May 2022 – Dec 2025 · 3 yrs 7 mos · Gurugram, Haryana, India

• Started handling portfolio’s of HNW Customers in respect to their Banking needs, Portfolio Management, Financial Advisory services at The Bank House, Gurgaon!

Apr 2021 – Apr 2022 · 1 yr

Apr 2018 – Mar 2021 · 2 yrs 11 mos

• Servicing customer enquiries, determine customer needs and provide solutions with regards to their banking requirements.
•  Educating customers on product options and technology issues, Provide oversight in front desk operations, client servicing, and overall supervision of branch operations and sales processes.
•  Supervise the team in maintaining the productivity metrics, and handling opportunities to reduce the turnaround time of processes.
•  Experienced in providing end to end solution to the customers for their needs and wants.
•  Monitor and ensure the timely submission of periodic MIS reports (monthly and fortnightly).
•  Ensure superior customer service and cross-sell of products.
•  Provide regular training to staff on products and sales processes of the bank.
•  Collaborate with the Branch Manager for monitoring and improving productivity of staffs.

Sep 2015 – Mar 2018 · 2 yrs 6 mos

Jul 2013 – Mar 2014 · 8 mos

• CANDIDATE MANAGEMENT :-
•  Responsible for end to end recruitment
•  Sourcing Talents from various sources like Portals (Naukri, Monster), social media networking (Face book, LinkedIn,), Head Hunting & Referrals etc.
•  Handling critical mandates with focus on search, screening & short listing, preliminary interviews & follow up
•  To support & meet the manpower requirements for key clients
•  Conduct first level interview (Telephonic) to check communication Skills, domain skills, interest level, availability, salary, etc
•  Responsible for Line ups and scheduling interviews,
•  Briefing candidates before and after interview,
•  Regular follow-up with candidates, and managing a healthy pipeline,
•  Following up with the candidates as well as the client till the candidate joins.
•  Maintaining a systematic and comprehensive database of all candidates
• CLIENT MANAGEMENT :-
•  Gathering Pre -close information of candidates (present and expected compensation, location/relocation information, work authorization status, availability etc).
•  Facilitate for salary negotiation, help fix up remuneration packages, follow up and counsel thoroughly so that the candidate joins successfully as per schedule. Ensure timely joining of the candidate.
• DATABASE MANAGEMENT :-
•  Generating MIS reports on daily, weekly and monthly basis
•  Maintaining daily database of various candidates and their final status
•  Maintaining database of Clients requirements, Interview Schedule, Selected/Rejected candidate
• EMPLOYEE TRAINING AND DEVELOPMENT :-
• Involved in providing training to new joiners regarding the usage and different function of Naukri Portal and Data management process
• OTHERS :-
• Possessing good knowledge in Attendance Management, Time Management, Offer letter Preparation, CTC Breakup preparation, Salary preparation and PF & ESI Deductions.