Chinmay Nandy — Operations Associate
With over a decade of experience across leading firms like Allsec, FIS Global, Cognizant & Agoda, I bring hands-on expertise in Service Level Management (SLM), client relationship building, and process optimization. My career has been shaped at the intersection of people, processes, and performance. From managing service delivery across dynamic BPO environments to leading cross-functional teams in solving operational bottlenecks, I’ve consistently focused on one goal: delivering results that matter - on time, every time.
Stackforce AI infers this person is a BPO and CX expert with a strong focus on operations management.
Location: Pune, Maharashtra, India
Experience: 16 yrs 10 mos
Skills
- Operations Management
- People Management
- Service Level Management
- Customer Relationship Management
- Coaching
Career Highlights
- Over a decade of experience in BPO and CX.
- Expert in Service Level Management and process optimization.
- Proven track record in client relationship building.
Work Experience
Agoda
Team Manager (5 mos)
Cognizant
Operations Manager (2 yrs 1 mo)
FIS Global Business Solutions India Private Limited
Operations Manager (1 yr 3 mos)
Team Lead (5 yrs 8 mos)
Team Coach (3 yrs 1 mo)
Team Member (1 yr 3 mos)
Allsec Technologies Limited
Customer Service Associate (3 yrs 1 mo)
Education
Master of Business Administration - MBA at SMU
Bachelor of Business Administration - BBA at SMU
Higher Secondary (12th) at GHSS
High School at DRHS
