Sep 2023 – Mar 2026 · 2 yrs 6 mos · Slough, England, United Kingdom · Hybrid

Aug 2022 – Mar 2023 · 7 mos · Cannock, England, United Kingdom · Hybrid

• Worked on Salesforce at an industry-leading environmental company aiming to achieve ecological transformation and make our planet greener for generations to come.
• Communicated with internal colleagues to understand the needs of the department and the organisation as a whole in relation to a specific project/task and collaborated with stakeholders to gather, analyse and document software requirements.
• Documented the business details and requirements in a detailed manner by including as-is/to-be process flows, stakeholder hierarchy chart and Requirement Traceability Matrix documents. Translated technical requirements into clear, concise and comprehensive documentation.
• Ensured the requirements are well articulated and communicated in the form of user stories(JIRA) & acceptance criteria by covering all aspects of the business needs including wireframes/flow diagrams/process workflows/screenshots where required.
• Facilitated workshops, documentation reviews, business analysis and business process evaluations to understand the challenge that the product team need to address.
• Experience of working in Agile environments and working with Agile / SCRUM methodologies for over 3 years.

Feb 2021 – Mar 2022 · 1 yr 1 mo · Pune, Maharashtra, India

• Consistently and independently interfaced with the business groups, end users and subject matter experts and conducted sessions to gather requirements, prepared the requirement documents staying an average of 4-5 days ahead of schedule.
• Timely and efficiently groomed and estimated project goals, objectives and assumptions with the project team of 35 employees to baseline the scope of the work.
• Conducted calls, demos, presentations with clients, architects, developers and testers which gives a better understanding to the team and increases the productivity by 40%.
• Reduced customer concerns by 50% by proposing spontaneous and doable solutions to the clients and stakeholders at the time of immediate bug fixes which also saves a sprint time (15 days) for the deployment of the product.
• Worked in an Agile/Iterative development methodology (SCRUM).
• Experience in conducting retrospective meetings, sharing the best practices, lessons learned, scope of improvements on what happened at the end of each sprint.

Nov 2018 – Jan 2021 · 2 yrs 2 mos · Pune, Maharashtra, India

Jun 2016 – Jun 2016 · 0 mo · Gurgaon, India

• One month internship with Software Development team.