Gourav Kumar

Operations Associate

Delhi, India6 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 3 years of experience in technical support.
Proficient in troubleshooting and customer service.
Currently pursuing an MBA to enhance business acumen.

Stackforce AI infers this person is a Customer Support Specialist with a focus on Technical Support in the B2C industry.

Contact

Skills

Core Skills

Technical SupportCustomer Service

Other Skills

TroubleshootingUpsellingRecords ManagementCustomer SupportHindiCustomer SatisfactionChildren's MusicCustomer-Focused ServiceManaging Accounts (Accounting)Testing ServicesMicrosoft ExcelCable NetworksFlexible SchedulePositive CoachingDecision-Making

Experience

6 yrs 11 mos

Total Experience

3 yrs 8 mos

Average Tenure

5 yrs 2 mos

Current Experience

Concentrix

2 roles

Senior Technical Support Associate

Nov 2021 – Present · 4 yrs 5 mos

Technical SupportTroubleshootingCustomer Service

Senior Technical Advisor

Feb 2021 – Present · 5 yrs 2 mos

3+ years handling Comcast Xfinity residential services.
Provided resolutions for internet, cable TV, and landline issues via chat.
Troubleshooting, account handling, and upselling.

TroubleshootingUpsellingCustomer ServiceTechnical Support

Radical minds technologies pvt. ltd.

Customer Support Associate

May 2019 – Aug 2021 · 2 yrs 3 mos

Assisted customers in booking diagnostic tests.
Provided updates on test and report status.
Maintained accurate records and ensured smooth customer experience.

Records ManagementCustomer SupportCustomer Service

Education

CBSE

12th

CBSE

10th

IGNOU

Master of Business Administration — Pursuing – 2nd Year

Stackforce found 100+ more professionals with Technical Support & Customer Service

Explore similar profiles based on matching skills and experience

ankit singh

Customer Service Specialist

at poct service pvt ltd

Lucknow, India8 yrs 5 mos exp

Customer ServiceCustomer Support

Kratika Chauhan Mehra

Market Research Associate

at Currant Fielding Solutions

Bhopal, India3 yrs 6 mos exp

Alex Jury

Vice President

at Elastic Ltd

Austin, United States9 yrs 5 mos exp

Aiden McDermott

Senior Territory Account Executive

at Cloudflare

Sydney, Australia9 yrs 4 mos exp

Abhishek Singh

Junior Recruiter

at SilverSpace Technologies Inc

United States0 mo exp

MALIK BASHA S.

Software Developer

at HealthcareNow Pvt Ltd

Cuddapah, India3 mos exp

Front-End Development

Kunal Dudeja

Database Administrator

at Indifi

Faridabad, India4 yrs 5 mos exp

Databases

RAKESH KUMAR

Sr. Procurement & Materials Specialist | SAP/4HANA MM | MBA in Operations

at Halliburton

Pune, India15 yrs 6 mos exp

Materials ManagementProcurement Strategy