Jun 2018 – Mar 2019 · 9 mos · Marseille, France

• 𝗠𝗶𝘀𝘀𝗶𝗼𝗻
• Led Salesforce solution delivery and technical programs, accelerating data and cloud adoption across enterprise accounts in the PACA region. Operated across engineering, pre-sales and customer value realization — enabling execution and regional growth.
• 𝗞𝗲𝘆 𝗢𝘂𝘁𝗰𝗼𝗺𝗲𝘀
• Expanded DCE footprint and adoption in the region
• Opened strategic doors with EDF, AXA, CMA-CGM, Airbus, Sogefi
• Designed + delivered architecture with measurable customer impact
• Strengthened customer trust and solution pull-through
• Fostered regional ecosystem innovation and collaboration
• 𝗦𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝘀 𝗮𝗽𝗽𝗹𝗶𝗲𝗱
• Architecture thinking • Delivery governance • Executive engagement
• Regional growth enablement • Customer value acceleration
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Accelerated Devoteam’s presence and technical influence in PACA — creating conditions for long-term maturity, repeatability and account growth.

Nov 2016 – May 2017 · 6 mos · Dublin, Ireland

• UK & Ireland
• 𝗠𝗶𝘀𝘀𝗶𝗼𝗻
• Led Salesforce transformation programs for enterprise clients, managing cross-functional technical experts and driving platform adoption at scale. Orchestrated complex multi-stream projects using Agile methodology with a focus on delivery quality and business value.
• 𝗞𝗲𝘆 𝗜𝗺𝗽𝗮𝗰𝘁
• Directed Salesforce initiatives for VW Bank, AXA and other key accounts
• Managed delivery teams and coordinated multi-project execution
• Translated business requirements into scalable system configuration
• Improved deployment flow, delivery speed and client satisfaction
• Partnered with stakeholders to resolve blockers and accelerate adoption
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Refined my leadership in enterprise delivery — building operational discipline, solution ownership and the ability to drive clarity in technical programs. Paved the way for my future scale-impact roles.

Jan 2013 – May 2016 · 3 yrs 4 mos

• Global (ANZ, NAM, Europe, India)
• Progressed into a true **global role**, enabling the worldwide ecosystem to implement and sell Remedyforce at scale. Built certification paths, created standardized enablement content, led classroom-style training, and **proctored exams internationally**.
• I didn’t only train delivery teams — **I made delivery scalable.**
• 🌍 **Global partner activation & enablement:**
• Accenture • PwC • Capgemini • Cognizant + regional RSIs
• 𝗦𝗰𝗼𝗽𝗲 & 𝗜𝗻𝗳𝗹𝘂𝗲𝗻𝗰𝗲
• Built & delivered global enablement frameworks end-to-end
• Proctored technical + delivery certifications around the world
• Drove product evangelism through bootcamps, labs & workshops
• Enabled repeatability → consistency → scalable ecosystem delivery
• Enterprise customer wins: Pernod-Ricard, Soufflet, Lactalis, Petzl…
• 𝗟𝗲𝗴𝗮𝗰𝘆
• From a newborn SaaS product → to a global partner-enabled ecosystem.
• My work directly fuelled Remedyforce’s ability to scale worldwide.

Jun 2011 – May 2013 · 1 yr 11 mos

• EMEA base with Worldwide Travel
• Joined during the birth of Remedyforce — BMC’s first SaaS product — when the organisation had no cloud muscle, no SaaS selling culture, and no enablement frameworks. I operated far beyond my role, as one of the earliest field-facing resources supporting **partners, customers and internal teams across the world.**
• 🌍 **Trained & supported global regions:**
• Australia • North America • Europe • India
• 𝗙𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗜𝗺𝗽𝗮𝗰𝘁
• First wave Remedyforce enablement + technical evangelism
• Ran demos, PoCs, onboarding sessions and early deployments
• Educated field teams, partners, & customers on SaaS value and ITSM on Salesforce
• Cross-functional contribution (Sales, Product, Support, Marketing, PS)
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Not only adoption — **I helped build the motion.**
• From on-prem DNA → toward SaaS maturity and cloud readiness.

Dec 2008 – Jun 2011 · 2 yrs 6 mos · Dublin, Ireland

• Dublin, Ireland (Global Enterprise Coverage)
• Provided advanced support for Tier-1 global enterprise customers across high-severity incidents, security operations, continuity risk, and threat response. Coordinated with engineering and escalation teams to restore service rapidly and prevent recurrence.
• 𝗠𝗮𝗷𝗼𝗿 𝗜𝗺𝗽𝗮𝗰𝘁
• Specialized in mission-critical escalations with global visibility
• Ensured security continuity for Fortune-scale customers
• Root-cause analysis, incident response, recovery & system hardening
• Trusted technical point for complex multi-product environments
• Customer portfolio included: Total, Vodafone, Shell, Siemens, Deutsche Bank, HSBC, Unilever, BP, BMW, Airbus
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Built the operational and customer-handling discipline that later fueled my success in SaaS, data resilience and executive advisory roles.

Jan 2006 – Dec 2008 · 2 yrs 11 mos · Dublin, Ireland

• Dublin, Ireland (Global Enterprise Coverage)
• Led a 10-person support team handling licensing activation and enterprise product onboarding. Managed global cross-team coordination between Symantec & Veritas during strategic alignment, ensuring accurate entitlement, continuity and support experience.
• 𝗦𝗰𝗼𝗽𝗲 & 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁
• Team leadership, performance coaching & hiring support
• Streamlined escalation pathways & operational response flow
• Enabled global alignment during Symantec ↔ Veritas transition
• Improved delivery speed, accuracy & customer experience metrics
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Foundational leadership role — developed the management, coaching and escalation skills that later enabled me to succeed in high-pressure global SaaS and data architecture environments.

Feb 2003 – Jan 2006 · 2 yrs 11 mos · Dublin, Ireland

• Dublin, Ireland (EMEA Coverage)
• Provided full lifecycle technical account management for enterprise customers and channel partners, ensuring continuity, timely resolution and strong service experience. This role developed my foundation in customer ownership, escalation handling, and value-driven communication, and also exposed me to Lean Six Sigma practices (Yellow Belt).
• 𝗦𝗰𝗼𝗽𝗲 & 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁
• Delivered 360° technical support to EMEA enterprise accounts
• Partner & customer-facing liaison for resolution and guidance
• Strengthened adoption, uptime and product confidence
• Representative clients: Honeywell, BT, Sun Microsystems
• 𝗟𝗲𝗴𝗮𝗰𝘆
• Early platform in customer relationship management, technical troubleshooting, and enterprise communication — the bedrock of my future roles in security, SaaS scaling and global enablement.