Prachi Chattar

UX Designer

Bengaluru, Karnataka, India6 yrs 2 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Conducted 1,000+ user interviews globally.
Reduced production issues by 90% through targeted research.
Built research operations from scratch with AI workflows.

Stackforce AI infers this person is a Design Researcher with expertise in Fintech, Healthcare, and E-commerce.

Contact

Skills

Core Skills

User ResearchResearch Operations

Other Skills

Project ManagementCommunicationResearchAI-assisted workflowsStakeholder collaborationBehavioral analyticsData-driven decision makingCreative Problem SolvingUsability TestingTeamworkUser InterviewsAI DevelopmentTeam CollaborationPublic SpeakingTimelines

About

Design Researcher with 6 years of experience across fintech, healthcare, ed-tech, and e-commerce - uniquely positioned at the intersection of Systems Engineering and Behavioral Psychology. This combination means I don't just surface insights - I connect structural product gaps with the human behaviors driving them, turning ambiguous problems into clear product direction. A few highlights from my journey so far: - 1,000+ users interviewed and observed across Japan, Europe, the UK, India, and the USA - Research that reduced support escalations production issues by n times - Built research ops from scratch — processes, repositories, and AI-assisted workflows that make insights stick - Collaborated across Product, Design, Engineering, Sales, Marketing, and Support I've worked as a sole researcher, led client engagements, and partnered with global stakeholders - giving me the adaptability to work across cultures, time zones, and team structures. Always drawn to environments where research has a real seat at the table and where it shapes strategy, not just features.

Experience

Laerdal bangalore

Design Researcher

Jul 2024 – Present · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Owned end-to-end research across the product- running exploratory, evaluative, and heuristic studies with users across multiple (Europe, USA, UK and Japan) countries to continuously surface experience gaps and inform product direction
Working closely with Product, Design, Tech, Sales, and Support to ensure research findings translated into tangible roadmap and strategy decisions
Built and scaled research operations from the ground up, establishing structured processes, AI-assisted synthesis workflows, and stakeholder collaboration practices that brought consistency and efficiency to the research function
Deployed behavioural analytics tools to monitor real-world usage patterns, embedding a data-driven approach to product planning and reducing reliance on assumptions

User ResearchProject ManagementCommunicationResearchResearch Operations

Freelance

UX Research and Design Consultant

Feb 2024 – Present · 2 yrs 2 mos

Independently led end-to-end research engagements across clients projects, owning the full research lifecycle, from problem framing and study design through fieldwork, synthesis, and insight delivery
Worked across both evaluative and discovery research, adapting methods and approach to the unique context and maturity of each product
Synthesised mixed-methods findings into clear, decision-ready recommendations, equipping founders and product leads with the evidence needed to confidently decide whether to build new features or refine existing experiences
Reduced decision-making uncertainty and brought cross-functional alignment on product direction at critical early stages of the product journey

User ResearchProject ManagementCreative Problem Solving

Flobiz

UX Researcher and Designer

Jun 2022 – Jan 2024 · 1 yr 7 mos · Banglore

Owned the full research cycle - from study design and fieldwork to synthesis and stakeholder delivery - across evaluative and discovery research for the SMB segment
Combined user interviews, usability testing, and quantitative usage data to surface layered insights that shaped feature prioritisation and roadmap decisions
Led research on the GSTR-1 feature with 30+ SMB users across multiple cities, identifying root causes behind frequent errors and drop-offs - resulting in targeted product fixes that reduced production issues by 90%
Built research culture by designing and running internal awareness sessions that helped Product, Engineering, and Marketing teams develop a shared understanding of users
Co-led the concept and development of an AI-powered customer support tool at the company hackathon grounded in real workflow pain points, won the Hackfest 'Shining Star' Award, and was adopted internally

User ResearchUsability TestingTeamwork

Aatma prakash

Volunteer

Nov 2021 – May 2022 · 6 mos · Indore, Madhya Pradesh, India · On-site

Partnered with psychologists to conduct qualitative research on youth mental health - developing core skills in behavioral interviewing and psychological insight synthesis that directly inform the depth of user research practice today
Designed and delivered awareness sessions across 2 schools and 2 colleges, adapting research insights into accessible narratives for non-technical audiences - an early proof point of translating research into real-world impact

TeamworkPublic Speaking

Infosys

System Engineer

Dec 2019 – May 2022 · 2 yrs 5 mos

Collaborated with Westpac Bank Australia stakeholders to identify and resolve system and UX challenges building the systems-thinking lens that now anchors research practice
Worked with data systems (SQL, DBMS, SSIS) to analyse patterns and support product improvements,
establishing a data-first research foundation

TeamworkTimelines