Jun 2025 – Present · 10 mos · Gurugram, Haryana, India

• Analyzing operational data using Google Sheets workbooks to track performance, highlight trends, and support real-time decision-making.
• Built and managed dynamic dashboards for key metrics like turnaround time (TAT), pickup efficiency, stock-in flow, and closure accuracy.
• Collaborated with cross-functional teams (procurement, logistics, supply closure) to ensure smooth execution of end-to-end operations.
• Identified and resolved operational gaps by providing actionable insights and data-backed recommendations.
• Supported senior management with customized reports and summaries to drive strategic improvements.
• Played a key role in improving customer experience by streamlining backend processes and reducing delays.

Feb 2024 – Jun 2025 · 1 yr 4 mos · Gurugram, Haryana, India

• Leading critical supply closure operations with enhanced ownership in pricing decisions and high-value negotiations.
• Mentoring junior team members and ensuring adherence to best practices in documentation and process compliance.
• Handling escalated cases related to loan closures, challan clearance, and customer issues to ensure timely resolution.
• Coordinating across multiple departments for efficient pickup scheduling, stock-in updates, and customer delivery flow.
• Ensuring top-tier customer satisfaction with a proactive approach in post-procurement support and issue handling.
• Managed pricing, negotiation, and documentation to close deals efficiently and within timelines.
• Provided support for loan closure, challan clearance, and pickup scheduling, ensuring seamless process flow.
• Monitored stock-in status and maintained transparency with internal teams.
• Delivered high-quality customer support and resolved post-procurement queries effectively.

Jul 2022 – Jan 2024 · 1 yr 6 mos · Gurugram, Haryana, India

• Handled pricing and negotiation with suppliers and partners to ensure profitable closures and win-win outcomes.
• Managed complete procurement documentation, ensuring accuracy, compliance, and timely processing.
• Provided loan closure assistance to customers by coordinating with financiers and resolving queries.
• Supported customers in challan clearance to avoid any post-sale complications.
• Coordinated with teams for pickup scheduling and ensured seamless execution as per agreed timelines.
• Regularly tracked and updated stock-in status to achive targets.
• Focused on customer satisfaction by ensuring smooth end-to-end closure of the supply process.
• Addressed and resolved post-procurement queries, ensuring a hassle-free experience for customers.