Cynthia Chenard

CEO

Ottawa, Ontario, Canada24 yrs 7 mos experience

Highly Stable

Key Highlights

Over 20 years of PMO leadership experience
Expert in project planning and process improvements
Strong advocate for team development and mentoring

Stackforce AI infers this person is a Project Management expert with extensive experience in operational excellence and team leadership.

Contact

Skills

Core Skills

Project ManagementLeadership

Other Skills

Change ManagementMS ProjectMicrosoft ExcelSharePointMicrosoft TeamsCapacity PlanningProcess ImprovementCommunicationLeading Positive ChangeProject Management FundamentalsRelationship BuildingOrganization SkillsDocumentationExcelJira

About

With over 20 years of experience leading Project Management Office (PMO) functions, I specialize in driving strategic initiatives that align with core business goals and elevate operational performance. I bring deep expertise in project planning, cross-functional team leadership, and clear communication across all organizational levels. My approach to change management emphasizes continuous improvement through process refinement and innovative solutions—like reducing reporting turnaround times and streamlining contractor oversight. I measure success through tangible results: improved efficiency, optimized resource management, and empowered teams. As both a project professional and a people-first leader, I’m dedicated to fostering strong relationships and mentoring others to grow with purpose and confidence. Specialties: Secret Level II Clearance, superior attention to detail, MS Office expert, plays well with others Skills: Excel, MS Project, Jira, DevOps, Confluence, Salesforce and SharePoint

Experience

24 yrs 7 mos

Total Experience

8 yrs 2 mos

Average Tenure

Current Experience

Elantis solutions inc.

Project Management Office Lead

Apr 2025 – Present · 1 yr · Canada · Remote

Project Management Office:
Manage and maintain the company-wide schedule for all resources and all projects.
Forecast resource requirements to inform Solution Architects and Director of Service Delivery on future hiring and training needs.
Schedule the project delivery team to meet utilization targets of 70%.
Apply industry best practices, tools, and techniques to improve Elantis’ project management capabilities.
Team Management:
Conduct regular check ins with the Project Managers reporting to you.
Support your team members to successfully deliver projects.
Assign your team to projects.
Interview, hire, and support retention of your team.
Ensure your team members are at least 70% billable.
Support your team in growing their careers through formal and informal training.
Project Management:
Manage concurrent multidisciplinary projects using both Waterfall and Agile practices.
Accurately manage and report on all aspects of project financials, schedule, scope, and risk.
Assign resources to projects in consultation with the Practice Leads / Solution Architects.
Monitor and control development and implementation activities for delivery.
Balance agile practices with adherence to contracts and ensuring clients receive expected value.
Facilitate presentations to internal and external stakeholders.
Negotiate and document project changes as needed.
Support Practice Leads / Solution Architects in guiding customers to project decisions.

LeadershipProject ManagementChange ManagementMS ProjectMicrosoft ExcelSharePoint+3

Amdocs

2 roles

Project Manager

Jul 2022 – Jan 2025 · 2 yrs 6 mos

Project Planning and Execution
Work closely with team leads to identify, scope, prioritize, plan, and execute projects
Cross-Functional Project Management
Work with cross-functional leaders to align objectives to meet key business objectives
Change Management
Drive change management for process improvements within the organization – training the team, providing support and equipping with the necessary resources
KPIs:
Measure results of projects and report on outcomes delivered
Drive continuous improvement processes to achieve and maintain operational excellence

CommunicationLeading Positive ChangeProject Management FundamentalsRelationship BuildingMS ProjectOrganization Skills+1

Senior PMO Professional

Aug 2011 – Nov 2022 · 11 yrs 3 mos

Project bench marking, services metrics reporting, budget tracking and reporting, resource allocation support, administration of projects master schedule, interfacing with all PMs for project status updates and liaising regularly with all Business Planners to provide financial status updates for all projects.
Significantly cut the time required to generate monthly resource report for finance by 90%
Created a report and process to ensure on-time reporting of project hours which improved late time reporting 70%.
Increased efficiency 25% for contractor management by implementing training and designing a check list process
Improved process for resource allocation notification generating an increase in correct project reporting first time by 85%

CommunicationDocumentationOrganization Skills

Bridgewater systems

Service Operations Coordinator

Jul 2010 – Aug 2011 · 1 yr 1 mo · Greater Ottawa Metropolitan Area

Services Project Admin & Coordination
Services KPIs & Metrics
Operations Contractor Management
Salesforce Team Admin
Sharepoint Team Admin
TL 9000 Core Team Member and Internal Auditor

CommunicationDocumentationOrganization Skills

Dnd dms project

Assistant Release Coordinator (contract)

May 2010 – Jul 2010 · 2 mos · Greater Ottawa Metropolitan Area

Day-to-day release management tasks of application deployment activities within a 12 person team. This team is responsible for packaging up and deploying applications and application updates in a very fast paced environment where 70 or more of these releases may be occurring simultaneously. As a coordinator, tasks may include preparing documentation, creating, monitoring, adjusting and closing releases as well as updating reports.

CommunicationOrganization Skills

Vitesse re-skilling canada

Program Coordinator (volunteer)

Apr 2010 – May 2010 · 1 mo

Project and program coordination within the PMO. Compiling and distributing newsletters and program/event announcements; handling inquiries, providing program/event information to participants and other interested parties; coordination of instructors; handling student/participant registrations; organizing facilities (classroom, projector, laptop, refreshments); managing online communities (instructors, students, electronic materials); coordinating relationship with PMI-OVOC (the local chapter of the Project Management Institute); and clerical tasks as required.

CommunicationOrganization Skills

Chipworks

2 roles

Sales and Marketing Coordinator

Jan 2001 – Feb 2010 · 9 yrs 1 mo

Supporting Technical Intelligence Sales, Marketing and Product Management teams. Creating and analyzing business metrics for the Technical Intelligence group along with performing the user interface System Administrator function for Chipworks’ CRM and ERP systems.
Cut process time of quarterly business metrics by 50% after automating the order tracking spreadsheet with formulas and macros
Reduced search time for sales reps by 75% when customized dashboard views were created within the CRM

CommunicationOrganization Skills

Continuous Improvement Coordinator

Jan 2000 – Jan 2008 · 8 yrs

Maintained and managed all quality systems including documentation control. Provided training and input on continuous improvement processes and tools across the company. Provided support to continuous improvement initiatives including Primary Strategy and Critical Success Factor projects and programs. Continually keep abreast of and investigated new quality processes and tools in the industry. Was lead facilitator for the company - helped all levels within the company by providing facilitation, consultation and training.

CommunicationOrganization Skills