Jan 2018 – Jan 2022 · 4 yrs · Toronto, Canada Area

• Created an efficient and sustainable invoice process for a company's offering resulting in an annual recurrent savings of 200,000 CAD
• Designed KPIs to measure bill collection performance of vendor team involving a multitude of billing systems and products (Microstrategy Developer, SAS DIS, Teradata)
• Built custom analytics solutions for Bell Business Markets (BBM) to support automated production processes and remove data anomalies in corporate invoices
• Identified and implemented improvement in operations by analyzing data coming in from multiple sources to create bill reports for Bell corporate clients
• Built out ETL jobs to generate syndicated bills ensuring data integrity, consistency and accuracy for bills as high as 1 million CAD
• Utilized SAS Data Integration Studio, SAS Enterprise Guide, Teradata Enterprise Data Warehouse EDW (SQL Assistant), Microstrategy, Python Jupyter Notebook to build capability for business analytics in billing systems

Jul 2017 – Dec 2017 · 5 mos · Toronto, Canada Area

• Conducted data visualization, data modeling, statistical analysis, business intelligence gathering, trending and benchmarking
• Led predictive analytics using Cox regression for survivability (AuC ~ 0.75) to support decisions for high-priority policy initiatives involving people analytics, organizational realignment, and process reengineering
• Developed R programs to identify and cleanse data discrepancies such as accuracy of metrics
• Processed data using analytical tools (R Studio, SQL, SQL Server Management Studio, HTML, Tableau, Microstrategy, Power BI, Excel, Access) and algorithms for data mining to develop quantitative and qualitative insights for reports publications in various formats
• Used Oracle Peoplesoft database with ODBC API to develop an understanding of employee behavior, and lifecycle that helped guide decisions of the company for the executive leadership

May 2016 – Jul 2017 · 1 yr 2 mos

• Performed planning and optimization of wireless network (LTE, UMTS, HSPA, GSM) for the assigned geographic region consisting of over 700 nodes
• Monitored, maintained and planned for future radio network capacity needs (including IBS, DAS, Femto, Pico, Small Cell)
• Conducted KPI based performance optimization for multiple bands
• Designed eUTRAN/UTRAN sites (antenna tilts, power level adjustment, parameter tuning, site configuration) for coverage enhancement
• Conducted field surveys, site evaluations, neighbor configuration, drive test analysis, call trace/signaling investigation, troubleshooting, spectrum scanning)
• Achieved 100% KPI conformance to service level agreement with the client for all four quarters of the year 2016-17
• RF Software: Atoll, Planet EV, Actix, MapInfo, GoogleEarth, Huawei Tools (EMS, M2000, FFT Analyzer, UNet, NASTAR, LMT, FMA), ZTE NetNumen, Alcatel-Lucent Analyzer for Radio Performance (ARP),
• Computer Skills: MS Office Suite (Project, Excel, Word, PowerPoint, Outlook, Access), Asana, Slack, R Programming, SQL, HTML

Apr 2016 – Present · 10 yrs 1 mo · Toronto, Ontario, Canada

• Lead Product Development

Mar 2016 – Mar 2020 · 4 yrs · Islamabad

• Established partnerships/collaborations with potential sponsors and partnered with three top academic institutions
• Planned and drove strategy for key projects of DFP while maintaining budget
• Identified opportunities and led the DFP program, events, DFP database and social media reaching diverse audience
• Conducted workshops and represented DFP at panels and conferences while overseeing program volunteers on key activities
• Trained over 900 participants on Human-Centered Design belonging to three major academic institutions

Mar 2015 – May 2016 · 1 yr 2 mos

• Designed and optimized performance of wireless network (LTE, UMTS, GSM) project consisting of over 2000 new and swap sites
• Performed statistical monitoring and maintained KPI/SLA for assigned RAN ((eUTRAN, UTRAN, HSPA)) clusters
• Facilitated client in their decision journey by helping them understand the converging forces of technology, business, and data to underpin lasting changes in performance
• Conducted regular parameter tuning, root cause analysis, network dimensioning, and prepared proposals for RAN features and LTE Sites deployment

Jan 2012 – Aug 2013 · 1 yr 7 mos

• Planned and optimized Huawei radio network for major cities
• Led vendor team comprising of five engineers for performance management and troubleshooting support
• Prepared and implemented multiple project plans for Hardware additions, upgrades, optimization campaigns
• Co-created with the vendor team the diagnostic, solutions and implementation timeline to improve voice network of the company leading to a 5% reduction in customer complaints
• Experienced in Parametric optimization, Traffic sharing/balancing, Benchmarking, Frequency Neighbour Audit, Spectrum Analysis, Root Cause Analysis
• Coordinated with Core, Operations, and NOC teams to troubleshoot network issues and customer complaints

Dec 2010 – Jan 2012 · 1 yr 1 mo

• Responsible for strategic planning, implementation & optimization of live nationwide telecom network
• Coordinated with vendors for comprehensive network enhancements and providing technical support through remote and on-site trouble-shooting
• Performed multiple pre/post-cutover testing of software version upgrades for network optimization
• Prepared daily and weekly dashboards and data visualizations of performance statistics for higher management
• Achieved 100% project completion within deadlines for the year 2010-11

Aug 2010 – Jan 2011 · 5 mos

• Facilitate in design, modeling, simulation and performance testing of RF devices
• Developed and tested Spiral Antenna and Balun Transformer

Jul 2009 – Aug 2009 · 1 mo

• Worked with SAP consultants in Project Systems Department
• Responsible for SAP fields verification/validation, SAP presentations development and reporting of errors to programmers.

Aug 2008 – Sep 2008 · 1 mo

• Worked in NSS planning department
• Learned the SY-1 course (GSM Technology), extraction of stats from Huawei NMS M2000
• Performed traffic trend analysis for network expansion plan