Paul Adams

CEO

Dublin, County Dublin, Ireland25 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

CPO at Intercom, leading product innovation.
Extensive experience with top tech companies.
Expert in user-centered design and product strategy.

Stackforce AI infers this person is a Product Design and User Experience expert in the SaaS industry.

Contact

Skills

Core Skills

Product DesignUser ExperienceBrand DesignProduct ManagementUser Experience Research

Other Skills

User-centered DesignInteraction DesignUser ResearchDesign StrategyUsability TestingEthnographyUser Interface DesignDesign ThinkingContextual InquiryRapid PrototypingHuman Computer InteractionPublic SpeakingUser Experience DesignMobile DevicesExperience Design

About

Officially CPO at Intercom, in reality interim ~CMO, helping spread the good word about Fin! Fin is the #1 AI Agent for Customer Service. Try it! fin.ai Ex Facebook, Google, Dyson, UX consultancy. Love building products and teams.

Experience

Intercom

Chief Product Officer

May 2013 – Present · 12 yrs 11 mos · Dublin

Joined Intercom when we were 13 people. Built and run the Product org since then.
Join us! https://www.intercom.io/careers

User-centered DesignUser ExperienceInteraction DesignUser ResearchDesign StrategyUsability Testing+11

Facebook

2 roles

Global Head of Brand Design

Promoted

Jan 2012 – May 2013 · 1 yr 4 mos · Menlo Park, California, United States

Hybrid PM and Product Design role, partnering with a team of creative strategists, designers, engineers, to help Facebook's biggest customers such as Nike, P&G, Unilever, Coke, Starbucks, and their creative and digital agencies (W+K, RGA, Ogilvy, etc.), to build successful experiences on the Facebook Platform.

Brand Design

Product Manager

Jan 2011 – Dec 2011 · 11 mos · Menlo Park, California, United States

PM for Ad Units, which was the team that designed and built the different ad formats on Facebook.

Product Management

Google

Senior User Experience Researcher

Feb 2007 – Dec 2010 · 3 yrs 10 mos · Mountain View, California, United States

Worked on Gmail, YouTube, Apps, Social, Mobile. Spent a lot of time designing as well as researching.

User Experience Research

Flow interactive

User Experience Consultant

Sep 2004 – Feb 2007 · 2 yrs 5 mos · London, England, United Kingdom

I led user experience teams, and conducted user centred research and design, for clients including Vodafone, the BBC, The Guardian, London Underground, Standard Life, Betfair, and UK Government.

User Experience