Jan 2009 – Jan 2013

R. D. National College

High School — Science

Jan 2007 – Jan 2009

J B Khot High School

SSC

Jan 1995 – Jan 2007

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