Jan 2025 – Present · 1 yr 4 mos · Brisbane, Queensland, Australia · Remote

• Event Coordinator for the AWS Community Day 2025, Australia event.
• Part of the executive committee and advisory board, responsible for:
• Forming the committee
• Overseeing activities of sub committees including venue selecting, marketing and speaker liaison.
• Secretary of the Queensland AWS Community Association
• Working with stakeholders to ensure smooth organisation of event
• Event pencilled for Aug 2025

Aug 2022 – Jan 2024 · 1 yr 5 mos · Brisbane, Queensland, Australia

• Led the delivery of AWS Well-Architected Framework Reviews, ensuring alignment with best practices and client objectives.
• Spearheaded various presales activities including MAP, OLA, and technical validations, driving comprehensive solutions for client needs.
• Mentored and guided team members, fostering professional growth and collaboration within the organization.
• Collaborated closely with the Sales team, providing technical expertise to support strategic goals and enhance client engagements.
• Managed the technical development of the Marketplace accelerator, facilitating streamlined deployment and enhanced user experience.
• Recognized as the #1 AWS Ambassador for ANZ in 2023, leveraging AWS expertise to drive innovation and excellence.
• Achieved multiple AWS certifications, including the beta AWS Database Engineer and AWS Certifications Gold jacket recipient.
• Leveraged professional-level AWS skills to deliver impactful solutions, contributing to over $4 million in revenue impact for 2023.
• Utilized strong interpersonal skills to build client relationships and effectively communicate the value of AWS solutions.

Jul 2021 – Aug 2022 · 1 yr 1 mo · Brisbane, Queensland, Australia

• Lead a team of engineers, collaborating on business, application, and technical requirements for customized cloud solutions.
• Orchestrated robust AWS cloud and DevOps architectures, optimizing performance and scalability.
• Championed DevOps practices, driving cultural transformation and streamlining processes.
• Provided thought leadership, guiding strategic initiatives and fostering innovation.
• Collaboratively planned and executed team strategies, enhancing performance alignment.
• Acted as a strategic advisor, implementing cutting-edge cloud solutions for clients.
• Coordinated monthly team meetings, ensuring alignment with project objectives.
• Conducted customer catch-ups and business reviews, enhancing client relationships.
• Ensured exceptional customer satisfaction through managed services oversight.
• Managed operational tasks and contributed to 24x7 support for seamless service delivery.
• Spearheaded continuous improvements in managed services processes.
• Guided evolution of next-generation managed services for enhanced delivery capabilities.
• Developed impactful business and technical documentation and presentations.
• Fostered team proficiency in emerging cloud technologies through mentorship.
• Key contributor to achieving and maintaining industry certifications for Itoc.
• Provided strategic technical leadership and hands-on engineering support for business growth.

May 2021 – Jul 2021 · 2 mos · Brisbane, Queensland, Australia

• Collaborated closely with clients to capture and analyze business, application, and technical requirements, delivering tailored cloud solutions.
• Designed and implemented robust AWS cloud and DevOps architectures, optimizing performance and scalability for client environments.
• Led the adoption of DevOps practices, fostering cultural transformation and streamlining processes with cutting-edge tools.
• Ensured exceptional customer satisfaction through a high-touch managed service approach, promptly addressing service requests and incidents.
• Managed operational tasks and contributed to 24x7 support, maintaining seamless service delivery and client support.
• Facilitated technical meetings and workshops, providing expertise in system architecture and operational best practices.
• Drove improvements in managed services processes, enhancing onboarding, change management, and incident response.
• Contributed to the evolution of Itoc’s next-generation managed services, integrating proprietary and third-party systems to enhance service delivery.
• Managed technical accounts and delivered impactful business and technical documentation and presentations.
• Maintained proficiency in emerging cloud technologies through continuous education and certification, ensuring up-to-date expertise.
• Played a key role in achieving and maintaining industry certifications and accreditations for Itoc, demonstrating commitment to excellence.
• Supported sales efforts by providing technical expertise and contributed hands-on to engineering tasks as needed.

Sep 2017 – May 2021 · 3 yrs 8 mos · Brisbane, Australia

• To provide IT leadership and support to the Group entities in an efficient, professional and timely manner helping our house of Brands to succeed.
• Mentoring
• Day to day technical guidance, coaching and mentor-ship of I.T. Team.
• Perform duties to best practice standards, serving as an example to other members of the business.
• Regular one on ones with team members providing a channel for two way feedback.
• Planning
• Forecast project timelines and costs.
• Workload planning with team members.
• Create I.T. budgets per business for financial year planning.
• Maintain and execute disaster recovery plan.
• Maintain IT requirements of the Business Continuity Plan where required.
• Management
• Monitoring of service desk performance ensuring good customer service is provided to each of our businesses and meeting business requirements.
• Liaise with key stakeholders to analyse business requirements.
• Liaise with vendors ensuring balance between quality of service and cost efficiency.
• I.T.
• Ensure all I.T. systems perform to a BAU standard of operation.
• Minimise downtime and/or impact of downtime where required.
• Ensure all Telephony services are maintained to a BAU standard of operation.
• Analyse efficiency of all I.T. operations and reduce costs where possible without compromising quality of service.

Oct 2016 – Oct 2017 · 1 yr

• DBLA Tech brings common sense back to the IT industry, making the customer feel more confidence when having their PC serviced/repaired.
• Combined 33 years experience between myself and my business partner, we feel we have the right exposure and personalities to make this happen.

Aug 2016 – Aug 2022 · 6 yrs

• Performed the following duties;
• DJ'd varying events from corporate gigs to weddings, clubs, pubs and private parties.
• Assisted in the setup and pull down of large events.
• Assisted in the sales and procurement process of customer engagements.
• Attended Expos to expand brand awareness.
• MC'ing and hosting public events
• Other achievements included building the photobooth system used

Jul 2015 – Jul 2016 · 1 yr · Capalaba, Queensland, Australia

Jan 2014 – Jan 2015 · 1 yr

May 2008 – Jul 2015 · 7 yrs 2 mos

• Project managed the UK Network Upgrade, remotely.
• Developed PHP/SQL Applications to assist in UK marketing initiatives.
• Perform out of hours maintenance for UK & Canadian networks.
• Liased with UK & Canadian resources on daily IT Dept operations
• Visited offices globally, installing servers and network resources.

Feb 2004 – May 2008 · 4 yrs 3 mos

• Altus Edwin Hill
• Responsible for daily management of the national network. Technologies utilized were NT4 Server,
• Win2k Server, Win2k3 Server, AD, Exchange 5.5/2003, Linux, MSSQL & Cisco
• Installed AD across the WAN
• Implemented Exchange 2003 from Exchange 5.5
• Assisted in a network “upgrade” from IPStream to MPLS.
• Managed 6 Cisco 1721's, 1 Cisco 2600, 1 PIX515 and 1 PIX506E.
• Configured PIX to allow VPN (Client access & Site to Site), including RADIUS authentication using
• Steal Belt Radius.
• Developed Utilities/Applications for data analysis in PHP/MySQL to cross match data between
• multple databases over different database engines
• Designing part of the Corporate System to allow interaction between two very different databases.
• Created intranet applications for storage of internal policies and an SMS system for messages to
• staff mobile phones.
• Also built & managed systems which gave statistics of network devices across the WAN and
• monitored users, ensuring compliance with F.A.S.T. legislation.

Jun 2002 – Feb 2004 · 1 yr 8 mos

• Fielded phones calls from customers and internal staff.
• Involved with AD on Win2k Server and Exchange 5.5/2000.
• Maintained 2 Cisco routers, 2 Watchguard 1000 Fireboxes and over 15 Watchguard SOHO remote
• firewalls.
• Monthly visits to internal staff and customers in London to maintain network infrastructure and
• repair any onsite problems.
• Promotion to Developer allowed me to produce bespoke applications, involving IBM products such
• as UniData and SBPlus.
• Had conceptual input in 2 new projects and have helped develop Linux solutions for high profile
• customers.